CRM Operations Specialist

Company DescriptionUbisoft is a global leader in gaming with teams across the world creating original and memorable gaming experiences, from Assassin’s Creed, Rainbow Six to Just Dance and more. We believe diverse perspectives help both players and teams thrive. If you’re passionate about innovation and pushing entertainment boundaries, join our journey and help us create the unknown!Job DescriptionWithin the Customer Relationship Management (CRM) department, and more especially within the Operations team, you will be in permanent contact with the brand and other teams for the deployment of campaigns on the channels you are working on. This position is a 1-year contract.WHAT YOU'LL DO· Receive the need· Coordinate the campaign· Collaborate with the different stakeholders to ensure the smooth running and deployment of the campaign· Ensure the proper deployment in Salesforce Marketing Cloud· Make recommendations and proposals on CRM campaigns· Participate in the optimization and update of the various existing campaigns· Monitor the good progress of the campaigns· Identify the pain points of the different campaigns via the performance indicators· Be responsible of the documentation· Provide leadership and technical expertise on your channels and make them growQualificationsWHAT YOU'LL BRING· Bachelor’s degree or foreign equivalent in marketing or technical field· Experience working in Digital, project management or CRM marketing· Experience with Salesforce Marketing Cloud, Adobe Campaign or other CRM software is a plus· You have a good knowledge of HTML and SQL· You are fluent in English (written and oral)· You are detail-oriented with the ability to rapidly learn and take advantage of new concepts, business models and technologies· You are a self-starter with a strong sense of organization, who can multi-task and work autonomously· You are a team player with strong communication and interpersonal skills· You know how to coordinate a project between different interlocutors· You have excellent analytical skills and the ability to develop/follow processes and methodologies· Passion for gaming, technology, and internet culture is a plus Contract: Fixed Term Work flexibility: Office-based

Coordinate and deploy CRM campaigns across various channels using Salesforce Marketing Cloud. Monitor campaign performance, identify pain points, and provide technical expertise to optimize growth.

Requires a Bachelor's degree in marketing or a technical field and experience in CRM or digital project management. Proficiency in HTML, SQL, and English is essential.

• Project managementPreferred

Identified from the job description. Confirm important requirements above.

• Salesforce Marketing Cloud
• Adobe Campaign
• HTML
• SQL
• CRM Marketing
• Project Management
• Digital Marketing
• Analytical Skills
• Campaign Coordination
• Stakeholder Management
• Documentation
• Process Development

• Marketing
• Technology
• Data & Analytics
• Creative & Media

Minimum education

Bachelor’s degree

Minimum experience

2+ years

Posting language

English

Working hours

40 hours per week