Service Desk Analyst

Job summary

Service Desk Analyst Department: Enterprise Information Technology Employment Type: Full Time Location: Canada - Flex (0006) Reporting To: Sathees Balashanmugam Compensation: $59,500 - $80,500 / year Description As Vena’s IT Service Desk Analyst, you will provide overall technical operation of the internal IT environment, so end users can accomplish business tasks. This includes actively resolving escalated end-user help requests within established SLAs. Additionally, you will provide technical direction to purchase, coordinate, and maintain all IT requirements and assets. How You'll Make a…

Job details

Service Desk Analyst Department: Enterprise Information Technology Employment Type: Full Time Location: Canada - Flex (0006) Reporting To: Sathees Balashanmugam Compensation: $59,500 - $80,500 / year Description As Vena’s IT Service Desk Analyst, you will provide overall technical operation of the internal IT environment, so end users can accomplish business tasks. This includes actively resolving escalated end-user help requests within established SLAs. Additionally, you will provide technical direction to purchase, coordinate, and maintain all IT requirements and assets. How You'll Make an Impact Create and manage end-user, shared and external service accounts and manage access control, based on company policies Install, configure, and maintain desktop and laptop PCs, printers, voice, data, audio, and video equipment and resolve trouble ticket items Collaborate with hardware and software vendors to verify timely product delivery and ensuring that new equipment is installed and ready to operate on schedule Work with third-party vendors to repair and maintain company-owned technology assets Maintain an inventory of installed software and hardware and manage licensing Administer the operation of all LAN/WAN-related network services and troubleshoot performance, connectivity, and related network problems Administer LAN/WAN security, antivirus and spam control measures Stay up to date on emerging technologies and suggest new ideas and methods to improve processes and tech within the company Analyze systems hardware and software problems and develop technical solutions, including implementation of upgrades Recommend hardware and software standardization as well as explaining technology solutions to senior management We'd Love to See 2 + years of experience supporting IT systems in a fast-paced environment Exceptional knowledge of IT operating systems (Windows and Linux), in conjunction with experience installing hardware and software Solid infrastructure knowledge: networking fundamentals, TCP/IP, etc Customer-oriented communicator with excellent time management and organizational skills You have experience working with Cloud Web services such as Office 365, G-Suite, Amazon Web Services (AWS). You have experience working with Active Directory, Okta, restricted user accounts and software deployment technologies You are able to multitask and leverage your problem-solving abilities in a fast-paced environment You are familiar and comfortable working in a 24/7 production environment *Our salaries are tailored to roles, levels and locations. Your individual pay within this range is influenced by factors like work location, skills, experience and education. As you progress in your role, your compensation may adapt, offering flexibility for growth beyond initial levels. For specifics, your recruiter will provide details and address any questions during the hiring process.

What you’ll do

The role involves managing the internal IT environment by resolving end-user help requests and maintaining IT assets. Responsibilities include administering network services, managing service accounts, and collaborating with vendors for hardware and software maintenance.

Requirements

Candidates need 2+ years of experience supporting IT systems in fast-paced environments with strong knowledge of Windows, Linux, and networking. Experience with cloud services like AWS, Office 365, and identity management tools like Okta is required.

Listed skills

• Control · Preferred
• Software · Preferred
• Technical · Preferred
• Active Directory · Preferred
• management · Preferred
• Reporting · Preferred
• Okta · Preferred
• Amazon Web Services · Preferred
• Windows · Preferred
• Time · Preferred
• Linux · Preferred
• Customer · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Windows
• Linux
• Networking Fundamentals
• TCP/IP
• Office 365
• G-Suite
• Amazon Web Services
• Active Directory
• Okta
• Software Deployment
• Problem Solving
• Time Management
• Organizational Skills
• Hardware Installation
• LAN/WAN Administration
• Access Control