Customer Service Representative

Job summary

The Customer Service Representative assists customers with U-Haul products and services while managing rentals and inventory using smartphone-based technology. They are also responsible for maintaining, cleaning, and inspecting equipment, as well as performing physical tasks like hitch installation and propane filling.

Job details

Canada This position is not eligible for employer sponsorship. Applicants must be legally authorized to work and must not require employer sponsorship. Compensation Range: $17.60 to $18.60 Hourly Location: 555 Fairway Rd S, Kitchener, Ontario N2C1X4 Canada Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company’s exceptional service and ensuring that customers get all the help they need on their journeys by inspecting and maintaining equipment. As well as assisting customers, using up-to-date technology to dispatch and return equipment. This position offers on-the-job education. U-Haul Offers: * Paid holidays, vacation, and sick days, if eligible * Career stability * Gym Reimbursement Program, if eligible * Opportunities for advancement * Valuable on-the-job training * Complete Benefit Plan, if eligible * RRSP payroll deduction plan * Deferred profit-sharing plan, if eligible * You Matter Program (EAP) * Mindset App Program * Wellness Programs * Discounts on Apple products, Dell computers, hotels, and more Customer Service Representative Responsibilities: * Assist customers inside and outside a U-Haul center with U-Haul products and services. * Use smartphone-based U-Scan technology to manage rentals and inventory. * Move and hook up U-Haul trucks and trailers. * Clean and inspect equipment on the lot including checking fluid levels. * Answer questions and educate customers regarding products and services. * Prepare rental invoices and accept equipment returned from rental. * Install hitches and trailer wiring. * Fill propane (certification offered through U-Haul upon employment) * Drive a forklift (certification offered through U-Haul upon employment) * Other duties as assigned * Participate in ongoing continuous U-Haul education through U-Haul University. Customer Service Representative Minimum Qualifications: * Valid driver’s license and ability to maintain a good driving record * High school diploma or equivalent Work Environment: The work involves moderate risks or discomforts which require special safety precautions, e.g., working around moving parts or machines, fumes or irritant chemicals. May be required to use protective clothing or gear such as masks, goggles, gloves or shields. Physical Demands: The work requires some physical exertion such as long periods of remaining stationary, moving around indoors and outdoors, positioning oneself to reach objects at varying heights and moving equipment weighing a minimum of 50 lbs. assisted or unassisted. U-Haul Holding Company, and its family of companies including U-Haul International, Inc. (“U-Haul”), continually strives to create a culture of health and wellness. Consistent with applicable state law, U-Haul will not hire or re-hire individuals who use nicotine products. The states in which U-Haul will decline to hire nicotine users are: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Pennsylvania, Texas, Utah, Vermont, Virginia, and Washington. U-Haul has observed this hiring practice since February 1, 2020 as part of our commitment to a healthy work environment for our team. U-Haul is an equal opportunity employer. All applicants for employment will be considered without regard to race, color, religion, sex, national origin, physical or mental disability, veteran status, or any other basis protected by applicable federal, provincial, state or local law. Individual accommodations are available on requests for applicants taking part in all aspects of the selection process. Information obtained during this process will only be shared on a need to know basis.

What you’ll do

The Customer Service Representative assists customers with U-Haul products and services while managing rentals and inventory using smartphone-based technology. They are also responsible for maintaining, cleaning, and inspecting equipment, as well as performing physical tasks like hitch installation and propane filling.

Requirements

Candidates must possess a valid driver's license with a good driving record and a high school diploma or equivalent. The role requires the physical ability to move equipment weighing at least 50 lbs and work in various indoor and outdoor environments.

Benefits

• Paid holidays • Vacation • Sick days • Career stability • Gym reimbursement program • Opportunities for advancement • On-the-job training • RRSP payroll deduction plan • Deferred profit-sharing plan • Employee assistance program • Mindset app program • Wellness programs • Discounts on apple products • Discounts on dell computers • Discounts on hotels

Listed skills

• Customer service · Preferred
• Problem solving · Preferred
• Safety Compliance · Preferred
• Forklift operation · Preferred
• Communication · Preferred
• Inventory management · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Customer service
• Equipment inspection
• Inventory management
• U-scan technology
• Truck maintenance
• Trailer hookup
• Propane filling
• Forklift operation
• Invoice preparation
• Hitch installation
• Trailer wiring
• Communication
• Problem solving
• Safety compliance
• Equipment Inspection
• Smartphone Operation
• Good Driving Record
• Forklift Certification
• Valid Driver's License
• Apple Products
• Electrical Wiring
• Customer Service
• Employee Assistance Programs
• Invoicing
• Propane
• On-The-Job Training
• Dispatching

Job areas

• Customer Service & Support
• Logistics
• Retail
• Trades
• Transportation
• Customer Service Representative
• Customer Service Representative (General)
• Inquiry Clerks
• Customer Service Representatives