Dental Patient Care Coordinator

Job summary

The Dental Patient Care Coordinator serves as the first point of contact, managing patient check-ins, scheduling, and inbound/outbound communications. They also handle administrative tasks such as processing insurance claims, maintaining patient records in Tracker, and supporting the clinical team with treatment plan coordination.

Job details

Thank you for your interest in joining True North DPO. We’re always excited to connect with passionate, patient-centered professionals who want to make a meaningful impact. If this opportunity aligns with your experience and goals, we encourage you to apply. Our Talent Team will review your application, and if there’s a strong match, we’ll be in touch to discuss next steps. Dental Patient Care Coordinator Practice: Hillcrest Dental Location: Richmond Hill Website: https://www.hillcrest-dental.com/ Role Type: Full-Time, Short-Term Contract (ASAP – November 16, 2026) Role Hours: Monday & Tuesday: 9 a.m.–5 p.m. | Wednesday & Thursday: 10 a.m.–7 p.m. | Friday: 9 a.m.–5 p.m. | Saturday (1x/month): 8:30 a.m.–2 p.m. Job Overview Hillcrest Dental is a family-friendly, patient-centered, modern dental practice dedicated to providing exceptional care in a welcoming and supportive environment. We are seeking a compassionate, organized, and service-oriented Dental Patient Care Coordinator to join our team. This is an exciting opportunity to become part of a friendly, supportive, and growing dental office. As the first point of contact for our patients, you will play a key role in delivering an outstanding patient experience while supporting the administrative operations of the practice. The ideal candidate has excellent communication skills, strong attention to detail, and familiarity with dental terminology and office procedures. Key Responsibilities Greet patients warmly upon arrival and assist with check-in procedures. Manage inbound/outbound calls: schedule appointments, answer inquiries, and support patient needs. Maintain accurate patient records using Tracker. Process patient information, insurance details, and claims according to office policies. Coordinate with the clinical team to ensure smooth and efficient patient flow. Support treatment plan coordination and financial discussions, when required. Complete administrative duties including filing, data entry, email correspondence, and document preparation. Maintain a clean, organized, and professional front desk and reception area. Assist with monitoring and ordering office supplies. Qualifications Minimum 1 year of dental or medical administration experience (dental preferred). Strong knowledge of dental terminology and office procedures. Excellent verbal, written, and interpersonal communication skills. Experience with Tracker software is an asset. Ability to multitask effectively while maintaining accuracy and attention to detail. Professional presentation, positive attitude, and patient-centered mindset. Ability to work collaboratively in a busy, team-oriented clinical environment. Practice Snapshot Practice Name: Hillcrest Dental Location: Richmond Hill, Ontario Operatories Total Operatories:11 Hygiene Operatories: 6 Dentist (DDS) Operatories: 5 Clinical Team Structure Number of Hygienists per Day: Monday: 5 Tuesday: 6 Wednesday: 6 Thursday: 6 Friday: 6 Saturday: 3 Specialty Services Offered: Periodontics (2× per month), Endodontics (2× per month), Oral Surgery (1× per month) Office Environment & Culture We are a modern dental office with a friendly, experienced team and many long-standing employees. We pride ourselves on fostering a positive, team-oriented workplace and are committed to providing the highest quality care for our patients. Technology & Software Practice Management Software: Tracker Digital Tools: iTero Neighborhood Highlights / Landmarks Located within Hillcrest Mall in Richmond Hill, offering convenient access to shopping, dining, and ample parking for both patients and team members. Compensation • Pay Range: $25.00–$28.00 per hour • Compensation is commensurate with experience and skills. Ready to Take the Next Step? If you’re looking to join a team that is rooted in trust, guided by excellence, and committed to elevating patient care through innovation and digital dentistry, this is the place for you. We are a values-driven organization that empowers our teams, invests in growth, and embraces modern technology to deliver a truly exceptional patient experience. If you want to make a meaningful impact every day, be supported by a collaborative culture, and grow your career within a forward-thinking dental network, we would love to meet you. Apply now and grow your career with us. Thank you for considering a career with True North DPO. If this role isn’t the perfect fit, we hope you’ll stay connected. We’re growing quickly, and new opportunities across our network continue to open. We encourage you to check back regularly and follow us for updates as our teams expand.

What you’ll do

The Dental Patient Care Coordinator serves as the first point of contact, managing patient check-ins, scheduling, and inbound/outbound communications. They also handle administrative tasks such as processing insurance claims, maintaining patient records in Tracker, and supporting the clinical team with treatment plan coordination.

Requirements

Candidates must have at least one year of dental or medical administration experience and a strong grasp of dental terminology. Proficiency in Tracker software and excellent interpersonal communication skills are highly valued for this role.

Listed skills

• Customer service · Preferred
• Administrative Support · Preferred
• interpersonal skills · Preferred
• Attention to detail · Preferred
• Multitasking · Preferred
• Data entry · Preferred
• Communication Skills · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Dental terminology
• Patient scheduling
• Insurance claims processing
• Tracker software
• Customer service
• Administrative support
• Data entry
• Communication skills
• Multitasking
• Treatment plan coordination
• Interpersonal skills
• Attention to detail
• Office Supply Management
• Outbound Calls
• Care Coordination
• Professional Presentation
• Endodontics
• Positivity
• Treatment Planning
• Administrative Functions
• Compassion
• Patient Flow
• Dentistry
• Customer Service
• Communication
• Data Entry
• Document Preparations
• Innovation
• Interpersonal Communications
• Oral And Maxillofacial Surgery
• Office Procedures
• Operations
• Periodontology
• Practice Management Software
• Team Oriented
• Coordinating
• Filing
• Customer Inquiries
• Detail Oriented

Job areas

• Healthcare
• Administrative
• Customer Service & Support
• Dental Patient Coordinator
• Clinical Coordinator
• Health Service Managers
• Medical and Health Services Managers