Field Support Engineer

Job Description: Field Support Engineer Location: Toronto, Ontario (Onsite) Employment Type: Full-Time Role Overview The Field Support Engineer is responsible for delivering onsite IT support services at client locations in Mississauga, Ontario. This role provides hands-on technical support for end-user devices, network connectivity, collaboration tools, and IT infrastructure, ensuring high availability and adherence to service level agreements (SLAs). The role requires strong customer service skills, technical troubleshooting expertise, and the ability to coordinate with offshore and remote support teams. Key Responsibilities End-User & Desktop Support Provide onsite Level 1 and Level 2 technical support for desktops, laptops, mobile devices, and peripherals. Install, configure, and troubleshoot Windows 10/11 and limited MacOS environments. Support Microsoft 365 applications (Outlook, Teams, SharePoint, OneDrive). Assist with Azure AD / Entra ID user support and access-related issues. Perform device provisioning, re-imaging, and onboarding/offboarding support. Hardware & Asset Management Install and replace hardware components (hard drives, RAM, monitors, docking stations, printers). Maintain IT asset inventory in compliance with company policies. Coordinate with vendors for hardware replacements and warranty services. Ensure proper asset tagging and lifecycle documentation. Network & Connectivity Support Troubleshoot LAN/WAN/Wi-Fi connectivity issues. Support network port activation and basic switch troubleshooting. Assist with patch panel and cabling tasks. Provide smart-hands support for Azure, server, and network teams. Collaboration & Meeting Room Support Configure and troubleshoot Microsoft Teams Rooms and AV systems. Support video conferencing setups and hybrid meeting environments. Ensure meeting rooms are operational and ready for executive meetings. Incident & Service Management Log, track, and update incidents and service requests in ITSM tools (e.g., ServiceNow, Remedy). Resolve tickets within agreed SLA timelines. Escalate complex issues to L2/L3 or offshore teams as needed. Provide timely updates to users and stakeholders. Security & Compliance Follow organizational IT security policies and Canadian data privacy regulations (e.g., PIPEDA). Ensure endpoint protection and patch compliance. Support audit activities and documentation requirements. Required Skills & Qualifications Technical Skills Strong experience with Windows OS administration and troubleshooting. Working knowledge of Microsoft 365 and Azure AD (Entra ID). Understanding of basic networking (TCP/IP, DNS, DHCP, VPN). Experience with endpoint management tools (Intune, SCCM preferred). Familiarity with ITIL-based service management processes. Soft Skills Excellent customer service and interpersonal skills. Strong verbal and written communication skills. Ability to work independently in an onsite client-facing role. Strong problem-solving and time-management skills. Education & Experience Diploma or Bachelor’s degree in Information Technology or related field. 2–5 years of onsite IT support experience. ITIL Foundation, CompTIA A+, or Microsoft certifications preferred. Work Conditions Full-time onsite role based in Mississauga, Ontario. Standard business hours (e.g., 8:00 AM – 5:00 PM EST), Monday to Friday. Occasional after-hours or weekend support during major incidents or deployments. May require lifting IT equipment up to 25 lbs.

Provide onsite Level 1 and Level 2 technical support for end-user devices, network connectivity, and collaboration tools. Manage IT asset inventory and ensure meeting room AV systems are operational for executive use.

Requires a diploma or bachelor's degree in IT with 2 to 5 years of onsite support experience. Proficiency in Windows OS, Microsoft 365, and basic networking is essential.

• Customer servicePreferred

Identified from the job description. Confirm important requirements above.

• Windows OS Administration
• Microsoft 365
• Azure AD
• TCP/IP
• DNS
• DHCP
• VPN
• Intune
• SCCM
• ITIL
• Hardware Troubleshooting
• Network Connectivity
• AV Systems
• ServiceNow
• Customer Service
• Asset Management

• Technology
• Customer Service & Support
• Consulting
• Engineering

Minimum education

College diploma

Minimum experience

2+ years

Apply by

Aug 30, 2026

Posting language

English

Working hours

40 hours per week

Seniority

Mid-Senior level

Application method

Direct apply is available