Analyst II, IT

Job summary

The Analyst II is responsible for the operation, maintenance, and continuous improvement of hosting, storage, backup, and cloud infrastructure. They will also manage vendor relationships, support infrastructure security, and act as a technical escalation point for service disruptions.

Job details

Ready to build a rewarding career in an industry that is growing? Who We Are We are a global mining company dedicated to safely delivering nickel, copper, cobalt, and platinum group metals essential for the world’s energy transition. Our mission is to improve lives and shape a better future together. From utensils to cellphones to satellites, our operations simplify daily life and enhance connectivity. Our metals are integral to life-saving medical equipment and the electric vehicles driving the fight against climate change – our work truly matters. Join our diverse team of 15,000 talented individuals committed to transforming critical minerals into prosperity and sustainable development in countries like Canada, Brazil, Indonesia, the United Kingdom, and Japan. We invite you to use your skills with us and contribute to something meaningful and enduring. The Opportunity We are currently seeking an Analyst II, IT Infrastructure Operations to join our IT Infrastructure Operations team in Sudbury, Ontario. Reporting to the Supervisor/Manager, IT Infrastructure Operations, the Analyst II is responsible for the operation, maintenance, deployment, and continuous improvement of hosting environments, storage platforms, backup solutions, and cloud infrastructure supporting Vale Base Metals' Canadian and selected international operations. The successful candidate will combine hands-on technical expertise with operational support, project delivery, and vendor engagement to ensure secure, reliable, and cost-effective infrastructure services that enable operational excellence across our organization. Key Responsibilities Infrastructure Operations Support and maintain enterprise hosting, storage, backup, and cloud infrastructure environments. Ensure infrastructure services meet business requirements, service levels, and corporate technology standards. Participate in infrastructure deployments, upgrades, migrations, and modernization initiatives. Maintain accurate infrastructure asset inventory, configuration records, and lifecycle management processes. Develop and maintain technical documentation, operational procedures, and recovery documentation. Service Delivery & Performance Monitor infrastructure performance, availability, reliability, and capacity to identify improvement opportunities. Support and continuously improve backup, recovery, and disaster recovery capabilities, including validation and testing activities. Generate operational reports and contribute to service performance metrics and KPI dashboards. Participate in incident, problem, change, and release management activities following ITIL best practices. Act as a technical escalation point for infrastructure-related incidents and service disruptions. Provide after-hours and on-call support as required. Cybersecurity, Risk & Compliance Support infrastructure security initiatives, vulnerability remediation, patching activities, and access management controls. Ensure adherence to Technology and Security policies, standards, and procedures. Manage risks related to cyber vulnerabilities, audits, compliance requirements, and data protection. Identify and implement opportunities for risk reduction, service improvement, and operational efficiency. Vendor & Stakeholder Management Collaborate with business stakeholders, technology teams, vendors, and service providers to ensure stable and effective infrastructure services. Support service provider management, contract administration, and service performance reviews. Participate in project planning, solution validation, operational readiness assessments, and transition-to-support activities. Work cross-functionally with End User Services, Network, Telecommunications, Operational Technology (OT), and Cybersecurity teams. About You Experience Minimum 5 years of experience supporting enterprise IT infrastructure environments. Experience managing hosting, storage, backup, and cloud infrastructure technologies. Experience supporting mid-sized infrastructure projects, operational improvements, and service transitions. Proven ability to analyze and resolve complex infrastructure incidents and technical challenges. Experience working with third-party vendors, managed service providers, and cross-functional technology teams. Education College Diploma or Bachelor's Degree in Computer Science, Information Technology, or a related discipline. Skills & Competencies Strong knowledge of enterprise hosting, virtualization, storage, backup, and cloud environments. Experience with virtualization platforms such as VMware and Hyper-V. Knowledge of cloud platforms such as Microsoft Azure, AWS, and/or Google Cloud. Understanding of cybersecurity principles, vulnerability management, and infrastructure compliance requirements. Familiarity with ITIL service management processes, including Incident, Problem, and Change Management. Strong analytical, troubleshooting, and problem-solving skills. Excellent communication and stakeholder management capabilities. Multilingual capabilities (Portuguese and/or French) considered an asset Preferred Qualifications ITIL Certification. Experience with Azure, Veeam, NetApp, or similar enterprise infrastructure technologies. Experience supporting mining, industrial, manufacturing, or operational technology environments. Knowledge of disaster recovery planning, automation, and infrastructure monitoring solutions. What We Offer You Competitive compensation including a variable annual incentive plan Participation in a competitive Defined Contribution Pension package Comprehensive benefits package (company paid core coverage, health and dental coverage, flex accounts, disability plans, and optional insurances) Leave for all of life’s reasons (vacation, personal, sick, parental) Work culture dedicated to safety, diversity & inclusion, and career growth Employee Family Assistance Program Virtual Healthcare online Online training and career development opportunities Why Sudbury Greater Sudbury is a vibrant city in northeastern Ontario, renowned for its rich mining history and significant role in Canada's mineral production. The city sits atop one of the world's largest and oldest meteorite impact sites, the Sudbury Basin, which is exceptionally rich in nickel, copper, and other critical minerals that are required for modern technologies such as AI and defence. The mining sector is a cornerstone of Sudbury's economy, driving both employment and economic growth, and Vale Base Metals plays a pivotal role in this regard. Our commitment to the community is as deep as our mines. Include to Transform At Vale Base Metals, we are committed to ensuring an inclusive work environment where people feel comfortable to be themselves. Vale encourages everyone to express their ideas and opinions and values the plurality of individual profiles. We want our people to feel that all. We want our people to feel that all voices are heard, all cultures respected and that a variety of perspectives are not only welcome – they are critical to our success. We treat each other fairly and with dignity regardless of race, gender, nationality, ethnic origin, religion, age, sexual orientation, or any other personal consideration that makes us different. Vale is an equal opportunity employer seeking to increase diversity across our operations and improve equal opportunity at Vale and in the mining industry. Accommodation is available throughout our recruitment process for applicants with disabilities. Vale uses artificial intelligence to screen, assess, and/or select applicants for this position. Pay Grade: F5T Minimum Starting Salary: CAD $89,000 Apply by: Friday, Oct 09, 2026 #ValeBaseMetals

What you’ll do

The Analyst II is responsible for the operation, maintenance, and continuous improvement of hosting, storage, backup, and cloud infrastructure. They will also manage vendor relationships, support infrastructure security, and act as a technical escalation point for service disruptions.

Requirements

Candidates must have at least 5 years of experience in enterprise IT infrastructure and hold a College Diploma or Bachelor's Degree in a related field. Proficiency in virtualization, cloud platforms, and ITIL service management processes is required.

Benefits

• Defined Contribution Pension package
• Health coverage
• Dental coverage
• Flex accounts
• Disability plans
• Optional insurances
• Vacation leave
• Personal leave
• Sick leave
• Parental leave
• Employee Family Assistance Program
• Virtual Healthcare
• Online training
• Career development opportunities

Listed skills

• Microsoft Azure · Preferred
• Change Management · Preferred
• Incident Management · Preferred
• VMware · Preferred
• Amazon Web Services · Preferred
• Google Cloud · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• IT Infrastructure Operations
• Hosting environments
• Storage platforms
• Backup solutions
• Cloud infrastructure
• VMware
• Hyper-V
• Microsoft Azure
• AWS
• Google Cloud
• Cybersecurity
• Vulnerability management
• ITIL
• Incident management
• Problem management
• Change management
• Service Improvement
• Compliance Auditing
• Business Metrics
• Backup and Recovery System
• Operational Efficiency
• Workplace Inclusivity
• Portuguese Language
• Virtual Health
• Energy System Transition
• Google Cloud Platform (GCP)
• Operation Maintenance
• IT Infrastructure
• Cyber Risk
• Project Delivery
• Infrastructure Security
• Artificial Intelligence
• Amazon Web Services
• Automation
• Telecommunications
• Multilingualism
• Dashboard
• Management
• Business Requirements
• Change Management
• Cloud Infrastructure
• Communication
• Computer Science
• Information Technology
• Continuous Improvement Process
• Cyber Security
• Information Privacy
• Project Planning
• Disaster Recovery
• Disaster Recovery Plan

Job areas

• Technology
• Engineering
• Energy
• Manufacturing
• Security & Safety
• IT Analyst
• Technical Consultant / Analyst
• Systems Analysts
• Computer Systems Analysts

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