Travel Consultant

Job summary

Serve as the primary contact for partner travel agencies and their luxury clients, creating personalized Caribbean and tropical itineraries and converting leads into bookings. Manage client inquiries and issues throughout the booking and travel process, maintain accurate CRM records, and strengthen partner relationships while meeting sales targets.

Job details

We are seeking a highly motivated and experienced Travel Consultant to join our team. This role involves servicing the clients of our travel agency partners, who cater to luxury clientele. As a Travel Consultant, you will be responsible for building strong relationships, creating bespoke travel itineraries, and exceeding sales targets. This individual must have strong organizational, time-management (this role is high volume), and relationship-building skills. Responsibilities: Act as the primary point of contact for our partner travel agencies and their luxury travel clients, providing personalized, attentive, and informative services. Utilize persuasive skills and strong closing techniques to convert leads into bookings. Create bespoke luxury travel itineraries tailored to the client's preferences, ensuring a seamless and unforgettable travel experience. Exhibit strong drive and motivation to handle a high volume of leads and consistently exceed targeted goals. Proactively address client inquiries, resolve complaints, and manage any issues that arise during the booking and travel process, ensuring availability to clients at all times. Continuously build and strengthen relationships with partner agencies through effective communication, regular updates, proactive follow-ups, and engaging support, encouraging repeat bookings. Maintain accurate and detailed records of client interactions, travel preferences, and bookings using our internal CRM system. Stay up-to-date with the latest luxury travel trends, destinations, and industry developments to provide informed recommendations to clients. Requirements: Must be an experienced Travel Agent, specializing in booking Tropics/Caribbean itineraries, with 3+ years of proven sales success (Tropics must be your passion!) Have a basic understanding of Margins vs Markups Excellent problem-solving abilities to overcome challenges and ensure client satisfaction. You will be their main point of contact when traveling. Strong relationship-based sales skills, with a track record of exceeding sales targets. Exceptional organizational and time-management abilities to handle multiple tasks and prioritize effectively. A keen eye for detail and the ability to provide personalized recommendations based on client preferences. Culture Index Survey As part of our selection process, we invite you to complete a brief 5–7 minute questionnaire called Culture Index. Culture Index is a simple survey designed to help us understand your natural strengths, communication style, and how you prefer to work. There are no right or wrong answers — it’s simply a tool to ensure alignment and set everyone up for success. Please use the following link to complete it, and feel free to select your preferred language before starting. Thank you in advance for taking the time to complete it: https://go.cultureindex.com/s/jZqFW9lRo5 Canada-based candidates are also welcome to apply! Candidates located outside the United States will be engaged under an independent contractor agreement. You will be responsible for managing your own Social Security and taxes in accordance with the regulations of your home country. Please take this into consideration before applying!

What you’ll do

Serve as the primary contact for partner travel agencies and their luxury clients, creating personalized Caribbean and tropical itineraries and converting leads into bookings. Manage client inquiries and issues throughout the booking and travel process, maintain accurate CRM records, and strengthen partner relationships while meeting sales targets.

Requirements

Requires at least three years of successful travel sales experience, with a specialization in tropical or Caribbean itineraries, and a basic understanding of margins and markups. Candidates should demonstrate strong relationship-based sales, problem-solving, organization, time management, and attention to detail.

Listed skills

• Time management · Preferred
• Customer service · Preferred
• Problem solving · Preferred
• Organization · Preferred
• Attention to detail · Preferred
• Communication · Preferred
• Client Relationship Management · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Relationship-Based Sales
• Sales Closing
• Luxury Travel Planning
• Itinerary Creation
• Client Relationship Management
• Customer Service
• Problem-Solving
• Complaint Resolution
• Organization
• Time Management
• Attention to Detail
• CRM Recordkeeping
• Lead Management
• Communication
• Travel Industry Knowledge
• Margin and Markup Understanding

Job areas

• Sales
• Customer Service & Support
• Hospitality

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