Tech Support Specialist

About Us We’re a fast-growing startup in specialized alternative markets, building smart operations from the ground up. Our team is small, scrappy, and collaborative. We’re looking for someone who loves solving problems, takes pride in being reliable, and enjoys being the go-to person for making tech just work. If that’s you, we want to meet you. The Role As our Tech Support Specialist, you’ll keep both our clients and team running smoothly. You’ll handle device setup, account provisioning, light troubleshooting, and support for client onboarding. You’ll also document solutions and help improve our internal IT processes as we grow. Responsibilities Set up phones, devices, and email/accounts for clients. Troubleshoot basic issues (setup, connectivity, logins) and guide people through fixes. Coordinate smooth handoffs across teams during client onboarding and offboarding. Maintain structured records of recurring issues and solutions to build playbooks. Suggest and implement improvements to make tech operations more efficient. Prior experience in IT support, helpdesk, or troubleshooting roles. Strong organizational and problem-solving skills. Clear communicator who can calmly guide clients through basic tech processes. Comfortable with occasional local travel. Adaptable and proactive in a fast-moving startup environment. Nice to Have: Experience supporting small operational teams in startups or entrepreneurial settings. Background in both client-facing and internal support environments. Competitive hourly pay with performance incentives Flexible hours with consistent workflows Clear SOPs and support systems so you can execute with confidence

The Tech Support Specialist will be responsible for keeping clients and the internal team running smoothly by handling device setup, account provisioning, and light troubleshooting. This role also involves documenting solutions and suggesting improvements to internal IT processes as the company grows.

Candidates must have prior experience in IT support, helpdesk, or troubleshooting roles, coupled with strong organizational and problem-solving skills. A clear communicator who can calmly guide clients through basic tech processes is essential, along with adaptability for a fast-moving startup environment.

• Performance incentives

Identified from the job description. Confirm important requirements above.

• Device Setup
• Account Provisioning
• Troubleshooting
• Client Onboarding
• Documentation
• Process Improvement
• Organizational Skills
• Problem-Solving
• Communication
• Adaptability
• Proactivity

• Customer Service & Support
• Technology
• Administrative

Minimum experience

0+ years

Posting language

English

Working hours

40 hours per week

Location requirements

Country, Canada