NATIONAL ACCOUNTS COORDINATOR

Location: Cambridge, OntarioType: In the OfficeTroy Life & Fire Safety Ltd. is recruiting for a National Accounts Coordinator to join our Cambridge, ON branch. The successful candidate will join our National Accounts team in providing on-going customer account support and assist in the day-to-day activities of preventive maintenance business across the country.Troy Life & Fire Safety Ltd. is one of the largest suppliers of Fire Alarm, Fire Suppression, Security, Nurse call and Communications Systems in Canada. As an Edwards Authorized National Partner, Troy is proudly Canadian. We are an employee owned company with over 1300 people in 28 locations coast to coast. An entrepreneurial company with a legacy of success, we pride ourselves on having a team of industry leading talent and an exciting plan for the future.Troy is a 2025 and 2026 winner of the Canada's Best Managed Companies program.This posting is for a current vacancy. Our hiring team is actively recruiting for this role and will look to onboard following the selection of the successful candidate.Responsibilities: Assist in new account set-ups and roll out Provide on-going customer account support and monitors general account activities from invoicing to service calls to issue tracking Be responsible for day-to-day activities of preventive maintenance business across multiple service offices and customer portfolios nationally Establish, develop and maintain business relationships with internal and external customers Stay on top of daily communication with internal/external customers via phone and email Participate in analyzing accounts in order to develop more streamlined operational procedures Process and verify the accuracy of orders/contracts from customers utilizing the organization’s internal technology system(s) and customer’s service agreements Initiate and follow through to completion all required action for response to customer service requests including order changes, maintenance of order/customer information and files Communicate any recommended changes to existing methods and systems to increase the accuracy, efficiency and responsiveness of the department as a whole Be responsible for identifying/monitoring any quality issues and manage/maintain customer specific reporting on account activities Support, identify and manages customer expectations Complete investigation and follow through of any customer challenges with appropriate departments/personnel Perform various administrative duties as required Qualifications: Minimum 3 years customer service experience Ability to multi-task and work independently Effective communicator with efficient organizational skills Knowledge of Microsoft Office (PowerPoint, Word, Excel and Outlook) & GP would be an asset Highly motivated and proactive Bilingual in French and English considered an asset Troy Life & Fire Safety Ltd. offers an excellent compensation package, and a comprehensive benefits program with paid sick days. Discover a company committed to ensuring an environment that fosters employee and corporate growth while providing financial success to both.Accommodation for applicants with disabilities is available, upon request, throughout the recruitment process in accordance with the Accessibility for Ontarians with Disabilities Act, 2005.

The role involves providing ongoing support for national customer accounts and managing day-to-day preventive maintenance activities. Key duties include processing orders, maintaining customer relationships, and streamlining operational procedures.

Candidates must have a minimum of 3 years of customer service experience and proficiency in Microsoft Office. Bilingualism in French and English is considered an asset.

• Compensation package • Comprehensive benefits program • Paid sick days

• Customer servicePreferred
• Microsoft ExcelPreferred
• CommunicationPreferred
• Microsoft WordPreferred
• Microsoft OutlookPreferred

Identified from the job description. Confirm important requirements above.

• Customer Service
• Multi-tasking
• Organizational Skills
• Microsoft PowerPoint
• Microsoft Word
• Microsoft Excel
• Microsoft Outlook
• GP Software
• Bilingual French-English
• Account Management
• Administrative Support
• Communication

• Customer Service & Support
• Administrative
• Construction
• Security & Safety

Minimum experience

2+ years

Apply by

Sep 23, 2026

Posting language

English

Working hours

40 hours per week

Seniority

Mid-Senior level