Dental Patient Care Coordinator

Job summary

The Dental Patient Care Coordinator acts as the first point of contact, managing patient check-ins, scheduling, and inbound/outbound calls. They also support administrative operations, including insurance claims, treatment plan coordination, and maintaining patient records.

Job details

Thank you for your interest in joining True North DPO. We’re always excited to connect with passionate, patient-centered professionals who want to make a meaningful impact. If this opportunity aligns with your experience and goals, we encourage you to apply. Our Talent Team will review your application, and if there’s a strong match, we’ll be in touch to discuss next steps. Dental Patient Care Coordinator Practice: Upper Thornhill Dental Care Location: Thornhill Website: https://www.utdentalcare.com/ Role Type: Full-Time Role Hours: Monday, Wednesday & Friday 9:00 a.m.–5:00 p.m. | Tuesday & Thursday 10:00 a.m.–6:00 p.m. | Saturday 8:00 a.m.–3:00 p.m. (alternating Saturdays; 5 working days per week) Job Overview Upper Thornhill Dental Care is a family-friendly, patient-centered, modern dental practice dedicated to providing exceptional care in a welcoming and supportive environment. We are seeking a compassionate, organized, and service-oriented Dental Patient Care Coordinator to join our team. This is an exciting opportunity to become part of a friendly, supportive, and growing dental office. As the first point of contact for our patients, you will play a key role in delivering an outstanding patient experience while supporting the administrative operations of the practice. The ideal candidate has excellent communication skills, strong attention to detail, and familiarity with dental terminology and office procedures. Key Responsibilities * Greet patients warmly upon arrival and assist with check-in procedures. * Manage inbound/outbound calls: schedule appointments, answer inquiries, and support patient needs. * Maintain accurate patient records using * Process patient information, insurance details, and claims according to office policies. * Coordinate with the clinical team to ensure smooth and efficient patient flow. * Support treatment plan coordination and financial discussions, when required. * Complete administrative duties including filing, data entry, email correspondence, and document preparation. * Maintain a clean, organized, and professional front desk and reception area. * Assist with monitoring and ordering office supplies. Qualifications * Minimum 1 year of dental or medical administration experience (dental preferred). * Strong knowledge of dental terminology and office procedures. * Excellent verbal, written, and interpersonal communication skills. * Experience with Cleardent and Open Dental is an asset. * Ability to multitask effectively while maintaining accuracy and attention to detail. * Professional presentation, positive attitude, and patient-centered mindset. * Ability to work collaboratively in a busy, team-oriented clinical environment. Practice Snapshot Practice Name: Upper Thornhill Dental Care Location: Thornhill, Ontario Operatories * Total Operatories: 6 * Hygiene Operatories: 2 * Dentist (DDS) Operatories: 4 Clinical Team Structure * Number of Hygienists per Day: * Monday: 2 * Tuesday: 2 * Wednesday: 2 * Thursday: 2 * Friday: 2 * Specialty Services Offered: Pediatric Dentistry and Periodontics (scheduled based on specialist availability). Office Environment & Culture Upper Thornhill Dental Care is a long established practice with a predominantly adult patient base. Our experienced team is committed to delivering a consistently high standard of patient care in a professional, well organized environment. Technology & Software * Practice Management Software: Open Dental, Cleardent * Digital Tools: Neighborhood Highlights / Landmarks Located in a convenient plaza with free parking and easy access to restaurants, cafés, and everyday amenities. Compensation * Pay Range: $25.00–$26.00 per hour * Compensation is commensurate with experience and skills. Ready to Take the Next Step? If you're looking to join a team that is rooted in trust, guided by excellence, and committed to elevating patient care through innovation and digital dentistry, this is the place for you. We are a values-driven organization that empowers our teams, invests in growth, and embraces modern technology to deliver a truly exceptional patient experience. If you want to make a meaningful impact every day, be supported by a collaborative culture, and grow your career within a forward-thinking dental network, we would love to meet you. Apply now and grow your career with us. Thank you for considering a career with True North DPO. If this role isn’t the perfect fit, we hope you’ll stay connected. We’re growing quickly, and new opportunities across our network continue to open. We encourage you to check back regularly and follow us for updates as our teams expand.

What you’ll do

The Dental Patient Care Coordinator acts as the first point of contact, managing patient check-ins, scheduling, and inbound/outbound calls. They also support administrative operations, including insurance claims, treatment plan coordination, and maintaining patient records.

Requirements

Candidates must have at least one year of dental or medical administration experience and strong knowledge of dental terminology. Excellent communication skills and proficiency in dental practice management software are highly preferred.

Listed skills

• Customer service · Preferred
• Administrative Support · Preferred
• Attention to detail · Preferred
• Multitasking · Preferred
• Data entry · Preferred
• Communication Skills · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Dental terminology
• Patient scheduling
• Cleardent
• Open Dental
• Insurance claims processing
• Data entry
• Communication skills
• Multitasking
• Customer service
• Administrative support
• Treatment plan coordination
• Financial discussions
• Reception management
• Attention to detail
• Office Supply Management
• Outbound Calls
• Care Coordination
• Professional Presentation
• Pediatric Dentistry
• Positivity
• Dental Care
• Treatment Planning
• Administrative Functions
• Compassion
• Patient Flow
• Dentistry
• Customer Service
• Communication
• Data Entry
• Document Preparations
• Innovation
• Interpersonal Communications
• Office Procedures
• Operations
• Periodontology
• Practice Management Software
• Team Oriented
• Coordinating
• Filing
• Customer Inquiries
• Detail Oriented

Job areas

• Healthcare
• Administrative
• Customer Service & Support
• Dental Patient Coordinator
• Clinical Coordinator
• Health Service Managers
• Medical and Health Services Managers