Dispatcher – Inspection & Services Division

Job summary

Answer customer inquiries and service requests, schedule and dispatch service calls, and coordinate technicians’ workloads, inspections, and monthly schedules. Support field technicians with administrative tasks and records, provide basic technical assistance, monitor service timelines, and promote company products and services.

Job details

Reporting to the Operations Manager, the Dispatcher plays a key role in coordinating service operations, supporting field technicians, and delivering an outstanding customer experience. Key responsibilities include: Answer customer calls, inquiries, and service requests in a professional and timely manner Schedule and dispatch service calls to technicians based on priorities and availability Plan and coordinate technicians’ workloads, inspection visits, and monthly schedules Provide administrative support to field technicians and maintain service-related documentation Create and manage service calls, work orders, and related records; Provide basic technical assistance and direct customer concerns to the appropriate internal resources Monitor service activities to ensure work is completed within established timelines Promote the company’s products and services to existing and prospective customers Success Factors Administrative certificate from a recognized college or university or High School diploma with equivalent relevant experience Minimum of 2 years of relevant experience in a similar position (an asset) Strong computer skills and very good knowledge of Windows software Strong customer service skills Be resourceful and have a good work organization Why Join Viking? Viking values, respects, and supports the interests of its employees from all walks of life. We will consider all qualified candidates Salary range: $26-$34 per hour, based on experience and qualifications 3 weeks of vacation from May 1st following 1 year of service, 12 paid Statutory Holidays and 5 paid personal days per year Comprehensive Group Insurance Plan upon hiring, including the virtual care platform Dialogue for a quick access to healthcare services in many Canadian provinces Group RRSP with employer contributions following months of continuous service Supplemental training according to employer market or company needs Years of service Recognition Program Viking is 100% Canadian Owned and Operated

What you’ll do

Answer customer inquiries and service requests, schedule and dispatch service calls, and coordinate technicians’ workloads, inspections, and monthly schedules. Support field technicians with administrative tasks and records, provide basic technical assistance, monitor service timelines, and promote company products and services.

Requirements

Applicants need an administrative certificate from a recognized college or university, or a high school diploma with equivalent relevant experience. At least two years of relevant experience is an asset, along with strong computer skills, knowledge of Windows software, customer service ability, resourcefulness, and good organizational skills.

Benefits

• Three Weeks Of Vacation
• 12 Paid Statutory Holidays
• Five Paid Personal Days Per Year
• Comprehensive Group Insurance Plan
• Virtual Healthcare Access
• Group RRSP With Employer Contributions
• Supplemental Training
• Years Of Service Recognition Program

Listed skills

• Customer service · Preferred
• scheduling · Preferred
• Administrative Support · Preferred
• Organization · Preferred
• Communication · Preferred
• Prioritization · Preferred
• Time management · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Customer Service
• Scheduling
• Dispatching
• Workload Planning
• Work Order Management
• Administrative Support
• Documentation Management
• Computer Skills
• Windows Software
• Basic Technical Assistance
• Organization
• Communication
• Prioritization
• Time Management
• Sales Promotion

Job areas

• Administrative
• Customer Service & Support
• Logistics
• Construction
• Security & Safety

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