Workplace Technology Analyst

Two Circles We are Two Circles. We are a Sports & Entertainment Marketing business. We grow audiences and revenues. We do that by knowing fans best. We work with clients to help them understand & influence what their fans are doing – the way fans spend their money, the events that fans attend, the channels fans respond to, the content fans watch and more. And we use the understanding this gives us to help our clients grow. Grow their audiences and grow their revenues - both direct to consumer and business to business revenues. Our platforms and services are trusted by over 1000 clients globally, including the English Premier League, Red Bull, UEFA, VISA, the NFL, Nike and Amazon. We are over 1000 people, based out of 15 offices, and we deliver work for sports and entertainment businesses of all shapes and sizes all over the world. As a Workplace Technology Analyst, you will be a key part of the employee experience team, ensuring that our global colleagues have the best tools and technology support necessary to perform at their best. You will engage directly with users to resolve technical issues across Windows and macOS platforms as well as support a range of cloud-based SaaS tools in a fast-paced, global environment. Key Responsibilities: Serve as the first point of contact for workplace technology support requests from the global team. Troubleshoot and resolve hardware, software, and access-related issues on Windows and macOS devices. Support onboarding processes for new employees with technology setup. Maintain and improve systems, workflows, and automation through collaboration with senior team members. Proactively identify areas for improvement in workplace technology and user experience. Candidate Profile: A passion to build a career in workplace technology and IT support. Previous exposure to IT support through education, internships, or work experience preferred. A customer-centric mindset with excellent communication skills, able to explain technical concepts clearly. Proactive and responsible with strong ownership of tasks. Interest in sports, entertainment, or working within a dynamic agency environment is a plus. Technical Skills: Experience supporting Windows and macOS platforms; familiarity with endpoint management tools like Intune is advantageous. Comfortable managing support tickets and providing detailed status updates. Experience with IT Service Management (ITSM) tools, with Jira preferred. Knowledge of collaboration tools such as Microsoft Teams and Office 365, including troubleshooting syncing and access issues. Strong troubleshooting skills related to hardware, software, and access permissions.

The Workplace Technology Analyst serves as the primary point of contact for global technology support, resolving hardware and software issues for Windows and macOS users. They also assist with employee onboarding and collaborate on improving internal systems and automation workflows.

Candidates should have a passion for IT support with previous exposure through education or internships and a customer-centric mindset. Technical proficiency in Windows, macOS, and common collaboration tools like Microsoft Teams and Office 365 is required.

• JiraPreferred

Identified from the job description. Confirm important requirements above.

• Windows
• MacOS
• IT Support
• Troubleshooting
• Intune
• Jira
• Microsoft Teams
• Office 365
• Hardware Support
• Software Support
• IT Service Management
• SaaS
• Endpoint Management
• Communication Skills
• Customer-centric
• Influencing Skills
• Microsoft 365
• Technical Issues
• Influencing Without Authority
• Workflow Management
• Entertainment Marketing
• Direct-to-Consumer (DTC)
• Mac OS
• JIRA
• Automation
• Business To Business
• Software As A Service (SaaS)
• Collaborative Software
• Communication
• English Language
• Troubleshooting (Problem Solving)
• Microsoft Intune (Mobile Device Management Software)

• Technology
• Customer Service & Support
• Sports & Recreation
• Marketing
• Workplace Analyst
• Technical Consultant / Analyst
• Systems Analysts
• Computer Occupations, All Other

Minimum experience

0+ years

Posting language

English

Working hours

40 hours per week

Location requirements

Country, Canada