Vidhi Joshi

Operations and client leadership professional with 7+ years of experience across commercial services, coworking, B2B sales, retail management, and regulated financial services. Known for stepping beyond formal role boundaries to bring structure to fast-moving work, coordinate priorities across teams, resolve complex issues independently, and turn leadership direction into clear follow-through. Brings hands-on experience in account operations, staff leadership, client communication, renewals, billing and collections coordination, process documentation, and cross-functional execution in entrepreneurial and high-accountability environments.

• Google Workspace
• Microsoft Office

1. Account Manager

   Monster Property Services / Monster Plowing Company

   Aug 2025 to Present

   Toronto, ON

   • Partner closely with senior leadership while managing commercial account priorities across client communication, proposals, renewals, billing and collections follow-up, service concerns, and internal coordination. • Translate client and leadership requests into clear next actions, owners, timelines, and follow-through across Sales, Operations, Accounting, office teams, and field stakeholders. • Independently investigate complex account issues, synthesize facts and operational context, recommend practical next steps, and escalate decision-ready matters when senior input is required. • Maintain disciplined account and workflow documentation in Front and internal systems, improving visibility, continuity, deadline control, and ownership of open items. • Identify retention risk, process gaps, recurring communication issues, and additional service opportunities, balancing client experience with operational and commercial realities. • Selected for expanded responsibility across account operations, billing and collections coordination, and progressive AR/payment-application ownership as part of the company's 2026-27 management build.

2. Community Manager / Regional Manager

   Opulence Coworking Pvt. Ltd.

   Jul 2023 to Mar 2024

   Vadodara, India

   • Led day-to-day business operations, member experience, and location performance for a growing coworking business, with responsibility for staff, tenants, service delivery, and operating priorities. • Recruited and trained team members, delegated work, managed competing priorities, and made independent decisions to resolve client and operational issues. • Coordinated tenants, leadership, vendors, and construction stakeholders during suite build-outs, aligning requirements, timelines, decisions, updates, and handoffs. • Managed onboarding, lease and renewal discussions, billing matters, maintenance coordination, escalations, partnerships, and community initiatives that supported retention and growth.

3. Sales Marketing Manager

   Manisha Trading Corporation

   Nov 2020 to Feb 2023

   Vadodara, India

   • Managed and strengthened B2B client relationships across automation and premium product accounts, supporting customer satisfaction, repeat business, and account growth. • Identified client needs, recommended automation solutions, and secured large-value contracts from the real estate sector through consultative selling and relationship building. • Increased average order value and repeat business through proactive client engagement, consistent follow-up, and understanding evolving account needs.

4. Client Services Representative

   Invesco Investment Services

   Oct 2019 to Sep 2020

   Prince Edward Island, Canada

   • Owned high-volume client requests from inquiry through resolution, researched account issues, completed accurate updates, and maintained detailed records in a regulated financial-services environment. • Collaborated across departments to meet service and quality standards while identifying opportunities to improve the client experience.

5. Quality Control Trainee Officer

   Iris Nanotechnology

   Jun 2018 to Aug 2019

   Vadodara, India

   • Monitored product quality, documented testing results, and communicated process adjustments against established specifications and standards.

6. Store Manager

   Macy's Food Mart

   Sep 2015 to Apr 2017

   Hamilton, ON

   Managed staff, inventory, budgets, customer concerns, promotions, and store administration.

7. Customer Relationship Officer

   Tommy Hilfiger

   Sep 2014 to Dec 2014

   Pune, India

   Supported customer needs, sales leads, account records, complaint resolution, and service targets.

1. Parul University

   Bachelor of Science, Physiotherapy

   Vadodara, India

   2018 to 2022

2. Mohawk College

   Diploma, Biotechnology

   Hamilton, ON

   2017