Account Executive

Job summary

The Account Executive will own new-logo acquisition by building target lists, conducting multi-channel outreach, and managing the full sales cycle from discovery to close. They will also define repeatable sales processes and collaborate with leadership on enterprise and strategic deals.

Job details

ServiceCentral builds the software that runs product service after the sale: warranty claims, repair authorization, and service execution, for everyone from the local repair shop to the Fortune 50 OEM. We have been doing it for 25+ years. We are Dell's Partner of the Year, two years running, and our products run service operations across 1,200+ locations in 100+ countries. We are backed by Valsoft Corporation, a permanent-capital owner of 150+ vertical software companies, so we build for the next decade, not the next funding round. About the role We are investing in growth, and in building AI into both its products and how it sells. This role owns new-logo acquisition. It is a full-cycle seat: you build the target list, run the outreach, qualify, demo, and carry SMB and mid-market deals through to close. Closing is the job, not just creating pipeline. This is a build seat. You will define and refine the new-logo motion: the messaging, the qualification bar, the cadences, working alongside our Managing Director and Chief Customer Officer, who sell beside you on enterprise and strategic deals. We want an autonomous operator who can stand up repeatable sales process and own a number, not someone waiting for a script. In this role, you will - Build and own the target account list for new-logo acquisition across defined market segments - Run multi-channel outbound (phone, email, LinkedIn) with messaging grounded in real buyer signal - Qualify hard and disqualify early: protect the pipeline, not the activity count - Run discovery and demos alongside product specialists, and carry SMB and mid-market deals through to close - Drive enterprise deals through proposal, pricing, and close, with leadership support - Build repeatable process and feed field learnings back into how we position and sell Your background looks something like this - 5+ years in full-cycle B2B SaaS sales, with a track record of closing new logos - A track record you can quantify: meetings booked, pipeline created, deals closed - Daily hands-on use of AI tools (Claude, ChatGPT, or similar) in your sales workflow - Comfortable on the phone, and consultative by instinct: you ask why before you pitch Even better if you have - Sold into service, repair, logistics, or operations software (POS, reverse logistics, field service, claims) - Worked as an early sales hire at a growing software company - A modern outbound stack in your hands daily (Salesforce, Apollo, Outreach, LinkedIn Sales Navigator, or similar) Compensation and logistics - Competitive salary and OTE - Full benefits. - Remote within Canada, with working hours that overlap Eastern Time, where most of our team sits. - Some travel expected, predominantly within North America. We are an equal-opportunity employer. We hire on merit and welcome applicants of every background. #ServiceCentral

What you’ll do

The Account Executive will own new-logo acquisition by building target lists, conducting multi-channel outreach, and managing the full sales cycle from discovery to close. They will also define repeatable sales processes and collaborate with leadership on enterprise and strategic deals.

Requirements

Candidates must have 5+ years of full-cycle B2B SaaS sales experience with a proven track record of closing new business. Proficiency in modern outbound sales stacks and the daily use of AI tools for sales workflows is required.

Benefits

• Full benefits

Listed skills

• Negotiation · Preferred
• Lead Qualification · Preferred
• Consultative Selling · Preferred
• Salesforce · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• B2B SaaS Sales
• New-logo acquisition
• Outbound sales
• Lead qualification
• Salesforce
• Apollo
• Outreach
• LinkedIn Sales Navigator
• AI tools
• Consultative selling
• Pipeline management
• Discovery
• Demo execution
• Strategic planning
• Negotiation
• ChatGPT
• Workflow Management
• Service Operations
• Logo Design
• Artificial Intelligence
• Business To Business
• Software As A Service (SaaS)
• Sales
• Field Service Management
• Leadership
• Operations
• Refining
• Reverse Logistics
• Sales Process
• Authorization (Computing)
• Claude AI

Job areas

• Sales
• Software
• Technology
• Management & Leadership
• Account Executive
• Account Executive (General)
• Commercial Sales Representatives
• Sales Representatives, Wholesale and Manufacturing, Except Technical and Scientific Products

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