AV and Tech Support Specialist

Date Posted: 08/04/2026Req ID: 48351Faculty/Division: Temerty Faculty of MedicineDepartment: MedITCampus: St. George (Downtown Toronto)Position Number: 00059423Existing Vacancy: Yes Description:About us:Home to over 40 departments and institutes, the University of Toronto's Temerty Faculty of Medicine lies at the heart of the Toronto Academic Health Science Network and is a global leader in ground-breaking research and education, spanning clinical medicine, basic science and the rehabilitation sciences sectors.Your opportunity:MedIT provides information technology support for the Temerty Faculty of Medicine. Our mission is to partner and collaborate with clients, University, and third parties to determine value based, sustainable technology solutions that enable the Faculty to achieve its academic mission.As an AV and Tech Support Specialist, you will play a critical role in assessing and integrating high quality audio-visual solutions and service support to students, faculty, and staff across the Temerty Faculty of Medicine. You will serve as the first point of contact for technical enquiries and solutions, you will be accountable for the technical quality of classes and events, and you will participate in the practical training and support of end-users to ensure efficient and effective use of video conferencing and presentation systems. Drawing upon your strong customer service skills and technological breadth and depth, you will adjust to changing circumstances and adapt to the latest technologies to ensure an optimal learning experience for the Faculty.This role requires significant coordination with tri-campus teams to ensure effective planning, scheduling, and delivery of content across multiple audiovisual (AV) platforms. The position is highly coordinated in nature and demands strong cross-functional collaboration and communication skills.Your responsibilities will include: Serve as the first point of contact for IT and AV support via email, ticketing systems, and walk up assistance for faculty, staff, and students Coordinate with tri campus teams to align stakeholder communication and ensure successful scheduling and execution of AV enabled initiatives Monitor live classes and events to deliver real time troubleshooting, AV setup, issue resolution, and service metric tracking Provide frontline troubleshooting for hardware, software, connectivity, and peripherals across Windows, macOS, iOS, and Android environments Support core university systems including Microsoft 365, email, VPN, printing, shared drives, Zoom and endpoint management (MedIT) Apply established standards when deploying, testing, and validating new or upgraded hardware and software Identify complex issues and escalate appropriately to second and third level support teams Deliver clear, professional user support while contributing to knowledge base documentation, equipment inventory, and routine IT/AV maintenance Essential Qualifications: Bachelor's Degree or acceptable combination of equivalent experience. Minimum three years of experience with both PC-based and dedicated videoconferencing, audio-visual, collaboration, and presentation technologies. Demonstrated experience supporting existing IP videoconferencing and digital media streaming technologies, as well as web-based collaboration and conference technologies. In-depth and demonstrated knowledge with AV technology and ability to keep abreast of developments in AV technology, with a strong emphasis on user experience. Experience conducting needs assessments and evaluating new technologies for recommendation. Proficiency with industry-standard AV technologies, including video conferencing and web streaming products, gatekeepers, gateways, MCUs, firewall traversal tools, networking and standard communication protocols (like H.323, SIP, and H.264protocols). Comprehensive knowledge of integration AV control systems and Ethernet networking, TCP/IP controls. Strong knowledge of Windows and Mac operating systems. Proficiency in MS Office 365, media formats (MPG, QuickTime, PNG, JPG, AIFF), digital media recording and editing tools (Camtasia, Adobe Premiere, and Final Cut), and learning management systems. Excellent interpersonal and communication (oral and written) skills. Superior organizational and analytical/diagnostic skills. Must be self-motivated, results oriented, a quick learner with a strong customer service focus and impeccable attention to detail. Works effectively both independently and as part of a team. Assets (Nonessential): Technical certifications, including Certified Technology Specialist (CTS), Extron AV, or Crestron. To be successful in this role you will be: Communicator Organized Perceptive Proactive Please Note: This position will be located at 500 University Ave. Closing Date: 08/12/2026, 11:59PM ETEmployee Group: USW Appointment Type: Budget - Continuing Schedule: Full-TimePay Scale Group & Hiring Zone: USW Pay Band 10 -- $72,119. with an annual step progression to a maximum of $92,226. Pay scale and job class assignment is subject to determination pursuant to the Job Evaluation/Pay Equity Maintenance Protocol. Job Category: Information Technology (IT)Recruiter: Sharon Hung Lived Experience StatementCandidates who are members of Indigenous, Black, racialized and 2SLGBTQ+ communities, persons with disabilities, and other equity deserving groups are encouraged to apply, and their lived experience shall be taken into consideration as applicable to the posted position. Job descriptions are available upon request for internal applicants.

The specialist will provide frontline technical support for audio-visual systems, classes, and events while coordinating with tri-campus teams. They are responsible for troubleshooting hardware and software issues and ensuring the effective delivery of digital content.

Candidates must hold a bachelor's degree or equivalent experience and possess at least three years of experience with AV and videoconferencing technologies. Proficiency in networking, operating systems, and media editing tools is required.

• Customer servicePreferred
• CommunicationPreferred

Identified from the job description. Confirm important requirements above.

• Audio-visual support
• Technical troubleshooting
• Video conferencing
• Customer service
• Hardware maintenance
• Software support
• Networking
• TCP/IP
• Microsoft 365
• Zoom
• Digital media streaming
• Adobe Premiere
• Camtasia
• Final Cut
• Communication
• Analytical skills
• Crestron (A/V Systems)
• Cross-Functional Collaboration
• Audio-Visual Technology
• Stakeholder Communications
• Zoom (Video Conferencing Tool)
• Endpoint Management
• Planning
• Self-Motivation
• Needs Assessment
• Quick Learning
• Research
• Adobe Premiere Pro
• Android (Operating System)
• Apple IOS
• Mac OS
• Editing
• Camtasia Studio
• AVIXA Certified Technology Specialist
• Customer Service
• Clinical Medicine
• Communications Protocols
• Information Technology
• Control Systems
• Learning Management Systems
• Operating Systems
• Drawing
• Firewall
• H.323 Protocol
• Health Sciences
• Virtual Private Networks (VPN)
• Job Evaluation
• Session Initiation Protocols
• Rehabilitation
• Personal Computers

• Technology
• Customer Service & Support
• Education
• Administrative
• Technical Support Specialist
• Technical Support Engineer / Analyst
• Information and Communications Technology User Support Technicians
• Computer User Support Specialists

Minimum education

Bachelor’s degree

Minimum experience

2+ years

Apply by

Aug 13, 2026

Posting language

English

Working hours

40 hours per week