Assistant Appointment Coordinator

Job summary

The Assistant Appointment Coordinator is responsible for managing high-volume appointment calls and conducting customer outreach for maintenance reminders. They will also coordinate service shop work and provide general operational assistance to the team.

Job details

Assistant Appointment Coordinator Victoria Ford Alliance requires an energetic Assistant Appointment Coordinator to join our dynamic, results driven team. This position is 4 days per week (Wednesday to Saturday) and is located at our beautiful brand-new 2nd floor Business Development Centre in Victoria, BC. This position is responsible for a high volume of appointment phone calls; therefore, previous reception experience would be considered an asset, although training would be provided for the right candidate. Who you are: * A natural conversationalist with exceptional phone etiquette; * Detail oriented with strong organizational skills; * Capable of prioritizing and managing various tasks at once; * Enjoy a fast paced, high energy environment; * Digitally literate with experience in Microsoft Office or similar applications; * Able to work well both individually and with a team. What you will do: * Receive and confirm service appointments; * Offer customer outreach, including appointment and routine maintenance reminder calls; * Coordinate service shop work; * Provide general day-to-day operational assistance as required. What we are excited to offer: * Ongoing growth opportunities and potential for advancement; * Top industry compensation, vacation entitlement, medical, dental, life insurance and a pension plan (benefits commence after successful completion of a waiting period). *Please note this position does not offer a remote work option* Our goal is to bring people aboard with a passion for the industry, strong work ethic, high integrity, and a desire to grow with us!

What you’ll do

The Assistant Appointment Coordinator is responsible for managing high-volume appointment calls and conducting customer outreach for maintenance reminders. They will also coordinate service shop work and provide general operational assistance to the team.

Requirements

The ideal candidate should possess exceptional phone etiquette, strong organizational skills, and digital literacy with Microsoft Office. Previous reception experience is considered an asset, though training is provided for the right candidate.

Benefits

• Ongoing growth opportunities
• Top industry compensation
• Vacation entitlement
• Medical insurance
• Dental insurance
• Life insurance
• Pension plan

Listed skills

• Time management · Preferred
• Teamwork · Preferred
• Appointment Scheduling · Preferred
• Detail-oriented · Preferred
• Communication · Preferred
• Microsoft Office · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Phone etiquette
• Customer outreach
• Appointment scheduling
• Organizational skills
• Detail oriented
• Microsoft Office
• Digital literacy
• Communication
• Time management
• Teamwork
• Energetic
• Organizational Skills
• Strong Work Ethic
• Business Development
• Telephone Skills
• Personal Integrity
• Detail Oriented

Job areas

• Customer Service & Support
• Administrative
• Retail
• Appointment Coordinator
• Customer Service Supervisor
• Sales and Marketing Managers
• First-Line Supervisors of Office and Administrative Support Workers

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