Analyst II CoE

Job summary

Provide second-level IT support and guidance to the College of Engineering community, maintain systems and services, and deliver IT projects, including off-hours maintenance and event audio-visual support. Help design, develop, and maintain software for teaching, research, administration, and accreditation, and support programming courses, teaching labs, and the COE IT team.

Job details

Department: CoE-Office of the DeanThis position is represented by the agreement between the Professional Staff Association and the University of Guelph If you are a current employee of the University of Guelph you must apply on the internal Career Page in order to be considered as an internal applicant. Career Opportunities (sapsf.com) Professional and Managerial Group Analyst II College of Engineering Under the direction of the Information Technology Manager, the Analyst II provides IT support, maintenance, and project delivery for the College of Engineering (COE) community. Analyst II brings strong knowledge in one or more areas of IT, such as systems administration, networking, enterprise applications, databases, web services, or operating systems and hardware. As part of the COE IT team, the Analyst II provides second-level technical support and guidance to faculty, staff, students, and senior administrators, including Chairs, Deans, and Directors. In doing so, they follow University and College guidelines to decide on a solution or determine when to escalate. The Analyst II also helps design, develop, and maintain software systems that support teaching, research, administration, and accreditation. They support COE undergraduate and graduate courses that use programming, including technical support, changes to custom software or scripts, and web development and hosting support. The Analyst II provides backup coverage for the software development function and for other members of the COE IT team during absences or periods of high demand. The role includes off-hours maintenance windows an Audio-Visual support for events. Requirements of this position include Undergraduate degree in Computer Science or a related field and two years of related, current experience, or an equivalent combination of education and experience. Additional requirements include: strong oral and written communication skills, demonstrated collaborative and interpersonal skills, strong logical thinking and analytical abilities, and proven success developing and supporting software applications. Specific requirements include: Experience administering Windows and Linux systems in a multi-user environment, including patching, monitoring, and troubleshooting Experience with directory and identity services (e.g., Active Directory, Microsoft Entra ID, LDAP), including account provisioning and access management Experience with server virtualization platforms (e.g., Proxmox, XCP-ng, VMware, Hyper-V) Knowledge of IT security best practices and change control procedures Experience supporting teaching labs, lab imaging, or classroom audio-visual systems Experience with configuration management and automation tools (e.g., Intune, MECM) Experience with academic software platforms (e.g., AppsAnywhere, Azure Virtual Desktops) Employee Type: Regular Position Number: 10928613 Classification: P&M FT- Band 03 Professional/Managerial Salary Bands The target hiring salary for this position is minimum and up to 96% of midpoint for the salary grade.*Tentative evaluation; subject to committee review. At the University of Guelph, fostering a culture of inclusion is an institutional imperative. The University invites and encourages applications from all qualified individuals, including from groups that are traditionally underrepresented in employment, who may contribute to further diversification of our Institution. Posting Date: 10/16/2026 Closing Date: 10/23/2026

What you’ll do

Provide second-level IT support and guidance to the College of Engineering community, maintain systems and services, and deliver IT projects, including off-hours maintenance and event audio-visual support. Help design, develop, and maintain software for teaching, research, administration, and accreditation, and support programming courses, teaching labs, and the COE IT team.

Requirements

Requires an undergraduate degree in Computer Science or a related field and two years of related, current experience, or an equivalent combination of education and experience. Candidates should have strong communication, collaboration, interpersonal, logical-thinking, and analytical skills, proven software application development and support experience, and experience with Windows and Linux administration, identity services, virtualization, security, teaching labs or AV, automation, and academic software platforms.

Listed skills

• Active Directory · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Windows System Administration
• Linux System Administration
• Systems Troubleshooting
• Active Directory
• Microsoft Entra ID
• LDAP
• Identity and Access Management
• Server Virtualization
• IT Security
• Change Control
• Teaching Lab Support
• Audio-Visual Support
• Configuration Management
• Automation
• Software Development
• Analytical Thinking
• Project Delivery
• Analytical Skills
• Research
• Computing Platforms
• Technical Support
• Teaching
• Microsoft Azure
• Management
• Communication
• Computer Science
• Information Technology
• Critical Thinking
• Custom Software
• Linux
• System Administration
• Operating Systems
• Web Development
• Hyper-V
• Interpersonal Communications
• Lightweight Directory Access Protocols
• Virtual Desktops
• Software Systems
• Troubleshooting (Problem Solving)
• Visual Systems
• Web Services
• Microsoft Intune (Mobile Device Management Software)
• Proxmox

Job areas

• Technology
• Software
• Education
• Customer Service & Support
• Analyst
• Technical Consultant / Analyst
• Systems Analysts
• Computer Occupations, All Other

More jobs from University of Guelph - Experiential Learning