Client Care Specialist/Veterinary Assistant - Vancouver South Animal Hospital

Job summary

The role involves managing client relations through reception duties, appointment scheduling, and providing non-medical information. Additionally, the specialist will assist veterinarians with animal handling, client education on medications, and various administrative office tasks.

Job details

Welcome, we're thrilled you are considering joining the highly skilled team at Vancouver South Animal Hospital Learn More We are a thriving practice that truly values our team and believes in a collaborative team medicine approach. Our clinic is built on mutual respect, open communication, and the understanding that every team member plays an essential role in providing exceptional patient care. We foster a supportive and positive work environment and team members are encouraged to fully utilize their skills, contribute their knowledge, and grow professionally. By working together as a cohesive team, we are able to deliver compassionate, high-quality veterinary care while maintaining a culture that prioritizes both staff well-being and client experience. https://southvanvet.ca/ About the Role For our hybrid role, our ideal Client Care Reception / Veterinary Assistant builds positive client relationships by displaying genuine care and compassion towards clients and their pets, being respectful in all interactions and providing exceptional customer service. This involves greeting and checking-in clients in a friendly and warm manner; receiving incoming calls from current and prospective clients utilizing a courteous and caring approach. This person will appropriately screen calls, book appointments, take detailed messages as well as provide knowledgeable non-medical information to clients. Responsibilities also include performing a variety of administrative office tasks, including mail (receiving, sorting, distributing, posting), drafting memos and other correspondence, completing reports and other ad-hoc document requests. Our ideal candidate will also take on some veterinary assistant tasks that include. Counselling and educating clients, under the direction of a Veterinarian or a RVT, on various aspects of animal care such as dosage/purpose of medications, home care, vaccination requirements, and preventative healthcare recommendations. In collaboration with the team, they will suggest and explain laboratory procedures and testing. They will also greet, handle, and treat animals in a way that contributes to an environment in which animals feel safe and secure. Why Join The Van South Team? A Supportive, Collaborative Environment: Work alongside experienced RVTs, veterinary assistants, and client care staff who value communication, respect, and clinical excellence. Flexibility and Work-Life Balance: We understand the importance of life outside of work. Whether you’re seeking full-time or a part-time schedule, we’ll work with you to find the right fit. Professional Growth: Access to a continuing education platform, to develop your veterinary skills. What The Role Can Offer Competitive Base Salary Comprehensive benefits include: medical, dental & life insurance Flexible Schedule Vacation & Paid Time Off Pay Rate: $20.00 - $22.00/hour The VetCare Community Benefits A 24/7 Employee Assistance Program which includes mental health, relationship, financial and nutritional support for all team members. A community wide social platform Recognition programs Access to our veterinary learning platform About VetCare VetCare (vet-care.ca) is proudly Canadian, with roots in Vancouver that have extended to practice teams across Canada. We blend the personal touch of local clinics with the collective expertise of our veterinary community, offering mentorship, operations support and recruitment efforts to keep care strong.

What you’ll do

The role involves managing client relations through reception duties, appointment scheduling, and providing non-medical information. Additionally, the specialist will assist veterinarians with animal handling, client education on medications, and various administrative office tasks.

Requirements

The ideal candidate should have experience in a veterinary or customer service setting and possess strong interpersonal skills. They must be capable of handling animals safely and providing clear, compassionate communication to pet owners.

Benefits

• Medical insurance
• Dental insurance
• Life insurance
• Paid time off
• Employee assistance program
• Continuing education platform

Listed skills

• Customer service · Preferred
• Appointment Scheduling · Preferred
• Administrative Support · Preferred
• record keeping · Preferred
• Communication · Preferred
• client relations · Preferred
• Data entry · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Customer service
• Client relations
• Veterinary assistance
• Appointment scheduling
• Administrative support
• Animal handling
• Medication counseling
• Preventative healthcare
• Laboratory procedures
• Communication
• Data entry
• Record keeping
• Animal Care
• Laboratory Procedures
• Time Off Management
• Compassion
• Mental Health
• Customer Service
• Employee Assistance Programs
• Home Health Care
• Learning Platforms
• Memos
• Mentorship
• Operations
• Registered Vascular Technologist (RVT)
• Sorting
• Setting Appointments

Job areas

• Healthcare
• Customer Service & Support
• Administrative
• Veterinary Hospital Manager
• Veterinary Assistant
• Veterinary Technicians and Assistants
• Veterinary Assistants and Laboratory Animal Caretakers

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