SERVICE ADVISOR

Job summary

Act as the primary point of contact for customers to understand their vehicle needs and provide accurate repair quotes. Coordinate with service technicians to ensure timely vehicle maintenance and keep customers updated on status.

Job details

Looking for an exciting job in Courtenay with a top employer? Join Comox Valley Toyota, part of Trotman Auto Group, recognized as one of Canada's Best Managed Companies! Why Work With Us? At Comox Valley Toyota, we’re not just selling and servicing cars – we’re delivering exceptional customer experiences. As a Service Advisor, you'll be part of a dynamic team. Your skills and expertise keep customers satisfied and vehicles on the road! What We Offer A rewarding career with a top automotive group in BC Permanent Role with a Competitive Salary Benefits - Access a wide range of medical, dental, and mental wellness services to keep you and your family healthy A supportive and innovative workplace culture Career growth and development through paid training, NADA courses, and internal advancement opportunities Who We’re Looking For Passionate about cars and customer service 1+ years experience as an automotive service advisor or related role Proficiency in MS Office, Outlook, DMS system experience (e.g. PBS, CDK, Keyloop Serti or any similar DMS) Strong communication, Excellent interpersonal and relationship-building skills Motivated to grow in a fast-paced environment Schedule: Full-Time; Permanent Compensation: $60,000-$100,000 per year What Your Day Will Look Like Customer Service: Provide top-notch service by listening to customer concerns and understanding their needs Inspections and Quotes: Perform thorough multi-point inspections and compile accurate quotes using MPI Software Warranty and Contracts: Verify warranty coverage and explain coverage and exclusions to customers Communication and Follow-Up: Maintain effective communication with Service Technicians and keep customers updated on their vehicle's status Maintenance Recommendations: Use your expertise to recommend necessary repairs and maintenance based on customer descriptions and service history Apply Now and take the next step in your career! Join one of Canada’s Best Managed Companies. Trotman Auto Group is an equal‑opportunity employer. Only selected candidates will be contacted. By submitting an application, you consent to Trotman Auto Group and its affiliates collecting, using, and disclosing personal information, including contacting previous employers and references, for recruitment purposes in accordance with BC's Personal Information Protection Act (PIPA). #INDLOW APPLY NOW Apply with Indeed

What you’ll do

Act as the primary point of contact for customers to understand their vehicle needs and provide accurate repair quotes. Coordinate with service technicians to ensure timely vehicle maintenance and keep customers updated on status.

Requirements

Requires at least one year of experience as an automotive service advisor and proficiency in DMS software and MS Office. Candidates must possess strong communication skills and a passion for the automotive industry.

Benefits

• Medical services • Dental services • Mental wellness services • Paid training • NADA courses • Internal advancement opportunities

Listed skills

• Customer service · Preferred
• interpersonal skills · Preferred
• MS-Office · Preferred
• Communication · Preferred
• Relationship Building · Preferred
• Microsoft Outlook · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Customer Service
• Automotive Service Advising
• MS Office
• Outlook
• DMS Systems
• Interpersonal Skills
• Relationship Building
• Communication
• Multi-point Inspections
• Warranty Verification
• Quoting
• Maintenance Planning

Job areas

• Customer Service & Support
• Transportation
• Trades
• Sales
• Manufacturing