Library Circulation Assistant II

Job summary

Assist library users at multiple service points with access to materials, resources, and services, while coordinating daily Access Services and Resource Sharing workflows. Support staff operations, guide workflow, troubleshoot issues, and escalate matters to a supervisor when needed.

Job details

UVic is committed to upholding the values of equity, diversity, and inclusion in our living, learning and work environments. In pursuit of our values, we seek members who will work respectfully and constructively with differences and across levels of power. We actively encourage applications from members of equity deserving groups. Access Services and Resource Sharing is part of the University of Victoria Libraries and consists of: Circulation Services, Music & Media, the Technical Support Unit, Stack Maintenance, Distance Learning & Research, and ReQuest for Faculty. The Libraries are made up of approximately 150 employees including Faculty Librarians, professional and CUPE staff, and student assistants. The UVic Libraries support the teaching, research, and learning needs of our campus and the broader communities. Reporting to an assigned Access Services Supervisor, the Library Circulation Assistant II supports UVic Libraries' values and goals by assisting library users at multiple services points across UVic Libraries, directing workflow, and acting as a resource for staff in coordinating and accomplishing daily operations for Access Services and Resource Sharing. This role acts as a resource for a diverse staff team dedicated to service excellence, and as a main point of contact in assisting all library users with access to materials, resources and services. In addition, the Library Circulation Assistant II provides operational support for library staff and helps problem-solve or trouble-shoot issues before escalating to a supervisor. In completing their duties, the Library Circulation Assistant II works with a variety of specialized equipment, software, databases and citation systems, and performs other duties of similar scope and complexity. This position requires lifting, bending, reaching, pushing and carrying weights over 10 kgs (22 lbs.). This position may be required to work varied day, evening and weekend shifts. Experience Minimum of two (2) years of recent experience in a similar position, preferably in a post-secondary or institutional environment or an equivalent combination of education, training and experience may be considered. Related Experience Should Include Public/customer service experience in business, administration, education or other high-volume setting Experience with training or supporting co-workers Knowledge/Skills/Abilities Demonstrated commitment to valuing diversity and contributing to an inclusive and respectful working and learning environment Demonstrated ability to work in a respectful manner in a team environment with people from a broad variety of cultural backgrounds and contribute to an inclusive working and learning environment Excellent organizational skills including attention to detail, time management, and ability to multi-task in a fast-paced environment Knowledge of library bibliographic records and familiarity with searching different libraries' catalogues to locate materials, assess holdings, and identify lending policies is an asset Proficiency with computer applications (MS Office suite, web tools, Excel, databases) Demonstrated experience in providing excellent public/customer service Strong written and verbal interpersonal and communication skills Ability to organize and complete work assignments accurately and on-time while balancing competing demands Ability to provide performance feedback to supervisors as required Ability to work effectively independently or within a team Ability to provide support in guiding the workflow of others as appropriate Ability to exercise reasoning, judgment and creativity to solve problems in a variety of contexts Ability to instruct staff and library users with diverse learning needs and learning styles Demonstrated flexibility in a responsive work environment that allows for changes in priorities Ability to conduct basic research as directed Specialized Knowledge/Education High school graduation or equivalent Some post-secondary education preferred

What you’ll do

Assist library users at multiple service points with access to materials, resources, and services, while coordinating daily Access Services and Resource Sharing workflows. Support staff operations, guide workflow, troubleshoot issues, and escalate matters to a supervisor when needed.

Requirements

Requires at least two years of recent experience in a similar role, including public or customer service experience and experience training or supporting coworkers; equivalent education, training, and experience may be considered. High school graduation or equivalent is required, some post-secondary education is preferred, and candidates should demonstrate strong organizational, communication, teamwork, and problem-solving abilities.

Listed skills

• Customer service · Preferred
• Teamwork · Preferred
• Organization · Preferred
• Attention to detail · Preferred
• Time management · Preferred
• Multitasking · Preferred
• Communication · Preferred
• Problem solving · Preferred
• Microsoft Office · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Customer Service
• Teamwork
• Workflow Coordination
• Staff Training and Support
• Organization
• Attention to Detail
• Time Management
• Multitasking
• Communication
• Problem-Solving
• Judgment
• Flexibility
• Library Catalog Searching
• Bibliographic Records
• Microsoft Office
• Database Use

Job areas

• Customer Service & Support
• Education
• Administrative

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