Senior Analyst, IT Cloud & Infrastructure

Job summary

The Senior Analyst will support the operation, governance, and reliability of global cloud and infrastructure platforms while collaborating with internal teams and managed service providers. They are responsible for managing incidents, problems, and changes, as well as ensuring operational readiness and continuous improvement of infrastructure services.

Job details

Ready to build a rewarding career in an industry that is growing? Who We Are We are a global mining company dedicated to safely delivering nickel, copper, cobalt, and platinum group metals essential for the world’s energy transition. Our mission is to improve lives and shape a better future together. From utensils to cellphones to satellites, our operations simplify daily life and enhance connectivity. Our metals are integral to life-saving medical equipment and the electric vehicles driving the fight against climate change – our work truly matters. Join our diverse team of 15,000 talented individuals committed to transforming critical minerals into prosperity and sustainable development in countries like Canada, Brazil, Indonesia, the United Kingdom, and Japan. We invite you to use your skills with us and contribute to something meaningful and enduring. The Opportunity We are seeking a Senior Analyst, IT Cloud & Infrastructure to join our IT Operations & Projects team in Toronto, Ontario. This is a permanent position that will support the operation, governance, reliability, security, and continuous improvement of Vale Base Metals' cloud and infrastructure platforms. Reporting to the Manager, Network & Hosting Management, you will play a critical role in supporting the reliability, security, governance, and continuous improvement of our global cloud and infrastructure services. You will partner with stakeholders across Cybersecurity, IT Operations, Applications, Project Delivery, Service Management, and Managed Service Providers (MSPs) to strengthen operational excellence, enhance resiliency, support cloud governance initiatives, and ensure technology services remain secure, stable, recoverable, and aligned with business objectives across our global organization In this role, you will: Cloud & Infrastructure Operations Support enterprise cloud, hosting, virtualization, storage, backup, and recovery services. Validate that infrastructure services are delivered against agreed service levels, operational procedures, and security requirements. Act as an escalation point for complex operational issues across hosting and cloud platforms. Support the availability, stability, resilience, and supportability of infrastructure services. Cloud Governance & Service Improvement Support day-to-day cloud operations, governance, monitoring, and service ownership activities. Identify opportunities to optimize cloud consumption, automation, performance, resiliency, and cost efficiency. Reinforce governance practices, operational controls, standards adherence, and service accountability. Contribute to continuous improvement initiatives across cloud and infrastructure platforms. Incident, Problem & Change Management Support complex incidents, major incidents, problems, and changes involving cloud, hosting, storage, and related infrastructure services. Analyze root causes, recurring issues, and service risks while driving corrective and preventative actions. Ensure operational readiness and risk assessments are completed for infrastructure changes. Collaborate with MSPs and internal teams to improve service stability and outcomes. Backup, Recovery & Operational Readiness Support enterprise backup, recovery, disaster recovery, and business continuity processes. Review recovery readiness, restore testing outcomes, retention compliance, and operational risks. Participate in transition-to-run activities for new technologies and infrastructure services. Validate runbooks, monitoring, support models, CMDB records, and operational procedures prior to service acceptance. Performance, Monitoring & Governance Monitor availability, capacity, performance, backup success, and infrastructure health trends. Identify risks, bottlenecks, and opportunities for operational improvement. Maintain accurate asset, configuration, and operational documentation. Support audit, compliance, and governance activities through operational evidence and control validation. Stakeholder & Vendor Management Collaborate with infrastructure, security, application, identity, workplace, and project teams to resolve issues and improve service delivery. Work closely with MSPs and technology vendors to ensure service quality and operational accountability. Translate technical findings into actionable recommendations for leaders and stakeholders. Support and mentor junior team members while promoting operational excellence and consistent practices. About You You are a highly collaborative technology professional with a passion for operational excellence, infrastructure reliability, and continuous improvement. You thrive in complex enterprise environments and enjoy partnering with stakeholders to solve problems, optimize services, and deliver secure, scalable technology solutions. You possess strong technical expertise across cloud and infrastructure platforms and can effectively translate technical findings into practical business recommendations. Experience Minimum 8 years of experience supporting cloud, infrastructure, datacenter, hosting, storage, backup, or related enterprise technology environments. Experience working within complex hybrid cloud and on-premises environments. Experience supporting service management processes including Incident, Problem, Change, Capacity, and Availability Management. Experience working with Managed Service Providers (MSPs), vendors, and cross-functional technical teams. Education College Diploma in Information Technology, Computer Science, Engineering, or a related discipline. Bachelor's Degree in Information Technology, Computer Science, Engineering, or a related field is considered an asset. Skills & Competencies Strong knowledge of cloud infrastructure, virtualization, storage, backup, recovery, and hosting operations. Understanding of Microsoft Azure and/or other enterprise cloud platforms. Familiarity with ITIL-based service management practices. Strong analytical, troubleshooting, and problem-solving skills. Ability to assess operational risk and drive continuous improvement initiatives. Excellent stakeholder management, communication, and relationship-building skills. Ability to translate complex technical concepts into practical business recommendations. Continuous improvement mindset focused on reliability, automation, standardization, security, and operational excellence. Preferred Qualifications ITIL Foundation certification. Microsoft Azure Administrator, Azure Solutions Architect, AWS, VMware, cloud security, backup, or storage certifications. Experience with operational governance, compliance, audit support, and cloud optimization initiatives. What We Offer You Competitive compensation including a variable annual incentive plan Participation in a competitive Defined Contribution Pension package Comprehensive benefits package (company paid core coverage, health and dental coverage, flex accounts, disability plans, and optional insurances) Leave for all of life’s reasons (vacation, personal, sick, parental) Work culture dedicated to safety, diversity & inclusion, and career growth Employee Family Assistance Program Virtual Healthcare online Online training and career development opportunities Why Toronto Toronto, Canada’s largest city and financial hub, is a center of innovation, commerce, and culture. Known for its diverse economy and vibrant urban environment, Toronto offers unparalleled access to talent, technology, and global connectivity. Our Toronto office serves as a strategic hub for corporate functions, technology development, and business operations. Here, we drive initiatives that support Vale Base Metals’ global operations, leveraging advanced analytics, digital transformation, and strategic planning to ensure operational excellence across all regions. Toronto’s dynamic ecosystem enables collaboration with leading technology partners, universities, and research institutions, fostering innovation in mining and metals processing. This location is integral to shaping the future of sustainable mining and advancing our commitment to responsible resource development. Include to Transform At Vale Base Metals, we are committed to ensuring an inclusive work environment where people feel comfortable to be themselves. Vale encourages everyone to express their ideas and opinions and values the plurality of individual profiles. We want our people to feel that all. We want our people to feel that all voices are heard, all cultures respected and that a variety of perspectives are not only welcome – they are critical to our success. We treat each other fairly and with dignity regardless of race, gender, nationality, ethnic origin, religion, age, sexual orientation, or any other personal consideration that makes us different. Vale is an equal opportunity employer seeking to increase diversity across our operations and improve equal opportunity at Vale and in the mining industry. Accommodation is available throughout our recruitment process for applicants with disabilities. Vale uses artificial intelligence to screen, assess, and/or select applicants for this position. Pay Grade: F4T Minimum Starting Salary: CAD $100,000 Apply by: Friday, Sep 25, 2026 #ValeBaseMetals

What you’ll do

The Senior Analyst will support the operation, governance, and reliability of global cloud and infrastructure platforms while collaborating with internal teams and managed service providers. They are responsible for managing incidents, problems, and changes, as well as ensuring operational readiness and continuous improvement of infrastructure services.

Requirements

Candidates must have at least 8 years of experience in enterprise technology environments, including cloud, hosting, and storage operations. A college diploma in a relevant technical field is required, with a bachelor's degree considered an asset.

Benefits

• Variable annual incentive plan • Defined contribution pension package • Health coverage • Dental coverage • Flex accounts • Disability plans • Optional insurances • Vacation leave • Personal leave • Sick leave • Parental leave • Employee family assistance program • Virtual healthcare • Online training • Career development opportunities

Listed skills

• Microsoft Azure · Preferred
• Change Management · Preferred
• Incident Management · Preferred
• Troubleshooting · Preferred
• Stakeholder Management · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Cloud infrastructure
• Virtualization
• Storage management
• Backup and recovery
• Microsoft Azure
• ITIL
• Incident management
• Problem management
• Change management
• Capacity management
• Availability management
• Operational governance
• Stakeholder management
• Vendor management
• Troubleshooting
• Automation
• Service Improvement
• Compliance Auditing
• Availability Management
• Backup and Recovery System
• Workplace Inclusivity
• ITIL Foundation Certification
• Hybrid Cloud Computing
• Cloud Hosting
• Cloud Governance
• Accountability
• Virtual Health
• Business Operations
• Business Objectives
• Energy System Transition
• Cloud Operations
• Advanced Analytics
• Security Governance
• Technology Solutions
• Resilience
• Digital Transformation
• Project Delivery
• Infrastructure Security
• Research
• Artificial Intelligence
• Amazon Web Services
• Business Continuity
• Management
• Strategic Planning
• Corrective And Preventive Action (CAPA)
• Change Management
• Cloud Security
• Cloud Infrastructure
• Configuration Management Databases
• Communication

Job areas

• Technology
• Engineering
• Energy
• Management & Leadership
• Cloud Infrastructure Engineer
• Technical Consultant / Analyst
• Systems Analysts
• Computer Systems Analysts