Customer Service Specialist

Job summary

The Customer Service Specialist is responsible for managing the end-to-end order process and serving as the primary point of contact for customers. They must resolve issues, coordinate fulfillment, and build long-term partnerships with internal and external stakeholders.

Job details

A Place Where People Matter. Start your career journey with Univar Solutions! Here you can make an impact on the world around you and accelerate your career in areas that energize and excite you. About the position:Reporting to the CS Manager, the Customer Service Specialist is responsible for handling activities including order taking, processing orders from beginning to end, providing a single point of contact to ensure a consistent customer experience, coordinating order fulfillment, providing necessary information to customers, and problem resolution. What we offer: Global career advancement and mentoring opportunities Competitive salary Employee Resource Networks that are advocating for advancing diversity, equity, and inclusion within the company. What you’ll do: Receive and process customer orders Develop solutions to customer needs/opportunities Build and sustain long-term customer partnerships Display effective communication and interpersonal skills Collaborate effectively with team members Resolve problems and non-conformances quickly Other duties as required What you’ll need: University degree or College diploma with specialized training in a related field (i.e. chemistry, sales, or customer service) with two (2) years of customer service experience Must have a strong organizational aptitude, be detailed oriented and have excellent time management skills Must have strong problem-solving skills with the ability to prioritize and multitask Must be a team player who is customer-oriented and self-motivated with a proven ability to interface confidently with internal and external stakeholders Must have strong computer skills using Microsoft Office suite including Outlook, Excel, and Word #LI-VL1 #LI-HybridUnivar Solutions is a leading, global distributor of chemicals and ingredients essential to the safety, health, and wellbeing of our daily lives from life-saving medicines and vitamins to hand sanitizers and industrial materials used for cleaning, construction, and more. Our global team of more than 9,500 employees support our vision to redefine distribution and be the most valued chemical and ingredient distributor on the planet! We offer a Total Rewards package that includes market aligned pay and incentives as well as a diverse benefits offering to support our employees’ physical, emotional, and financial wellbeing. Univar Solutions supports sustainable solutions for the world around us so that we can do our part to help keep our communities healthy, fed, clean, and safe! We are committed to a diverse workforce and a culture of inclusion. Together, we are building a culture that acknowledges the unique experiences, perspectives and expertise of individuals and provides the development and growth opportunities to empower us to redefine our industry. Univar Solutions is an equal opportunity employer. All qualified applicants will receive consideration for employment and will not be discriminated against based on their race, gender, sexual orientation, gender identity, religion, national origin, age, disability, veteran status, or other protected classification. We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you require a reasonable accommodation due to a disability during the hiring process, please contact us at careers@univarsolutions.com. Univar Solutions does not accept unsolicited resumes from recruiters, employment agencies, or staffing firms (collectively Recruiting Firms). Recruiting Firms must enter into a Master Services Agreement (MSA) with Univar Solutions prior to submitting any information relating to a potential candidate. All searches must be initiated by Univar Solutions' Talent Acquisition team and candidates must be submitted via Applicant Tracking System (ATS) by approved vendors who have been expressly requested to make a submission for a specific job opening. No placement fees will be paid to any firm unless the aforementioned conditions have been met. Contacting our hiring managers directly is prohibited.

What you’ll do

The Customer Service Specialist is responsible for managing the end-to-end order process and serving as the primary point of contact for customers. They must resolve issues, coordinate fulfillment, and build long-term partnerships with internal and external stakeholders.

Requirements

Candidates must possess a university degree or college diploma in a related field and at least two years of customer service experience. Strong organizational, problem-solving, and Microsoft Office skills are required for this role.

Benefits

• Global career advancement
• Mentoring opportunities
• Competitive salary
• Employee Resource Networks
• Diversity, equity, and inclusion programs
• Total Rewards package

Listed skills

• Time management · Preferred
• Customer service · Preferred
• Problem solving · Preferred
• interpersonal skills · Preferred
• Microsoft Excel · Preferred
• Communication · Preferred
• Multitasking · Preferred
• Microsoft Office · Preferred
• Microsoft Word · Preferred
• Stakeholder Management · Preferred
• Microsoft Outlook · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Order processing
• Customer service
• Problem resolution
• Communication
• Interpersonal skills
• Time management
• Organizational aptitude
• Problem-solving
• Multitasking
• Microsoft Office
• Outlook
• Excel
• Word
• Stakeholder management
• Effective Communication
• Advocacy
• Self-Motivation
• Microsoft Excel
• Applicant Tracking Systems
• Chemistry
• Customer Service
• Computer Literacy
• Sales
• Order Fulfillment Management
• Interpersonal Communications
• Problem Solving
• Mentorship
• Microsoft Outlook
• Time Management
• Coordinating
• Prioritization

Job areas

• Customer Service & Support
• Logistics
• Administrative
• Customer Service Specialist
• Server Administrator
• Systems Aministrators
• Network and Computer Systems Administrators

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