customer service manager - retail

Overview Languages English Education College/CEGEP Experience 2 years to less than 3 years On site Work must be completed at the physical location. There is no option to work remotely. Responsibilities Tasks Evaluate daily operations Plan and organize daily operations Manage staff and assign duties Study market research and trends to determine consumer demand, potential sales volumes and effect of competitors' operations on sales Determine merchandise and services to be sold Plan budgets and monitor revenues and expenses Resolve issues that may arise, including customer requests, complaints and supply shortages Recruit, hire and supervise staff and/or volunteers

The manager is responsible for planning and evaluating daily retail operations, including budgeting and monitoring revenues. They also oversee staff recruitment, supervision, and the resolution of customer complaints and supply issues.

Candidates must have a college or CEGEP education and between 2 to 3 years of relevant experience. Proficiency in English is required for this on-site role.

• Customer servicePreferred
• Inventory managementPreferred

Identified from the job description. Confirm important requirements above.

• Operations Management
• Staff Supervision
• Market Research
• Budget Planning
• Customer Service
• Recruitment
• Inventory Management
• Conflict Resolution

• Retail
• Management & Leadership
• Customer Service & Support
• Logistics
• Transportation

Minimum education

College diploma

Minimum experience

2+ years

Apply by

Sep 3, 2026

Posting language

English

Working hours

40 hours per week

Seniority

Mid-Senior level