Clerk

Job summary

The Reservations Clerk manages the booking of all activity spaces and playing surfaces for internal and external clients while resolving scheduling conflicts. They are also responsible for processing external revenues, accounts receivable, and providing administrative support to the Facilities Unit.

Job details

Department: Athletics FacilitiesPosition covered by the Collective Agreement with USW Local 4120 If you are a current employee of the University of Guelph you must apply on the internal Career Page in order to be considered as an internal applicant. Career Opportunities (sapsf.com) General Purpose Reporting to the Facility Supervisor, the Reservations Clerk is responsible for booking all activity spaces and playing surfaces in the W.F. Mitchell Athletics Centre, Gryphon Aquatic Centre, Gryphon Fieldhouse, Gryphon Centre (Twin Pad Arena), Alumni Stadium, Gryphon Soccer Complex and Varsity Field (7 outdoor fields), 3 ball diamonds and 4 beach courts affiliated with the Department of Athletics for over 13,000 hours for external clients and 15,000 hours for internal clients. Clients include community members, conference services, student groups, varsity teams and fitness and recreation programming. Duties and Responsibilities The incumbent is responsible for ensuring all internal and external facility booking requests are properly prioritized and booking conflicts are resolved. They must make constant changes and updates to internal bookings based on special events, building closures, maintenance or external bookings that take precedent. Client/customer programs depend greatly on the accuracy of the facility booking procedures and rely heavily on the incumbent’s ability to resolve booking conflicts and provide excellent customer service. The incumbent is responsible for the collection and processing of all external revenues, accounts receivable, internal journal entries and ensuring each rental has appropriate extra fee’s assigned. They will act as a system administrator for the facility and financial software system used (ActiveNet) and are required to make changes to the set-up of the system. The Facility Reservations Clerk provides extensive front-line service with a customer service focus. They are responsible for the day-to-day operations of all the facility booking office and provides administrative support to the Facilities Unit within the Department of Athletics. Requirements A one (1) year Community College diploma. A minimum of one (1) year related experience in reservation booking, cash handling, accounting and customer service. An equivalent combination of education and experience may be considered. Strong organizational skills, customer service abilities and a task-oriented approach. Excellent computer skills, including proficiency in Excel and other Microsoft applications. Familiarity with facility booking software would be considered an asset. Strong communication, listening and conflict resolution skills. The ability to work independently and effectively to meet established deadlines. The successful candidate must value diversity of experiences and perspectives and will play a significant role in supporting and enhancing Athletic and Recreation’s Safe Sport, Indigenization, Equity, Diversity, Inclusion and community building efforts, actions and initiatives. Employee Type: Regular Position Number: 10042050 Classification: USW, Local 4120 Salary: Band 3 USW Local 4120 Wage Grid At the University of Guelph, fostering a culture of inclusion is an institutional imperative. The University invites and encourages applications from all qualified individuals, including from groups that are traditionally underrepresented in employment, who may contribute to further diversification of our Institution. Posting Date: 10/16/2026 Closing Date: 10/23/2026

What you’ll do

The Reservations Clerk manages the booking of all activity spaces and playing surfaces for internal and external clients while resolving scheduling conflicts. They are also responsible for processing external revenues, accounts receivable, and providing administrative support to the Facilities Unit.

Requirements

Candidates must possess a one-year community college diploma and at least one year of related experience in reservation booking, cash handling, and customer service. Proficiency in Microsoft applications and strong organizational and communication skills are required.

Listed skills

• Cash handling · Preferred
• Accounting · Preferred
• Customer service · Preferred
• Conflict Resolution · Preferred
• Microsoft Excel · Preferred
• Administrative Support · Preferred
• Communication Skills · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Reservation booking
• Cash handling
• Accounting
• Customer service
• Conflict resolution
• Microsoft Excel
• ActiveNet
• Administrative support
• Organizational skills
• Communication skills
• Listening skills
• Task-oriented approach
• Financial software management
• Cash Handling
• Administrative Support
• Organizational Skills
• Accounts Receivable
• Customer Service
• Communication
• Computer Literacy
• Conflict Resolution
• Financial Software
• Operations
• Reservations
• Diversification (Investing)
• Conference Services

Job areas

• Sports & Recreation
• Administrative
• Customer Service & Support
• Finance & Accounting
• Education
• Clerk
• Administrative Clerk / Coordinator
• General Office Clerks
• Secretaries and Administrative Assistants, Except Legal, Medical, and Executive

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