Team Assistant – Payroll, Permanent Full-Time

ONTARIO
On-site
Posted Jul 14, 2026
1 position

$25–$30 / hour

Opens an external site

Employment type: Full-time
Experience level: Entry · 0+ years
Minimum education: Associate degree

Job summary

Job details

VHA Home HealthCare (VHA) is one of the largest not-for-profit home care providers in Ontario. Our team is made up of close to 3,000 caring and committed professionals who love what they do. Our providers tell us: “Home care is where I can truly make a difference. There is such a sense of accomplishment from helping people live independently at home.” Our teams work together to provide high quality, client-centred care to those who need it most in their homes, schools, retirement homes and other community settings. Many of our team members manage their own schedules in the community and they say, “The freedom and flexibility can’t be beat.” Providers form meaningful bonds with the clients and families they serve over time and are supported by a diverse regional team and beneficial home office programs. Team members tell us “I love the inclusive culture. I feel welcome and at home.” View more comments from our clients and their family members. Pay Range $25.04- $29.61 /hour (placement on salary range as per Collective Agreement) We are looking for: Payroll Team Assistant Reporting to the Payroll Supervisor, the Payroll Team Assistant provides administrative, operational and quality assurance support to the Payroll team to ensure efficient and accurate payroll processing. The role is responsible for coordinating ServiceNow workflow, administering employee banking changes, monitoring direct deposit exceptions, supporting payroll review activities, maintaining payroll records, and assisting payroll team members in delivering accurate and timely payroll services. #LI-PI1 #INVHACorp Key Areas of Accountability: The Payroll Team Assistant will be required to do the following tasks, but not limited to: Monitor and manage payroll-related tickets and service requests received through ServiceNow. Assign tickets to appropriate team members based on established processes and workload distribution. Escalate urgent or complex issues to Payroll Leadership as required. Maintain payroll files and records in accordance with organizational policies and legislative requirements. Prepare reports, spreadsheets, and other documentation to support payroll operations. Support payroll process improvement initiatives. Communicate with subcontractors regarding discrepancies or missing information. Receive, review, and process employee banking information changes through Workday. Verify supporting documentation and ensure banking changes are complete, accurate and appropriately authorized prior to processing. Maintain confidential banking records and ensure compliance with privacy and security requirements. Monitor and track direct deposit rejections, returned payments, and banking notifications, including Notice of Change (NOCs). Investigate banking exceptions and coordinate with employees to facilitate timely resolution. Required Qualifications: High school diploma, with a college diploma in Office Administration or Business/Accounting preferred. Previous experience in payroll, finance, or administrative support is preferred but not mandatory. Strong attention to detail and accuracy in data entry. Proficiency with Microsoft Office applications (Excel, Outlook, SharePoint) and other relevant software. Strong analytical and problem-solving skills; ability to follow procedures and escalate appropriately. Effective written and verbal communication skills, able to interact with internal and external stakeholders. Adaptable and willing to learn new processes, systems, and tools Commitment to client- and family-centered care principles. Experience with Goldcare, Workday, or ServiceNow is an asset. What makes VHA’s compensation unique? Benefits and pension plan for permanent eligible employees Compensation for education and professional development VHA is a leading learning organization so we can provide you with comprehensive orientation and training at the start and throughout your career Mentorship and peer support Career development opportunities Employee and family assistance program Wellness resources Perks & discounts Staff & service provider events Accommodation and VHA’s commitment to DEI At VHA Home HealthCare (VHA), we passionately strive to uphold our commitments to being an Equal Opportunity Employer. We champion inclusion and diversity in all parts of our organization and are strong believers that a diverse workforce is key to the ongoing and future success of VHA. We aim to review all applicants with fair and unbiased recruitment practices where opportunities are presented based on merits, skills, and experience. VHA is committed to providing reasonable accommodation and our services are accessible and sensitive to the needs of diverse groups. If you require any accommodation, please let us know in advance as we are happy to comply. How to Apply? Our online application should take about 5 to 10 minutes to complete. VHA is accredited with Exemplary Standing by Accreditation Canada; an RNAO Best Practice Spotlight Organization designate; and a founding member agency of United Way Greater Toronto. Thank you to everyone who applies. We will review applications as they are received. We’ll only be contacting those selected for further discussion. In every role and at every level, we lead with purpose, build bonds that matter, and we’re passionate about providing spectacular care. “VHA’s team is full of amazing people who are compassionate and committed to supporting one another and to making care better for our clients and families.” - Kathryn Nichol, President and CEO, VHA Home HealthCare (VHA) At VHA, we offer you opportunities to advance your career with an industry-recognized leader in care that truly values its clients and its people. Visit our Careers website for more details. Internationally educated healthcare professionals have long been an important part of VHA’s workforce - hear from some of our staff and service providers about their experience. Since 1925, VHA Home HealthCare has lent a helping hand to people in the community. As a not-for-profit charitable organization, we support seniors, families, people with disabilities and those living with chronic or terminal illness to live as independently as possible. With close to 3,000 staff and service providers - including personal support workers, nurses, rehabilitation professionals, home support workers and office support staff - we provide services 24 hours a day, seven days a week to clients in their home and the community. At VHA, we’re passionate about the work we do, the impact we make, and about supporting our clients, communities, and each other. As a VHA team member you’ll do more than provide services to clients; you’ll build strong, long-lasting bonds and real relationships with our clients and their families. We offer high-quality, multilingual services in southern Ontario and our work environment focuses on supporting clients and staff through client-centered care, well-connected health care teams, and continual improvement. Our people are as diverse as the clients and communities we support and we value your unique talents. So, if you’re passionate about serving others and making a difference, you belong at VHA A Life-Changing Opportunity Providing better care to our clients and their families is what fuels us. And today we’re at the forefront. Through our community partnerships, innovation initiatives, and a focus on research and transformation, we are making an impact like never before. To support you and your goals, there are a range of full-time, part-time and casual positions at VHA with varying schedules to meet our clients’ needs and your own. We also try to give you an interesting mix of new and repeat clients so you can build relationships and enjoy variety. We know that our team members can provide their best care when their own needs are being met. Together, we are reimagining the future of health care. Reimagine your career with VHA. At VHA, we offer you opportunities to advance your career with an industry-recognized leader in care that truly values its clients and its people. We offer: The opportunity to join a leading charitable organization you can be proud of with over 95 years of experience providing high quality care. A stimulating, diverse, client and family-focused work environment with a variety of full-time and part time positions. We invest in our staff, offering continuous opportunities for learning, competitive compensation and paid orientation, a confidential and free Employee Assistance Program, and more. Eligible staff are also entitled to a pension plan and comprehensive benefits package. Best of all, we foster a supportive, and respectful team environment where we all thrive.

What you’ll do

The Payroll Team Assistant provides administrative and quality assurance support to ensure accurate payroll processing. Key duties include managing ServiceNow tickets, processing banking changes in Workday, and maintaining payroll records.

Requirements

A high school diploma is required, while a college diploma in Office Administration or Business/Accounting is preferred. Proficiency in Microsoft Office and experience with payroll software like Workday or ServiceNow is an asset.