Customer Service Representative - UniFirst Canada

Job summary

The representative will handle telephone inquiries, process orders, and perform data entry to support sales representatives. Additionally, they will manage customer account issues, process credits, and assist with accounts receivable collections.

Job details

Where will a UniFirst Career take you? As an industry leader in the rental, lease and sale of uniforms and facility services products, UniFirst Corporation has grown to become one of the largest companies in the garment services industry. UniFirst is recognized on the Forbes “Platinum 400 - Best Big Companies” List. With over 14,000 employee Team Partners and more than 250 facilities throughout the United States, Canada, Mexico and Europe, you are never just a number when you work for UniFirst. What sets us apart from all other companies is that we still function as a family run business. When you work for UniFirst, you’re family! UniFirst Corporation has a strong history of promoting from within. In fact, most of UniFirst's Senior Managers have come from within the Company. Opportunities are endless for those individuals who possess a strong work ethic, a commitment to quality, and above all else, a passion for delivering quality customer service, both internally and externally. Our culture is what makes UniFirst an organization that stands out from the rest. Are you interested in loving your job? Find out just how far a career with UniFirst can take you. Are you a “people person" who loves delivering outstanding customer service? We are currently seeking an entry level CUSTOMER SERVICE REPRESENTATIVE to: § Handle telephone inquires and taking orders over the phone § Data entry § Provide inside support to sales representatives § Help resolve any customer issues regarding their account § Process credits and exchanges § Collection of Accounts Receivables § Receive "walk-in" customers, i.e. show samples, measure, take orders § Assist in various telemarketing projects The chosen individual will posses strong interpersonal skills and have a professional and pleasant telephone manner. The successful candidate is a strong team player and capable of working independently. He/she enjoys dealing with people and resolving problems. Experience on an AS400 system with some PC exposure is a definite asset. UniFirst offers a Fleet of Benefits, 50+ to be exact! · RRSP with Company Match · Profit Sharing · Health Insurance · Employee Assistance Program · Life Insurance · Supplemental Life Insurance · Long Term Disability · Vacation · Sick Time · Paid Holidays · Direct Payroll Deposit · Tuition Reimbursement · 30%25 Employee Discount · Employee Referral Program •High School Diploma or equivalent experience •Microsoft Office (Word, Excel) •Data Entry

What you’ll do

The representative will handle telephone inquiries, process orders, and perform data entry to support sales representatives. Additionally, they will manage customer account issues, process credits, and assist with accounts receivable collections.

Requirements

Candidates must possess a high school diploma or equivalent and have strong interpersonal skills with a professional telephone manner. Proficiency in Microsoft Office and experience with AS400 systems are considered assets.

Benefits

• RRSP with Company Match • Profit Sharing • Health Insurance • Employee Assistance Program • Life Insurance • Supplemental Life Insurance • Long Term Disability • Vacation • Sick Time • Paid Holidays • Direct Payroll Deposit • Tuition Reimbursement • Employee Discount • Employee Referral Program

Listed skills

• Customer service · Preferred
• Teamwork · Preferred
• Problem solving · Preferred
• interpersonal skills · Preferred
• Account Management · Preferred
• Microsoft Excel · Preferred
• Accounts receivable · Preferred
• Microsoft Office · Preferred
• Data entry · Preferred
• Microsoft Word · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Customer Service
• Data Entry
• Telephone Inquiries
• Order Processing
• Sales Support
• Account Management
• Accounts Receivable
• Telemarketing
• Interpersonal Skills
• AS400
• Microsoft Office
• Word
• Excel
• Problem Solving
• Teamwork
• Strong Work Ethic
• Microsoft Word
• Microsoft Excel
• Employee Assistance Programs
• Sales
• Interpersonal Communications
• Service Industries

Job areas

• Customer Service & Support
• Administrative
• Sales
• Manufacturing
• Customer Service Representative
• Customer Service Representative (General)
• Inquiry Clerks
• Customer Service Representatives