Timber-Tech Group of Companies - Account Manager

Job summary

The Account Manager is responsible for driving revenue growth by developing relationships with residential, commercial, and agricultural builders. They will manage the full sales cycle, influence project specifications, and act as a technical resource for the company's portfolio of engineered wood products.

Job details

The Account Manager is responsible for driving revenue growth by developing and managing relationships with residential builders, commercial, agricultural customers, engineering firms and architects. This role focuses on generating new business, strengthening existing accounts, and influencing project specifications early in the design stage to position the company as the preferred supplier partner. The ideal candidate blends technical understanding with strong customer and internal relationship management and proactive sales execution, operating as the face of the company in the field. Salary Range: $90k - $110k with up to a 20% upside Location: On site in Calgary with remote work for average 1 day per week Key Responsibilities Business Development & Sales Growth: Identify, target, and secure new residential, commercial and agricultural construction projects Develop and execute a sales plan aligned with company growth targets Actively prospect new builders, commercial, farm operations, and project stakeholders Track and manage opportunities through all stages of the sales cycle within CRM system(Acumatica) Actively manage all outstanding quotes to drive conversion Product & Solutions Positioning: Serve as a knowledgeable resource on the full Timber-Tech Group of Companies portfolio including: Timber-Tech Truss, Timber-Tech Brydon Stairs, and Timber-Tech Building Solutions across the Home Building, Commercial, and Agricultural markets it serves throughout Western Canada Clearly communicate the technical and commercial advantages of engineered wood products (floor trusses, roof trusses, LVL, and I-joists) versus traditional dimension lumber. Position prefabricated floor cassettes and prebuilt wall systems as solutions that enable faster, more efficient on-site assembly for builders Identify and pursue cross-selling opportunities across the Group’s three divisions to grow overall account value Reinforce the Timber Tech Group of Companies Guiding Principles in all customer-facing activities and communications Relationship Management: Build and maintain strong relationships with: Residential builders (custom, production, and small-volume) Agricultural customers (farm owners, contractors, project managers) Framers and framing crews Architects, designers, and engineers Position yourself as a trusted advisor and partner, not just a supplier Conduct regular site visits and customer check-ins Maintain high customer retention through responsiveness and value delivery Influence-Based Selling: Engage framers and architects early to influence design and supplier selection Educate influencers on product advantages, service capabilities, and design efficiencies Identify upcoming projects through industry relationships before they formally hit the market Leverage relationships to create pull-through demand with builders and agriculture customers Project Coordination & Communication: Collaborate with inside sales and design teams to ensure accurate and timely turnaround on customer quotes Communicate project requirements clearly between customers and internal teams Monitor project progress from initial inquiry through delivery to ensure they are aligned to customer and internal expectations Proactively manage expectations on timelines, changes, and potential issues with customers Estimating & Technical Sales Support: Gather detailed project information to support accurate quoting Review estimates with customers and explain scope, pricing, and value Support design discussions where needed (non-engineering level) Ensure alignment between customer expectations and delivered product Market Intelligence: Stay informed on: Local construction activity and housing trends Competitor offerings and pricing strategies Builder and agricultural market needs Provide feedback to leadership on opportunities, risks, and customer insights Administrative & CRM Management: Maintain accurate records of all customer interactions, opportunities, and pipeline activity Provide regular sales forecasts and reporting Track follow-ups, quotes, and conversion rates Qualifications & Experience: Required: 5+ years of outside sales experience (construction, building materials, or related industry preferred) Proven track record of meeting or exceeding sales targets Strong relationship-building and communication skills with both internal and external contacts Valid driver’s license and willingness to travel as required Preferred: Experienced in truss manufacturing, lumber, and structural building components Understanding of residential construction and/or agricultural building practices Familiarity with blueprints, building plans, and construction processes Experience using CRM systems including Acumatica Key Competencies: Relationship Builder: Develops trust quickly with multiple stakeholder groups Proactive Hunter: Actively seeks out new opportunities rather than waiting for inbound Influencer: Able to shape decisions through indirect relationships (framers, architects) Organized Executor: Manages multiple projects and timelines effectively Commercially Minded: Understands pricing, margins, and value-based selling Team-Oriented: Works seamlessly with internal teams to deliver results Product & Solutions Knowledge: Fluent in the Timber-Tech Group of Companies’ full portfolio including trusses, stairs, engineered wood products, and prefabricated building solutions. Skilled at positioning knowledge to solve customer needs

What you’ll do

The Account Manager is responsible for driving revenue growth by developing relationships with residential, commercial, and agricultural builders. They will manage the full sales cycle, influence project specifications, and act as a technical resource for the company's portfolio of engineered wood products.

Requirements

Candidates must have 5+ years of outside sales experience, preferably in construction or building materials. A valid driver's license and strong relationship-building skills are required, with experience in CRM systems like Acumatica considered an asset.

Listed skills

• Business development · Preferred
• Sales Growth · Preferred
• Account Management · Preferred
• CRM Management · Preferred
• Project Coordination · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Business Development
• Sales Growth
• Relationship Management
• Account Management
• Construction Sales
• Technical Sales
• CRM Management
• Acumatica
• Project Coordination
• Estimating
• Strategic Planning
• Market Intelligence
• Influencer Marketing
• Engineered Wood Products
• Customer Retention
• Sales Forecasting
• Inside Sales
• Outside Sales
• Supplier Identification And Selection
• Residential Construction
• Influencing Skills
• Cross-Selling
• Sales Prospecting
• Expectation Management
• Valid Driver's License
• Agriculture
• Customer Relationship Management
• Construction
• Management
• Communication
• Sales
• Selling Techniques
• Leadership
• Lumber
• Laminated Veneer Lumber (LVL)
• Project Management
• Operations
• Pricing Strategies
• Project Stakeholders
• Relationship Building
• Team Oriented
• Revenue Growth

Job areas

• Sales
• Construction
• Manufacturing
• Agriculture
• Management & Leadership
• Group Account Manager
• Technical Account Manager
• Retail and Wholesale Trade Managers
• Sales Representatives, Wholesale and Manufacturing, Except Technical and Scientific Products

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