Client Services Clerk

Department: Hospital Operations Position covered by the Collective Agreement with USW Local 4120 Temporary full-time from 08/29/2026 to 04/12/2027 If you are a current employee of the University of Guelph you must apply on the internal Career Page in order to be considered as an internal applicant. Career Opportunities (sapsf.com) General Purpose The position is responsible for providing exceptional service to the clients of the Ontario Veterinary College Health Sciences Centre and is an integral part of the OVC HSC veterinary care team. Duties and Responsibilities Providing a warm welcome to clients and visitors via phone, email and at reception areas. Support clinicians, support staff, and students with patient/client admissions, discharges, transfers, and any follow-up inquiries. Answer billing inquiries from clients, referral clinics, Revenue Control, and the general public via phone and in person, maintaining professionalism at all times. Input charges into invoices as required and review and audit invoices to ensure charges are applied correctly. Cross trained to work in multiple client service areas of the Health Sciences Centre which include but are not limited to: Companion Animal Hospital, Large Animal Hospital and Animal Cancer Centre. May be required to work in technical and non-technical areas within the hospital and, the incumbent will be assigned to work in a variety of service areas based on operational requirements. Requirements Successful completion of a one (1) year Veterinary Office Administration or Medical Office Administration program plus one (1) year of related experience, or an equivalent combination of education and experience obtained in a veterinary/medical environment. Working knowledge of medical terminology. Demonstrated computer skills. Experience in handling payments and cash. Excellent interpersonal skills, organizational skills, client service skills, and the ability to work in a hectic environment are required. Must be able to work independently and as part of a team. Flexibility in scheduling availability is required. The incumbent will be required to work a variety of shifts including evenings and weekends. The successful applicant will be required to provide proof of rabies titre demonstrating protective immunity following vaccination. Employee Type: Temporary Position Number: 10914837 Classification: USW, Local 4120 Salary: Band 3 USW Local 4120 Wage Grid At the University of Guelph, fostering a culture of inclusion is an institutional imperative. The University invites and encourages applications from all qualified individuals, including from groups that are traditionally underrepresented in employment, who may contribute to further diversification of our Institution. Posting Date: 08/24/2026 Closing Date: 08/31/2026

The position provides exceptional service to clients at the Ontario Veterinary College Health Sciences Centre by managing reception, patient admissions, and discharges. The incumbent also handles billing inquiries, processes invoices, and supports clinicians and students across various hospital departments.

Candidates must have a one-year Veterinary or Medical Office Administration program certificate and at least one year of related experience. Proficiency in medical terminology, computer skills, and the ability to work flexible shifts including evenings and weekends are required.

• Collective agreement coverage

• Customer servicePreferred
• TeamworkPreferred
• Cash handlingPreferred
• Data entryPreferred

Identified from the job description. Confirm important requirements above.

• Medical terminology
• Customer service
• Billing
• Invoicing
• Data entry
• Interpersonal skills
• Organizational skills
• Cash handling
• Reception
• Teamwork
• Computer skills
• Billing Inquiries
• Large Animal Care
• Office Administration
• Professionalism
• Organizational Skills
• Auditing
• Computer Literacy
• Health Sciences
• Interpersonal Communications
• Medical Terminology
• Operations
• Scheduling
• Patient Discharges
• Diversification (Investing)
• Rabies

• Healthcare
• Administrative
• Customer Service & Support
• Patient Services Clerk
• Customer Service Representative (General)
• Inquiry Clerks
• Customer Service Representatives

Minimum education

Professional degree

Minimum experience

0+ years

Apply by

Sep 1, 2026

Posting language

English

Working hours

40 hours per week