Accommodation Services Manager

Job summary

The manager is responsible for developing operational policies, recruiting and supervising staff, and managing daily hotel operations. Key duties include negotiating with suppliers and clients, overseeing maintenance, and handling guest concerns.

Job details

Overview Languages English Education Bachelor's degree Experience 2 years to less than 3 years On site Work must be completed at the physical location. There is no option to work remotely. Work setting Rural area Remote location Hotel, motel, resort Responsibilities Tasks Develop and implement policies and procedures for daily operations Recruit and hire staff Supervise staff Negotiate with suppliers for the provision of materials and supplies Negotiate with clients for the use of facilities Perform front desk duties Arrange for and oversee maintenance activities Enforce policies and procedures Address customers' complaints or concerns Assist clients/guests with special needs Establish work schedules Manage events Organize and maintain inventory Supervision 3-4 people Credentials Certificates, licences, memberships, and courses First Aid Certificate CPR Certificate

What you’ll do

The manager is responsible for developing operational policies, recruiting and supervising staff, and managing daily hotel operations. Key duties include negotiating with suppliers and clients, overseeing maintenance, and handling guest concerns.

Requirements

Candidates must have a Bachelor's degree and between 2 to 3 years of relevant experience. Required certifications include First Aid and CPR.

Listed skills

• Front Desk Operations · Preferred
• First Aid · Preferred
• CPR · Preferred
• Policy development · Preferred
• Inventory management · Preferred
• scheduling · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Policy Development
• Staff Recruitment
• Staff Supervision
• Supplier Negotiation
• Client Negotiation
• Front Desk Operations
• Maintenance Oversight
• Customer Complaint Resolution
• Event Management
• Inventory Management
• Scheduling
• First Aid
• CPR

Job areas

• Hospitality
• Management & Leadership
• Customer Service & Support