Customer Service Representative

Uniform Works Limited is looking to hire a Customer Service Representative for our new Toronto location. This role combines phone/email support with in-person, face-to-face service to Police, Fire, EMS, and other public safety customers visiting our showroom for uniforms, footwear, and accessories. The ideal candidate is an energetic outgoing individual who is an exceptionally organized person. To be successful in this customer service role; multitasking and strong problem-solving skills are essential. Providing general sales and administrative support and performing a wide variety of tasks Greet and assist walk-in customers — including active-duty police, fire, and EMS personnel — helping them select correctly fitted uniforms, footwear, and accessories that meet department specifications Assist customers with sizing, fit, and product selection for uniforms and duty footwear, referring to department/agency specifications where applicable Provide outstanding customer service via phone and email – identifying customer needs, place accurate orders, provide order status, handle basic invoice requests and credit/returns. Assess customer needs and provide requested information to customer in an effective verbal and written format Provide all available products and pricing to the customer so they can make an informed purchasing decision. Recommend products to exceed customer expectations and support add-on sales. Efficiently and accurately record all order/purchase order information including price, discounts, ship-to address, and ship via, item numbers, quantity and any notes related to the order or customer. Provide positive and quality customer service through one-call resolution. Document inbound inquiries with correct call disposition and resolution for proper tracking and reporting. Aid in specialist transfers by providing accurate and detailed information to ensure customer resolution. Initiates orders for replacement parts and/or for correcting errors (shortages, wrong item shipped, etc.) Utilize decision making and trouble-shooting skills to resolve customer concerns (i.e. freight costs, warranty guidelines, pricing, return orders, shipment delays and product concerns) Efficiently maintain ID verification process for restricted items Any other tasks reasonably assigned by management to help support the sales team, including but not limited to shipping/receiving. Qualifications Grade 12 or equivalent. A graduate of an approved Office Administration/Professional Secretarial diploma preferred. Excellent computer skills and experience in Microsoft Office Suite (especially proficient with Excel), and other general computer applications. Seeking a candidate with a minimum 3 year of experience in Office Administration or Customer Service Excellent communication skills, attention to detail Initiative, adaptability, and flexibility. Fluently bilingual in French and English considered an asset but not required Candidates may be asked to complete a criminal background and credit check before starting in the position Only candidates selected for interviews will be contacted. Salary will be dependent on qualifications and experience. Qualified, interested candidates should submit their resume, stating salary expectations in confidence, by email: E-mail: resumes@uniformworks.ca

Provide face-to-face and remote customer support by assisting public safety personnel with uniform and footwear selection and order placement. Manage administrative tasks including order recording, invoice requests, and resolving shipment or product concerns.

Candidates must have a high school diploma and at least 3 years of experience in customer service or office administration. Proficiency in Microsoft Office, particularly Excel, and strong communication skills are required.

• Customer servicePreferred

Identified from the job description. Confirm important requirements above.

• Customer Service
• Problem Solving
• Multitasking
• Administrative Support
• Sales
• Order Processing
• Microsoft Office Suite
• Excel
• Communication Skills
• Attention To Detail
• Troubleshooting
• Inventory Management
• Data Entry
• Conflict Resolution

• Customer Service & Support
• Retail
• Administrative
• Sales

Minimum education

High school

Minimum experience

3+ years

Apply by

Aug 19, 2026

Posting language

English

Working hours

40 hours per week

Seniority

Entry level

Application method

Direct apply is available