Operations Associate

Job summary

We’re a remote-first team, but are only hiring in Canada right now. Please do not apply unless you are authorized to work in Canada. ___ ABOUT VGEN Human-made art for people who love the internet (❌ NO AI / NFTs) Through our no-AI digital art marketplace, we help 150,000+ freelance creatives from all over the world earn more easily on the internet while helping clients find the artists they want to commission and shop from. Starting with the VTuber and livestreaming markets, we're growing quickly and are looking to expand the team to better serve our global community of creatives and cre…

Job details

We’re a remote-first team, but are only hiring in Canada right now. Please do not apply unless you are authorized to work in Canada. ___ ABOUT VGEN Human-made art for people who love the internet (❌ NO AI / NFTs) Through our no-AI digital art marketplace, we help 150,000+ freelance creatives from all over the world earn more easily on the internet while helping clients find the artists they want to commission and shop from. Starting with the VTuber and livestreaming markets, we're growing quickly and are looking to expand the team to better serve our global community of creatives and creators. 💚 Our site (7M monthly visits) → VGen.co [http://VGen.co] 🐦 Twitter / X (141K) → X.com/_VGen_ [http://X.com/_VGen_] 💖 IG (165K) → Instagram.com/vgen.co [http://Instagram.com/vgen.co] 👾 Discord (149K) → Discord.gg/VGenCommunity [http://Discord.gg/VGenCommunity] Join us on our mission to create an art-powered digital world where human creativity thrives! ___ ABOUT THE ROLE - COMMUNITY OPERATIONS ASSOCIATE As a member of our community operations team, working closely with our Community Operations Manager, you’ll play an integral role in helping our community thrive on VGen. Your role will be multifaceted and include a mix of the following core responsibilities on a rotating basis: * User Support: Responding to support tickets on Zendesk, while collecting user feedback to help improve the platform * Mediation: Addressing advanced support tickets by helping to resolve disputes between artists and clients * Moderation: Engaging in on-site content moderation for scams, AI, tracing, etc.; includes reviewing user-submitted reports * Artist Verifications: Reviewing artist verification applications to promote qualified artists * Weekly Applications: Assess applications to onboard new artists onto the platform You will be a key member of our small team that is dedicated to empowering and protecting human creativity! ___ WHO YOU ARE * 1+ year of experience in customer support or a similar customer-facing role * Strong conflict resolution skills and the ability to practice objective empathy * Excellent written and verbal communication skills * The ability to distinguish between AI and human-made art * An eye for digital art / content * Comfortable with high volumes of repetitive tasks * Proactive self-starter who can excel working independently and as part of a hybrid team * Ready to hit the ground running and make an impact in your first week ___ NICE-TO-HAVES * Open to working on weekends * Enjoy watching anime / VTubers / streamers / internet culture * Artist background and experience offering commission services * Prefer Discord over Slack * Previous experience working in a startup environment * Proficient in multiple languages ___ WHAT WE OFFER * Competitive compensation + benefits * Remote-first position with significant flexibility and autonomy * Optional downtown Toronto office (we're remote-first but come in regularly to claim your desk!) * Quarterly team meetups in Toronto (travel expenses covered if based in Ontario) * Regular team games nights (League lol, Minecraft, Catan, etc) * No BS culture: speak freely, minimal meetings, trust, and transparency

What you’ll do

The role involves managing user support tickets via Zendesk and mediating disputes between artists and clients. Additionally, the associate will handle content moderation and review applications for artist verification and onboarding.

Requirements

Candidates need over one year of experience in customer-facing roles and strong conflict resolution skills. Ability to distinguish between AI and human-made art and a familiarity with digital art content are essential.

Benefits

• Competitive Compensation • Benefits • Remote-first Flexibility • Optional Office Space • Quarterly Team Meetups • Travel Expenses Covered • Team Games Nights

Listed skills

• Dedicated · Preferred
• Customer support · Preferred
• Organization · Preferred
• Verbal · Preferred
• Repetitive · Preferred
• Attention to detail · Preferred
• Microsoft Excel · Preferred
• Communication · Preferred
• Communication Skills · Preferred
• Conflict Resolution · Preferred
• Customer · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Customer Support
• Conflict Resolution
• Written Communication
• Verbal Communication
• Content Moderation
• User Support
• Mediation
• Digital Art Assessment
• Zendesk
• Independent Work