Supervisor, Groups (6 month contract)

Job summary

The supervisor will lead the Groups department by overseeing staff performance, training, and coaching to ensure productivity and high customer service standards. They are responsible for building stakeholder relationships, resolving client issues, and implementing processes to drive continuous improvement.

Job details

WHO WE ARE At Air Canada Vacations, we’re in the business of making dreams travel. That’s why we offer vacation packages, tours, cruises and more tailored to everyone’s individual needs. We like to say we have a vacation for every traveller because we do! If you're someone who's passionate about exploring the world and sharing that enthusiasm with our customers, we'd love to welcome you to our team. For over 50 years, Air Canada Vacations has been making travel easy, so come and join us in helping fellow Canadians create unforgettable memories wherever they go. Don’t miss this opportunity! Submit your application by August 28, 2026 to be considered for this exciting opportunity. JOB TITLE : Supervisor, Groups POSITION STATUS : Temporary 6 months DEPARTMENT : Groups LOCATION : Montreal Leading the Groups department and ensure productivity and customer service standards are met. WHAT YOU'LL BE DOING • Responsible for the supervision of staff including training, coaching, performance evaluations, discipline, and hiring. • Ensure effective and consistent communication throughout the team, encourage feedback. • Provide guidance and assistance to the team. • Demonstrate influential, people-oriented leadership & support. • Build and maintain effective internal and external stakeholder relationships. • Handle any client situation to accurately resolve issues in a timely fashion • Ensure a high level of customer service and professionalism is provided and always maintained through on-going monitoring and coaching. • Contribute to continuous improvement initiatives. • Instill best practices, processes and systems to drive continuous improvement. • Assist the training department in ensuring that the staff has the proper tools to perform their duties and identify and recommend areas where training may be required. • Oversee the activities of the departments in relation to priorities and problem resolutions. • Approach problem-solving with a solutions oriented, can do mind set. • May perform other tasks as assigned by immediate supervisor. WHAT YOU BRING TO THE TEAM • University or College diploma in Tourism, Communications and/or personnel Management • Minimum of three (3) years of experience in the industry • Excellent communication and organizational skills • Demonstrates good judgment, initiative and flexibility • Ability to work under pressure, Strong team player • Knowledge of Group processes is mandatory • Ability to resolve problems quickly and efficiently • Computer literacy in (Word, Excel) • Must be available to work flexible hours including evenings and weekends • Knowledge of activities performed by other departments, their policies and Procedures, is an asset • Knowledge of Air Canada Vacation reservation system is an asset • Fluent in English and French WHY WORK WITH US? Our team loves to travel, and we have one of the most generous employee travel programs in the industry. You’ll be eligible for travel privileges for yourself and other eligible persons once you’ve completed 6 months of service Hybrid work model: Corporate Mandate of 4 days in office (Tuesday, Wednesday, Thursday + 4th day of your choice) and 1 day from home We value your wellbeing and offer a wide variety of benefit plans, including health and dental, for you and your family We offer training and development tools to help unlock your full potential Please note that these benefits apply to permanent, full-time employees. Visit our Careers page for a full list of benefits. OUR COMMITMENT TO DIVERSITY, EQUITY, AND INCLUSION Air Canada Vacations is committed to ensuring a Diverse, Equitable, and Inclusive Workplace, fundamental to its core values. We celebrate the uniqueness of every individual, listen to every voice, and instill a sense of belonging in our people that allows each team member’s authentic self to truly shine. We encourage individuals of all backgrounds to apply as we strive to create a diverse team that mirrors the diversity of the customers and communities we serve as an equal opportunity employer. Should you require any accommodation, please inform us and we will work with you to meet your accessibility needs. For any accessibility-related assistance, requests for information in accessible alternative formats or to report any accessibility problems, please share in your application. Linguistic Requirements When qualifications are equal, preference will be given to bilingual candidates. The position involves daily interactions with partners, clients, and colleagues located outside of Quebec.

What you’ll do

The supervisor will lead the Groups department by overseeing staff performance, training, and coaching to ensure productivity and high customer service standards. They are responsible for building stakeholder relationships, resolving client issues, and implementing processes to drive continuous improvement.

Requirements

Candidates must possess a university or college diploma in Tourism, Communications, or Personnel Management along with at least three years of industry experience. Proficiency in English and French is required, as well as strong organizational skills and knowledge of group processes.

Benefits

• Travel privileges • Health insurance • Dental insurance • Training and development tools

Listed skills

• Customer service · Preferred
• Problem solving · Preferred
• Training · Preferred
• Leadership · Preferred
• Microsoft Excel · Preferred
• Communication · Preferred
• Coaching · Preferred
• Microsoft Word · Preferred
• Supervision · Preferred
• Conflict Resolution · Preferred
• Stakeholder Management · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Supervision
• Coaching
• Performance management
• Communication
• Leadership
• Stakeholder management
• Customer service
• Problem-solving
• Training
• Group processes
• Microsoft Word
• Microsoft Excel
• Organizational skills
• Conflict resolution
• People Oriented
• Workplace Inclusivity
• Stakeholder Communications
• Professionalism
• Organizational Skills
• Solution-Oriented
• Bilingual (French/English)
• Multilingualism
• Management
• Customer Service
• Computer Literacy
• Continuous Improvement Process
• Training And Development
• Group Dynamics
• Problem Solving
• Performance Review
• Enthusiasm

Job areas

• Management & Leadership
• Customer Service & Support
• Hospitality
• Administrative
• Group Supervisor
• Customer Service Supervisor
• Sales and Marketing Managers
• First-Line Supervisors of Office and Administrative Support Workers