Student Services Advisor

This competition is open to all applicants however; internal candidates and applicants who were former employees of the University of Alberta will be given priority consideration before external candidates. Please log in to verify your internal candidate status. Location - This role is hybrid with a mix of remote and in-person. Work primarily takes place at North Campus, Edmonton. Reporting to the Team Lead, Student Service Centre (SSC), the Student Service Centre Advisor plays a key role in helping students navigate their University of Alberta experience. As a primary point of contact, the Advisor provides exceptional service and clear, accurate guidance to prospective and current students, applicants, parents, alumni, and the public on admissions, registration, tuition and fees, financial aid and scholarships, student records, exams, and convocation. Advisors also connect students with services and resources across campus, helping them understand next steps and access the support they need. The University of Alberta, its buildings, labs and research stations are primarily located on the territory of Néhiyaw (Cree), Niitsitapi (Blackfoot), Métis, Nakoda (Stoney), Dene, Haudenosaunee (Iroquois) and Anishinaabe (Ojibway/Saulteaux), lands that are now known as part of Treaties 6, 7 and 8 and homeland of the Métis. The University of Alberta respects the sovereignty, lands, histories, languages, knowledge systems and cultures of all First Nations, Métis, and Inuit. The University of Alberta is a community of knowledge seekers, change makers and world shapers who lead with purpose each and every day. We are home to over 14,000 faculty and staff, more than 40,000 students and a growing community of 300,000 alumni worldwide. Your work will have a meaningful influence on a fascinating cross-section of people - from our students and community members, to our renowned researchers and innovators, making discoveries and generating solutions that make the world healthier, safer, stronger and more just. Learn more [https://www.ualberta.ca/en/careers.html]. At the University of Alberta, we are committed to creating an inclusive and accessible hiring process for all candidates. If you require accommodations to participate in the interview process, please let us know at the time of booking your interview and we will make every effort to accommodate your needs. We thank all applicants for their interest; however, only those individuals selected for an interview will be contacted. All University employees have a responsibility to foster a workplace that prioritizes safety in all its forms—physical, cultural, and psychological. This is achieved by promoting a safe environment, adhering to all safety laws, policies and procedures, completing all required safety training, identifying hazards and implementing controls, reporting incidents, and contributing to a culture of belonging and respect, while endeavoring to ensure that all colleagues feel valued and safe to express their thoughts, perspectives and concerns. The University of Alberta is committed to creating a university community where everyone feels valued, barriers to success are removed, and thriving connections are fostered. We welcome applications from all qualified persons. We encourage women, First Nations, Métis and Inuit persons, members of visible minority groups, persons with disabilities, persons of any sexual orientation or gender identity and expression, and all those who may contribute to the further diversification of ideas and the University to apply. L’Université de l’Alberta s’engage à créer une communauté universitaire où chaque personne se sent valorisée, où les obstacles à la réussite sont éliminés et où des connexions enrichissantes peuvent se développer. Nous accueillons les demandes de toutes les personnes qualifiées. Nous encourageons les femmes; Premières nations, Métis et Inuits; membres des groupes minoritaires visibles; personnes handicapées; personnes de toute orientation sexuelle ou identité et expression de genre; et toutes les personnes qui peuvent contribuer à la diversification des idées et à l'université à postuler. The Office of the Registrar [https://www.ualberta.ca/en/registrar/index.html] (RO) plays a key role in every aspect of the student experience, from recruitment to graduation and beyond. The RO also supports the broader campus community, including faculties, departments, and other units.

The Student Service Centre Advisor acts as a primary point of contact to provide guidance to students, parents, and alumni on university processes such as admissions, registration, and financial aid. They also facilitate connections to campus resources and support services while maintaining accurate student records.

Candidates must possess a post-secondary degree in a related field and at least two to three years of experience in a university student services environment. Strong interpersonal, communication, and organizational skills are required, along with proficiency in electronic records management and office software.

• Comprehensive benefits package

• Time managementPreferred
• Customer servicePreferred
• Problem solvingPreferred
• Google WorkspacePreferred
• CommunicationPreferred
• Data entryPreferred

Identified from the job description. Confirm important requirements above.

• Student services
• Admissions
• Registration
• Financial aid
• Communication
• Customer service
• Problem solving
• Time management
• Data entry
• Microsoft 365
• Google Workspace
• EClass
• PeopleSoft
• Records management
• Interpersonal skills
• Triage
• Influencing Skills
• Influencing Without Authority
• Research
• Psychology
• Knowledge-Based Systems
• Safety Training
• Team Leadership
• Booking (Sales)

• Education
• Customer Service & Support
• Administrative
• Student Services Advisor
• Student Support Administrator
• Education Managers
• Education Administrators, Kindergarten through Secondary

Minimum education

Bachelor’s degree

Minimum experience

2+ years

Apply by

Aug 29, 2026

Posting language

English

Working hours

35 hours per week