Veterinary Receptionist, Green Acres Animal Hospital (Part-time)

Job summary

Welcome clients and their pets, answer calls and inquiries, schedule appointments, manage check-ins and checkouts, process payments, and communicate about medications and follow-up care. Maintain accurate records and an organized reception area while coordinating with the veterinary team and supporting hospital administrative tasks.

Job details

Veterinary Receptionist, Location: Lethbridge, AB Part-time Position Green Acres Animal Hospital is looking for a friendly, organized, and customer-service-focused Veterinary Receptionist to join our team! At Green Acres, our reception team plays an incredibly important role in creating a positive experience for our clients and their pets. We are looking for someone who genuinely enjoys working with people, thrives in a busy environment, and takes pride in providing exceptional customer service. Your primary home base will be reception, where you will be the welcoming face and voice of our hospital. You will help clients feel comfortable and cared for from the moment they walk through our doors or call us on the phone. What You'll Be Doing As a Veterinary Receptionist, your responsibilities will include: Welcoming clients and their pets with warmth and professionalism Answering phones, responding to client questions, and helping direct inquiries appropriately Booking and managing appointments Checking clients in and out Processing payments and invoices Communicating with clients regarding appointments, medications, food, and follow-up care Maintaining accurate client and patient information Working closely with our veterinarians, RVTs, and support team to ensure a smooth patient experience Helping keep the reception area organized, welcoming, and running efficiently Supporting the team with a variety of administrative and day-to-day hospital tasks More Than Just Reception While reception will be your primary role, we believe in developing our team members and providing opportunities to learn more about the different areas of a veterinary hospital. Once you are comfortable and confident in your reception responsibilities, we will provide opportunities to cross-train in other areas of the hospital. This could include learning more about patient care, assisting the veterinary team, pharmacy, animal handling, and other support roles. We're Looking For Someone Who: Loves working with people and providing excellent customer service Is friendly, approachable, compassionate, and professional Communicates clearly and confidently, both in person and over the phone Can remain calm and positive in a busy environment Is organized and able to multitask Has strong attention to detail Is comfortable handling difficult or emotional conversations with empathy Works well as part of a team Is dependable and willing to jump in and help wherever needed Has an interest in learning about veterinary medicine and animal care Is comfortable working with dogs, cats, and other animals Is eager to learn new skills and take on additional responsibilities over time Experience Veterinary reception or previous veterinary experience is an asset, but we are willing to train the right person. Previous experience in customer service, hospitality, retail, healthcare, or another client-facing environment would be considered valuable. What matters most to us is your attitude, work ethic, willingness to learn, and genuine desire to provide a great experience for our clients and their pets. What We Can Offer You Competitive compensation that reflects your skills, experience, and the role. RRSP Employer Group Match Program (5%) to help you save for the future. Paid time off for continuing education, vacation, sick days, and personal wellness days. Annual CE Allowance. Benefits: Minimum 24 hours per week for eligibility, with flexible options. Paid annual certification memberships and uniform allowance. Mental health support tools and resources: Virtual health care (telemedicine), Employee Assistance Program (EAP), and digital wellness tools supporting mindfulness, sleep, and physical fitness. Various career development pathways. Generous personal pet care discounts and lifestyle perks, including exclusive shopping discounts and access to a wellness app Why Green Acres? We are a busy, full-service veterinary hospital with a team that values teamwork, learning, and supporting one another. No two days are exactly the same, and there are always opportunities to learn something new. If you're someone who loves helping people, enjoys being part of a team, and wants a career where you can continue to learn and grow, we'd love to hear from you! Our Story VCA Canada is a network of veterinary hospitals, with our head office in Calgary, Alberta, committed to positively impacting pets, people, and local communities for nearly 45 years. We have compassion for the neighbourhoods we serve and every pet within them, not just those we see in our hospitals. Every VCA Canada hospital location takes pride in its legacy of excellence, earning the trust of pet owners by delivering the highest quality of medicine to keep pets happy and healthy. In 2017, VCA Canada became part of the Mars Veterinary Health family of brands, solidifying an even stronger commitment to ensuring the strength and stability of the veterinary profession and our commitment to pet parents nationwide. VCA Canada is also passionate about providing an industry-leading Associate experience to over 4,000 Canadians employed across the country. In 2026, for the third year in a row, we were named one of Alberta's Top Employers, which recognizes organizations whose head offices are located within the province and lead their industries in offering exceptional places to work. Additionally, we were selected as one of Canada's Top Employers for Young People 2026, which recognizes employers across Canada that lead their industries in offering exceptional places to work and programs for young people starting their careers. Most recently, we received 2026 Great Place to Work® Certification™ Canada. Click Apply Now! If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs.

What you’ll do

Welcome clients and their pets, answer calls and inquiries, schedule appointments, manage check-ins and checkouts, process payments, and communicate about medications and follow-up care. Maintain accurate records and an organized reception area while coordinating with the veterinary team and supporting hospital administrative tasks.

Requirements

The role calls for a friendly, dependable, organized, and compassionate person with strong customer service and communication skills who can multitask and stay calm in a busy environment. Veterinary experience is an asset but not required; relevant client-facing experience, comfort around animals, and willingness to learn are valued.

Benefits

• RRSP Employer Group Match Program • Paid Time Off for Continuing Education • Vacation • Sick Days • Personal Wellness Days • Annual Continuing Education Allowance • Paid Certification Memberships • Uniform Allowance • Virtual Health Care • Employee Assistance Program • Digital Wellness Tools • Career Development Pathways • Personal Pet Care Discounts • Shopping Discounts • Wellness App

Listed skills

• Customer service · Preferred
• Teamwork · Preferred
• Appointment Scheduling · Preferred
• Problem solving · Preferred
• Organization · Preferred
• Administrative Support · Preferred
• Attention to detail · Preferred
• record keeping · Preferred
• Multitasking · Preferred
• Payment Processing · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Customer Service
• Verbal Communication
• Appointment Scheduling
• Client Communication
• Payment Processing
• Invoice Processing
• Record Keeping
• Organization
• Multitasking
• Attention to Detail
• Empathy
• Teamwork
• Animal Handling
• Administrative Support
• Problem Solving
• Veterinary Reception

Job areas

• Customer Service & Support
• Healthcare
• Administrative