Front Desk Agent - Mountaineer Lodge

Original job posting

The Front Desk Agent is responsible for managing guest check-ins, check-outs, and reservations while providing personalized customer service. They also coordinate with housekeeping and maintenance departments to ensure a seamless guest experience and maintain a safe, welcoming environment.

Job details

Must have legal work status in Canada. No LMIA available housing available benefits staff events and activities opportunity for career training and development The Mountaineer Lodge offer a friendly professional workplace with opportunity to grow with the company. This family-owned properties of 80 rooms offers warm hospitality, standard rooms and suites, complimentary breakfast and laundry facilities for guests. For more information about our property, location and staff accommodation, please visit us at www.mountaineerlodge.jobs Position Overview: You will represent the hotel to the guest throughout their stay. This will include working with all hotel personnel to help ensure every guest experiences personalized customer care. Your attention to detail, strong communication skills, and ability to handle inquiries and requests will contribute to the overall positive guest experience. Key Responsibilities: Guest Check-in and Check out. Greet guests warmly upon their arrival and ensure a smooth and efficient check-in process. Knows room locations, types of rooms available, and room rates. Process guest check-outs accurately, making sure all charges are correct, and provide assistance as needed. Reservations Takes same day reservations, future reservations and cancellations through phone, in person and online. Maintains an inventory of vacancies, reservations and room assignments. Ensure accuracy of guest information, preferences, and special requests in the reservation system Guest Services/Promotions Uses persuasive selling techniques to sell rooms and to promote other amenities and services of the hotel. Maintains customers’ privacy. Maintains a high level of professional interactions, appearance and demeanour. Assist guests with local area information, directions, and recommendations for dining, entertainment, and attractions. Front Desk Operations/Administration Keep a neat and clean work area. Communicate key information to relevant departments. Process guest payments accurately Handle guest complaints and ensure appropriate resolution. Escalate as needed. Collaboration /teamwork Reports any unusual occurrences or requests to the manager or assistant manager. Coordinates room status updates with the housekeeping department by notifying housekeeping of all check-outs, late check-outs, early check-ins, special requests, and part-day rooms. Coordinates guest room maintenance work with the engineering and maintenance division Manages and resolves all guest complaints in a professional and courteous manner. Security and Safety Follow all hotel guidelines for safety and security of guests and staff Monitor the lobby area to maintain a safe and welcoming environment for guests and employees. Qualifications and Skills: High school diploma or equivalent preferred. Previous hotel-related experience preferred. Ability to communicate with public, hotel staff, and management in a professional manner. Ability to learn and adhere to proper credit, check cashing, and cash handling policies and procedures. Able to properly secure guest information. Ability to learn safety, emergency, and accident prevention policies and procedures. Willing to work a flexible schedule, including weekends and holidays. A team player willing to help colleagues in other departments when needed Reliable and punctual Willing and able to live and work in a small community. Working Conditions: Standing and your feet 4- 8 hours per day, Sometimes dealing with difficult customers and unexpected interactions Fast pace high stress environment sometimes There will be morning, afternoon and night shifts. Schedule will also involve working weekends and holidays #VH

What you’ll do

The Front Desk Agent is responsible for managing guest check-ins, check-outs, and reservations while providing personalized customer service. They also coordinate with housekeeping and maintenance departments to ensure a seamless guest experience and maintain a safe, welcoming environment.

Requirements

Candidates should have a high school diploma or equivalent and previous hotel-related experience is preferred. Applicants must be reliable, possess strong communication skills, and be willing to live and work in a small community.

Benefits

• Housing available
• Staff events
• Activities
• Career training and development

Listed skills

• Customer service · Preferred
• Cash handling · Preferred
• Communication Skills · Preferred
• Attention to detail · Preferred
• Conflict Resolution · Preferred
• Teamwork · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Customer service
• Check-in and check-out
• Reservation management
• Persuasive selling
• Cash handling
• Communication skills
• Attention to detail
• Conflict resolution
• Safety and security
• Teamwork
• Administrative tasks
• Hospitality
• Cash Handling
• Professionalism
• Accident Prevention
• Check Cashing
• Management
• Housekeeping
• Customer Service
• Communication
• Training And Development
• Selling Techniques
• Operations
• Persuasive Communication
• Reservations
• Greeting Customers
• Customer Complaint Resolution
• Detail Oriented

Job areas

• Hospitality
• Customer Service & Support
• Administrative
• Security & Safety
• Front Desk Agent
• Hotel Desk Clerk
• Hotel Receptionists
• Hotel, Motel, and Resort Desk Clerks