Market Coordinator For Canada#26-25832

Job summary

Provide high-value, end-to-end support to Hosts by researching and resolving issues, managing escalations, and responding promptly to inquiries. Coordinate with internal teams and support Market Managers through listing-quality improvements, event support, and recommendations that enhance Host satisfaction and operational efficiency.

Job details

Duration: 5 Months Position Overview The Market Coordinator plays a pivotal role in supporting client’s Field Team by managing high value Host-related inquiries and escalations. Acting as a critical liaison between Hosts and internal teams, the Market Coordinator ensures timely resolution of issues while delivering exceptional service. You support the Market Management Field Teams by sharing your ideas and recommendations and by building good relationships with those you work with, both inside and outside of your team. Key Responsibilities Serve as an additional Host-facing support for the Market Management Team. Master and maintain knowledge of company policies and procedures inside and out, being an expert in Community Support and brand risk topics Provide end-to-end resolution and communication to Hosts while maintaining professionalism and clarity Conduct in-depth research to address and resolve Host issues Triage and assign escalations tickets and and provide recommendations for efficient resolution Respond promptly and accurately to Host inquiries via email, maintaining a high level of service in a dynamic environment Work to proactively improve the listing quality of the hosts in your region as we drive to increase the percentage of 5-star bookings in your markets Support In-Market events for your territory, when required Effective communication in the context of stakeholders management Proven track record of meeting or exceeding SLA response times Required Skills and Qualifications 4+ years as a Customer Support Representative or Account Management Proven expertise in handling high value and time sensitive customer service inquiries with strong active listening and problem-solving skills. Exceptional written and verbal communication abilities. Ability to manage multiple priorities and execute tasks efficiently in a fast-paced environment. Proven ability to analyze and assess challenges with a track record of solving complex issues Skilled at de-escalating conflicts and achieving resolutions, even when outcomes may not meet Host expectations. Strong analytical skills that will enable you to support your peers, Lead and Market Managers Proficiency in tools like Salesforce, and G-Suite, and Jira (preferred) Bilingual in English and French is preferred Preferred Attributes Previous experience in hospitality, customer service, or a related field. Strong attention to detail and organizational skills. Role Goals The ultimate aim of the Market Coordinator role is to streamline processes, enhance Host satisfaction, and allow Market Managers to dedicate more time to strategic revenue-focused initiatives. This role provides a balance of independent problem-solving and collaborative teamwork, making it integral to client’s mission of creating an efficient, supportive, and proactive hosting environment. About US Tech Solutions: US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visit www.ustechsolutions.com. US Tech Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. AI Statement: By applying, you acknowledge that AI-assisted tools may be used during hiring. IND01

What you’ll do

Provide high-value, end-to-end support to Hosts by researching and resolving issues, managing escalations, and responding promptly to inquiries. Coordinate with internal teams and support Market Managers through listing-quality improvements, event support, and recommendations that enhance Host satisfaction and operational efficiency.

Requirements

Requires at least four years of customer support or account management experience, with demonstrated success handling complex, time-sensitive inquiries and meeting service-level targets. Candidates should have strong communication, analytical, organizational, and de-escalation skills; familiarity with Salesforce, Google Workspace, and Jira is preferred, as is English-French bilingualism.

Listed skills

• Customer support · Preferred
• Account Management · Preferred
• Problem solving · Preferred
• written communication · Preferred
• Stakeholder Management · Preferred
• Prioritization · Preferred
• Salesforce · Preferred
• Google Workspace · Preferred
• Jira · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Customer Support
• Account Management
• Host Issue Resolution
• Escalation Management
• Active Listening
• Problem-Solving
• Written Communication
• Verbal Communication
• Stakeholder Management
• Conflict De-Escalation
• Analytical Skills
• Prioritization
• Listing Quality Improvement
• Salesforce
• Google Workspace
• Jira

Job areas

• Customer Service & Support
• Management & Leadership
• Hospitality
• Administrative

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