Email Support Specialist

TGL LU is hiring a Email Support Specialist for its remote Canada workflow. This position combines Incoming Destination-Management Work Across Italy And Mediterranean Destinations Reporting, Customer Service, and Case Management to keep decision traceability, exception tracking, and handoff quality visible from intake through handoff. Evidence focus: Ticket Management, Email-Focused, Support-Focused, Specialized-Execution, Customer Service, and Customer Communication for this Canada role. Core Responsibilities Maintain assigned email support specialist work in Canada using Incoming Destination-Management Work Across Italy And Mediterranean Destinations Reporting, Escalation Management, and Case Documentation so decision traceability remains traceable. Evidence focus: Ticket Management, Email-Focused, Support-Focused, Specialized-Execution, Customer Service, and Customer Communication for this Canada role. Review incoming information with Customer Service, Ticket Management, and Follow-Up so incomplete or inconsistent items are identified before the next Canada workflow step. Evidence focus: Ticket Management, Email-Focused, Support-Focused, Specialized-Execution, Customer Service, and Customer Communication for this Canada role. Track open actions through Case Management, Queue Management, and Email-Focused, Support-Focused, Specialized-Execution while keeping exception tracking, ownership, and deadlines visible. Evidence focus: Ticket Management, Email-Focused, Support-Focused, Specialized-Execution, Customer Service, and Customer Communication for this Canada role. Document decisions and handoffs with Escalation Management, Case Documentation, and Renata Travel DMC Workflow so another authorized teammate can continue the Canada work without reconstructing its history. Evidence focus: Ticket Management, Email-Focused, Support-Focused, Specialized-Execution, Customer Service, and Customer Communication for this Canada role. Use Ticket Management, Follow-Up, and Incoming Destination-Management Work Across Italy And Mediterranean Destinations Reporting to support quality; escalate exceptions whenever handoff quality cannot be confirmed from the available record. Evidence focus: Ticket Management, Email-Focused, Support-Focused, Specialized-Execution, Customer Service, and Customer Communication for this Canada role. Success Standard Strong performance in this Canada-based Email Support Specialist role means Email-Focused, Support-Focused, Specialized-Execution, Queue Management, and Case Management reinforce decision traceability, exception tracking, and handoff quality; unresolved items retain an owner and completed work leaves a verifiable evidence trail. Evidence focus: Ticket Management, Email-Focused, Support-Focused, Specialized-Execution, Customer Service, and Customer Communication for this Canada role. Role Fit Practical ability with Incoming Destination-Management Work Across Italy And Mediterranean Destinations Reporting, Customer Service, and Case Documentation in a remote Canada workflow. Evidence focus: Ticket Management, Email-Focused, Support-Focused, Specialized-Execution, Customer Service, and Customer Communication for this Canada role. Clear written communication using Escalation Management and Ticket Management when documenting ownership, status, and next actions. Evidence focus: Ticket Management, Email-Focused, Support-Focused, Specialized-Execution, Customer Service, and Customer Communication for this Canada role. Comfort applying Follow-Up, Email-Focused, Support-Focused, Specialized-Execution, and Renata Travel DMC Workflow while maintaining accurate records for TGL LU. Evidence focus: Ticket Management, Email-Focused, Support-Focused, Specialized-Execution, Customer Service, and Customer Communication for this Canada role. Sound judgment around Case Management, Queue Management, and Incoming Destination-Management Work Across Italy And Mediterranean Destinations Reporting, including when a Canada workflow item requires escalation. Evidence focus: Ticket Management, Email-Focused, Support-Focused, Specialized-Execution, Customer Service, and Customer Communication for this Canada role. Position Details Full-time. Associate level. 100% remote within Canada. Base salary: $40,000-$60,000 per year. For this Email Support Specialist at TGL LU, remote execution is complete when renata travel dmc workflow, case documentation, and escalation management leave the Canada workflow secure, current, and ready for the next authorized teammate. Evidence focus: Ticket Management, Email-Focused, Support-Focused, Specialized-Execution, Customer Service, and Customer Communication for this Canada role.

The role focuses on managing email-based support and case documentation to ensure decision traceability and handoff quality. Responsibilities include tracking open actions, reviewing incoming information for consistency, and escalating exceptions within the Canada workflow.

Candidates must have practical ability in customer service, case documentation, and destination-management reporting. Strong written communication skills and sound judgment regarding escalation and record maintenance are required.

• Customer servicePreferred

Identified from the job description. Confirm important requirements above.

• Ticket Management
• Email Support
• Customer Service
• Case Management
• Queue Management
• Escalation Management
• Case Documentation
• Customer Communication
• Written Communication
• Destination Management Reporting

• Customer Service & Support
• Administrative
• Hospitality

Minimum experience

0+ years

Posting language

English

Working hours

40 hours per week

Seniority

Associate