Manager, Commuter Services

Job summary

Manages the delivery of front office commuter services, including parking products, bus passes, and citation resolution. Oversees the enforcement of University Traffic and Parking Regulations and handles day-to-day financial administration for the department.

Job details

Mandate Reporting to the Senior Manager, Commuter & Administrative Services, the Manager, Commuter Services, is responsible for managing the delivery of front office services, including sales of parking products, employee bus passes, citation resolution, lost and found, lockers, special event parking and motor pool. The MCS is responsible for the delivery and enforcement of the University’s Traffic and Parking Regulations though front office services including an advisory relationship with Parking Compliance Officers and Security Officers regarding parking enforcement. Objectives Responsible for the day-to-day financial administration of the department Oversees employees in the delivery of services and processes that are often sensitive or emotional Provides staff with effective support for inquiries received from clients in person, email or over the phone Responsible for escalated issues and the citation appeal process As needed, participates in an on-call capacity due to the 24/7/365 nature of the operation. This may include being reachable by telephone or in some instances, attending campus to resolve an issue. Education Post-secondary degree in a related field and 3 years’ experience or a combination of education and experience. This experience must include: Financial administration, including working knowledge of budget procedures, financial reconciliation Office administration, including development and implementation of procedures Supervision of staff Knowledge, Skills, And Abilities Include Excellent analytical, critical thinking and problem-solving skills Superior communication skills Ability to build and maintain productive working relationships with all partners Ability to work independently and collaboratively in a team environment Proven track record achieving project goals on time and producing deliverables of a high quality Ability to work effectively with a diverse population and with all levels of university personnel Demonstrated administrative and organizational skills Demonstrated leadership, supervisory skills and the ability to inspire a team Ability to interpret and apply Collective Agreement clauses applying to supervised staff Accuracy and strong attention to detail Flexibility to adapt to changing priorities while meeting strict deadlines Ability to exercise tact, diplomacy and sound judgment Able to make decisions independently based on experience Work experience gained in a post-secondary environment is considered an asset Experience in parking operations or administration is considered an asset Must have the ability to maintain a Security Officer level security clearance Must have the ability to obtain a Vulnerable Sector Criminal Record Check An equivalent combination of education and experience may be considered.

What you’ll do

Manages the delivery of front office commuter services, including parking products, bus passes, and citation resolution. Oversees the enforcement of University Traffic and Parking Regulations and handles day-to-day financial administration for the department.

Requirements

Requires a post-secondary degree and 3 years of experience in financial administration, office management, and staff supervision. Candidates must be able to obtain a security clearance and a Vulnerable Sector Criminal Record Check.

Listed skills

• Financial Reconciliation · Preferred
• Problem solving · Preferred
• Leadership · Preferred
• Decision Making · Preferred
• Communication · Preferred
• Office Administration · Preferred
• Critical Thinking · Preferred
• Project management · Preferred
• Conflict Resolution · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Financial Administration
• Office Administration
• Staff Supervision
• Budget Procedures
• Financial Reconciliation
• Analytical Thinking
• Problem Solving
• Communication
• Project Management
• Leadership
• Conflict Resolution
• Tact and Diplomacy
• Organizational Skills
• Critical Thinking
• Decision Making
• Parking Operations

Job areas

• Management & Leadership
• Transportation
• Administrative
• Education
• Security & Safety