Customer Service Advisor (Service, Rentals, Parts)

Job summary

The role involves managing customer requests for service, rentals, and parts while ensuring high satisfaction and low dispatch errors. The advisor is responsible for qualifying technical needs and converting incoming requests into sales opportunities.

Job details

Essential Experience in customer service Ability to handle multiple requests simultaneously Clear and structured communication Strong proficiency with computer tools Strong Assets Experience as a technician (RV, automotive, electrical, or similar) Understanding of systems (12V, components, installations) Ability to quickly understand a client’s technical needs Profil Behavioral Profile Structured and organized Quick in analysis and decision-making Solution- and efficiency-oriented Comfortable in a dynamic environment Key Performance Indicators (KPIs) KPI Customer response time < 24h Quality of qualification Reduction in dispatch errors Customer satisfaction High / positive follow-up Sales opportunities Conversion on incoming requests Organization Zero omissions / rigorous follow-up

What you’ll do

The role involves managing customer requests for service, rentals, and parts while ensuring high satisfaction and low dispatch errors. The advisor is responsible for qualifying technical needs and converting incoming requests into sales opportunities.

Requirements

Candidates must have essential customer service experience and strong computer skills. Technical experience in RV, automotive, or electrical systems is considered a strong asset.

Listed skills

• Customer service · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Customer Service
• Multitasking
• Structured Communication
• Computer Proficiency
• Technical Analysis
• Decision Making
• Solution Orientation
• Organization

Job areas

• Customer Service & Support
• Trades
• Sales