Dispatcher

Job summary

The Dispatcher is responsible for communicating load plans to drivers and customers while ensuring all customer requirements and safety regulations are met. They must also maintain the dispatch system, monitor driver concerns, and ensure equipment compliance.

Job details

Overview Trimac isn't just a transportation company; it's an industry disruptor with a remarkable 80-year legacy of safely delivering products that improve people’s lives across North America. Our workplace culture is centered on being safe, respectful, innovative and inclusive. We are committed to maintaining a rewarding work environment that allows employees to experience new opportunities and build their chosen careers. Across the company, we encourage open communication, champion integrity, celebrate individuality and cultivate diverse talents and perspectives. If you’re ready for a challenge that will help drive forward an industry leading team, we invite you to begin your journey with us. Schedule The schedule for this position is a 4-on/4-off night shift rotation. Job Details Trimac has a focus on sustainable, profitable growth and an acceptable return on capital for the future. A critical element will be the execution of our growth strategy in uncertain environments, increasing the need for professional strategy development and the need to improve our marketing & business development acumen. Reporting to the Dispatch Manager, the Dispatcher will be responsible for communicating the load plan to drivers and customers while also ensuring that all customer requirements are met. An eye for detail is key to the success of someone stepping into this role! Who You Are Good judgment, and strong operational focus; A decisive individual who possesses a "big picture" perspective, exhibits sound and accurate judgment and makes timely decisions. Identifies and resolves problems proactively and in a timely manner. Look for ways to improve and promote safety, quality, and profitability. An intelligent and articulate individual who can relate to people at all levels of an organization and possesses excellent communication skills; Responsibilities This position is responsible for: Responsible for communicating the load plan to drivers and customers. Ensure the drivers have the proper instructions to perform their duties safely. Listen to all driver concerns and act on them appropriately. Ensure the Company meets all customer requirements, and any changes are communicated immediately. Ensure the dispatch system is up to date. Identify opportunities to increase efficiency for both the Company and the customer. Ensure trailer interior washes are completed where required. Ensure all orders and trip events are recorded in the TMW in an accurate and timely fashion. Where applicable audit TMW reports for compliance requirements. Service failure reports are recorded in TMW and brought to the attention of the Branch Manager or designate. Ensure that the driver has adequate time to perform his duties safely and within the Hours of Work regulations. Ensure all drivers and equipment meet regulatory and corporate compliance. Assign the proper equipment for the jurisdiction and the job requirements. Qualifications High School Diploma. 2-3 years of related experience and/or training. Experience in a fast-paced environment. Experience using a variety of systems. Experience in the transportation industry. Post-secondary education is considered an asset. Experience in bulk and/or hazardous commodities an asset. Experience with TMW is considered an asset. Benefits We invest in our employee’s growth through training and development programs. We offer a comprehensive benefits package such as: Medical, Dental, Vision, Life Insurance, and many more health and wellness benefits Paid vacation, sick time, and company holidays Paid time off for volunteer activities to help give back to our communities Pension Plan Tuition Reimbursement Program to achieve your educational goals Continuous learning and career development Safety Commitments We make safety a part of every decision We make safety personal We have the courage to intervene Pay Range Starting from CAD $70,990.00/Yr.

What you’ll do

The Dispatcher is responsible for communicating load plans to drivers and customers while ensuring all customer requirements and safety regulations are met. They must also maintain the dispatch system, monitor driver concerns, and ensure equipment compliance.

Requirements

Candidates must have a high school diploma and 2-3 years of related experience in the transportation industry. Proficiency in fast-paced environments and experience with dispatch systems like TMW are highly preferred.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Life insurance
• Health and wellness benefits
• Paid vacation
• Sick time
• Company holidays
• Paid time off for volunteer activities
• Pension plan
• Tuition reimbursement program
• Training and development programs

Listed skills

• Customer service · Preferred
• Problem solving · Preferred
• Regulatory Compliance · Preferred
• Attention to detail · Preferred
• Decision Making · Preferred
• Communication · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Dispatching
• Communication
• Problem solving
• Operational focus
• TMW software
• Regulatory compliance
• Safety management
• Load planning
• Customer service
• Attention to detail
• Decision making
• Transportation industry knowledge
• Courage
• Continuous Development
• Decisiveness
• Time Off Management
• Strategy Development
• Auditing
• Business Development
• Training And Development
• Growth Strategies
• Marketing
• Innovation
• Profitable Growth

Job areas

• Transportation
• Logistics
• Administrative
• Security & Safety
• Dispatcher
• Telephone Switchboard Operators
• Dispatchers, Except Police, Fire, and Ambulance

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