Service Advisor

Drive your career forward with a dynamic role as a Service Advisor! Position: Service Advisor Type: Fulltime Permanent Location: Surrey, BC. Shift: Tuesday to Saturday (9:30am to 6:00pm) What We Offer: Attractive Compensation: $27.88 to $33.65/ hour ( D.O.E.) Work-Life Balance: Generous accrued vacation time. Financial Security: Plan for the future with employer RRSP matching Comprehensive Benefits: Company-paid extended health coverage that includes medical, dental, and vision coverage, basic life insurance, disability, and wellness programs, and health spending account. Position Overview: Be the first point of contact, providing exceptional service by assessing vehicle concerns, checking recalls, and keeping customers informed. Handle warranty claims, prepare repair orders, and ensure timely repairs. If you have strong communication skills and a passion for customer service, this role is for you! Job Duties: Greet customers, listen to vehicle concerns, and clarify issues. Conduct inspections, check for recalls, and retrieve vehicle details. Review maintenance records and service schedules. Explain estimates, provide daily updates, and notify customers when repairs are complete. Verify warranty and service contract coverage, explaining provisions and exclusions. Prepare, enter, and obtain approvals for repair orders. Monitor repairs to ensure timely completion. Print warranties, repair orders, and issue sublet purchase orders. Review completed jobs, collect payments, and close out orders. Handle administrative tasks as needed. Required Skills and Qualifications: Proven technical expertise Knowledge of trucks and parts Excellent customer service skills Excellent communication skills Excellent problem-solving skills Strong organizational skills Excellent time management skills Able to work in fast-paced environment Work well with internal and external customers #HP01 Who We Are: Velocity Truck Centres Canada provides full-service support, including sales, maintenance, parts, collision repair, and financing. Representing top brands like Freightliner, Western Star, Thomas Built, Autocar, and Trailers, we are committed to Speed, Value, and Trust for our customers and employees. With 17 branches across Alberta and British Columbia and over 100 locations worldwide in Canada, the USA, Mexico, and Australia, we offer exciting career growth opportunities and are looking for dedicated professionals to join our team. Velocity Truck Centres Canada is an equal opportunity employer.

Act as the primary point of contact for customers by assessing vehicle concerns, checking for recalls, and managing the repair process. Handle warranty claims, prepare repair orders, and ensure timely communication regarding maintenance updates and final delivery.

Requires proven technical expertise and specific knowledge of trucks and parts. Candidates must possess excellent communication, problem-solving, and organizational skills to thrive in a fast-paced environment.

• Accrued vacation time • Employer RRSP matching • Extended health coverage • Medical insurance • Dental insurance • Vision coverage • Basic life insurance • Disability insurance • Wellness programs • Health spending account

• Time managementPreferred
• Customer servicePreferred
• Problem solvingPreferred

Identified from the job description. Confirm important requirements above.

• Technical expertise
• Customer service
• Communication skills
• Problem-solving
• Organizational skills
• Time management
• Truck knowledge
• Parts knowledge
• Warranty claims
• Repair order management
• Customer relations
• Inspection
• Administrative tasks
• Organizational Skills
• Administrative Functions
• Customer Service
• Communication
• Sales
• Problem Solving
• Time Management
• Greeting Customers

• Customer Service & Support
• Transportation
• Trades
• Administrative
• Service Advisor
• Automotive Customer Service Representative
• Contact Centre Information Clerks
• Customer Service Representatives

Minimum experience

2+ years

Posting language

English

Working hours

40 hours per week