Customer Support Specialist

TGL LU is hiring a Customer Support Specialist for its remote Canada workflow. This position combines Customer Experience, Problem Solving, and Incoming Destination-Management Work Across Italy And Mediterranean Destinations Operations to keep source accuracy, deadline control, and status evidence visible from intake through handoff. Evidence focus: Customer Experience, Incoming Destination-Management Work Across Italy And Mediterranean Destinations Operations, Customer Support, and Case Documentation for this Canada role. Core Responsibilities Maintain assigned customer support specialist work in Canada using Customer Experience, Customer-Focused, Support-Focused, Specialized-Execution Documentation, and Customer Service so source accuracy remains traceable. Evidence focus: Customer Experience, Incoming Destination-Management Work Across Italy And Mediterranean Destinations Operations, Customer Support, and Case Documentation for this Canada role. Review incoming information with Problem Solving, Issue Resolution, and Case Management so incomplete or inconsistent items are identified before the next Canada workflow step. Evidence focus: Customer Experience, Incoming Destination-Management Work Across Italy And Mediterranean Destinations Operations, Customer Support, and Case Documentation for this Canada role. Track open actions through Incoming Destination-Management Work Across Italy And Mediterranean Destinations Operations, Case Documentation, and Service Recovery while keeping deadline control, ownership, and deadlines visible. Evidence focus: Customer Experience, Incoming Destination-Management Work Across Italy And Mediterranean Destinations Operations, Customer Support, and Case Documentation for this Canada role. Document decisions and handoffs with Customer-Focused, Support-Focused, Specialized-Execution Documentation, Customer Service, and Follow-Up so another authorized teammate can continue the Canada work without reconstructing its history. Evidence focus: Customer Experience, Incoming Destination-Management Work Across Italy And Mediterranean Destinations Operations, Customer Support, and Case Documentation for this Canada role. Use Issue Resolution, Case Management, and Customer Experience to support quality; escalate exceptions whenever status evidence cannot be confirmed from the available record. Evidence focus: Customer Experience, Incoming Destination-Management Work Across Italy And Mediterranean Destinations Operations, Customer Support, and Case Documentation for this Canada role. Success Standard Strong performance in this Canada-based Customer Support Specialist role means Service Recovery, Case Documentation, and Incoming Destination-Management Work Across Italy And Mediterranean Destinations Operations reinforce source accuracy, deadline control, and status evidence; unresolved items retain an owner and completed work leaves a verifiable evidence trail. Evidence focus: Customer Experience, Incoming Destination-Management Work Across Italy And Mediterranean Destinations Operations, Customer Support, and Case Documentation for this Canada role. Role Fit Practical ability with Customer Experience, Problem Solving, and Customer Service in a remote Canada workflow. Evidence focus: Customer Experience, Incoming Destination-Management Work Across Italy And Mediterranean Destinations Operations, Customer Support, and Case Documentation for this Canada role. Clear written communication using Customer-Focused, Support-Focused, Specialized-Execution Documentation and Issue Resolution when documenting ownership, status, and next actions. Evidence focus: Customer Experience, Incoming Destination-Management Work Across Italy And Mediterranean Destinations Operations, Customer Support, and Case Documentation for this Canada role. Comfort applying Case Management, Service Recovery, and Follow-Up while maintaining accurate records for TGL LU. Evidence focus: Customer Experience, Incoming Destination-Management Work Across Italy And Mediterranean Destinations Operations, Customer Support, and Case Documentation for this Canada role. Sound judgment around Incoming Destination-Management Work Across Italy And Mediterranean Destinations Operations, Case Documentation, and Customer Experience, including when a Canada workflow item requires escalation. Evidence focus: Customer Experience, Incoming Destination-Management Work Across Italy And Mediterranean Destinations Operations, Customer Support, and Case Documentation for this Canada role. Position Details Full-time. Associate level. 100% remote within Canada. Base salary: $40,000-$60,000 per year. For this Customer Support Specialist at TGL LU, remote execution is complete when follow-up, customer service, and customer-focused, support-focused, specialized-execution documentation leave the Canada workflow secure, current, and ready for the next authorized teammate. Evidence focus: Customer Experience, Incoming Destination-Management Work Across Italy And Mediterranean Destinations Operations, Customer Support, and Case Documentation for this Canada role.

Maintain accurate customer support records and manage incoming destination-management operations for Italy and Mediterranean destinations. Track open actions, document decisions, and escalate exceptions to ensure a verifiable evidence trail and deadline control.

Requires practical ability in customer experience and problem solving within a remote workflow. Candidates must possess clear written communication skills and sound judgment for case management and escalation.

• Customer servicePreferred
• Problem solvingPreferred

Identified from the job description. Confirm important requirements above.

• Customer Experience
• Problem Solving
• Customer Service
• Case Management
• Issue Resolution
• Case Documentation
• Service Recovery
• Destination Management
• Written Communication
• Follow-Up

• Customer Service & Support
• Administrative
• Hospitality
• Logistics

Minimum experience

0+ years

Posting language

English

Working hours

40 hours per week

Seniority

Associate