Client Case Worker - Rock Bay Landing

Job summary

The Client Case Worker serves as an access point for residents to connect with housing, employment, and health systems. They are responsible for planning client programming, maintaining accurate case files, and providing regular updates to the program manager.

Job details

Detailed Job Description This is a great opportunity to join an organization that is committed to ending homelessness and improving the lives of the most vulnerable in our community. The Client Case Worker acts as an access point for residents into the broader spectrum of housing, employment, substance abuse treatment, medical, and community mental health systems in Victoria and elsewhere. The Client Case Workerworks in consultation with the program manager to plan, develop, and implement client programming and activities. This role is expected to provide the program manager with ongoing client case management updates, and to maintain accurate and complete client files and notes. To succeed, you will have an excellent understanding of the issues faced by our client group. This includes experience working with individuals from diverse backgrounds who face multiple barriers, such as substance use, mental health concerns, low incomes, and negative impacts of colonialism and racism. Qualifications Degree or diploma in a related human or social services field. Two (2) years of direct service experience working in a program with: Vulnerable populations. Client-centered case management. Creating and implementing case plans. Collecting and reporting program data and maintaining client files. Program development and facilitation. Linking individuals to various housing and treatment programs. Demonstrated ability to develop effective relationships following harm reduction principles. Requirements Successful completion of the Ministry of Public Safety and Solicitor General Criminal Record Check. Class 5 Driver's License with a clear driver's abstract. Job Information Hourly Wage Rate: $32.02 - $35.52. Work Location: 535 Ellice St - Rock Bay Landing. Shift Time: 7:00 am to 5:45 pm. Schedule: Monday, Tuesday, Wednesday, Thursday. Weekly Hours: 40. Job Type: Full-Time, Temporary until the return of the incumbent. Union: BCGEU Benefits: We offer a comprehensive package that includes the Municipal Pension Plan, paid time off, and long-term disability; 100% employer-paid extended health and dental benefits, including for eligible dependents; access to telemedicine services through Sparrow; and our Employee Assistance Program, provided by Greenshield Health. In compliance with OHS and WorkSafe regulations, staff at this site will be supplied with and required to wear a half-mask respirator while performing task-specific duties. Portability Upon hire, candidates may be eligible to transfer hours previously worked at other Community Social Services agencies under the Retention and Portability Memorandum of Agreement. Eligibility is subject to specific conditions and restrictions.

What you’ll do

The Client Case Worker serves as an access point for residents to connect with housing, employment, and health systems. They are responsible for planning client programming, maintaining accurate case files, and providing regular updates to the program manager.

Requirements

Candidates must have a degree or diploma in human or social services and two years of direct experience with vulnerable populations. A valid Class 5 Driver's License and a successful criminal record check are required.

Benefits

• Municipal Pension Plan • Paid time off • Long-term disability • Extended health benefits • Dental benefits • Telemedicine services • Employee Assistance Program

Listed skills

• crisis intervention · Preferred
• interpersonal skills · Preferred
• case management · Preferred
• Reporting · Preferred
• client advocacy · Preferred
• Facilitation · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Case Management
• Harm Reduction
• Program Development
• Client Advocacy
• Crisis Intervention
• Data Collection
• Reporting
• Facilitation
• Interpersonal Skills
• Resource Linking

Job areas

• Social Services
• Healthcare
• Government & Public Sector