Pega QA

Toronto, ON
On-site
Posted Oct 27, 2026
1 position

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Employment type: Full-time
Experience level: Senior · 5+ years
Posting language: English
Working hours: 40 hours per week
Seniority: Mid-Senior level

Job summary

Design and execute end-to-end test plans and scripts for Pega Smart Dispute implementations, validating dispute workflows, business rules, accounting entries, and card network compliance. Conduct API, integration, and database testing; manage defects; and collaborate with developers, analysts, and product owners to resolve issues and ensure requirements are covered.

Job details

Job Requirements Job Title: Senior QA Analyst Location: PCS CA~TORONTO Years of Experience: 7-10 Years Job Summary We are seeking a Senior QA Analyst with over 7 years of experience in quality assurance, specializing in testing Pega Smart Dispute applications and credit/debit card dispute resolution workflows. The ideal candidate will be responsible for end-to-end test execution, functional validation, and payment network compliance across complex dispute and chargeback lifecycles. Responsibilities Design, develop, and execute comprehensive test plans, test scenarios, and test scripts for Pega Smart Dispute implementations. Validate complex dispute case management workflows, rule evaluations, accounting entries, and card network compliance (Visa, Mastercard, Amex). Perform backend and integration testing using REST/SOAP APIs to verify data flow between Pega, core banking systems, and payment processors. Identify, document, track, and verify software defects using defect management tools like Jira or HP ALM. Collaborate with Pega developers, business analysts, and product owners in an Agile environment to ensure requirement coverage and issue resolution. Mandatory Skills Pega Smart Dispute & Fraud Framework Testing Payment Processing & Chargeback Domain Knowledge Hands-on experience with RESTful API development and batch file-based interfaces Software Test Execution & Defect Management (Jira, ALM, Azure DevOps) SQL & Database Validation Preferred Skills Basic familiarity with Git, CI/CD pipelines, and GitHub Copilot for defect investigation Familiarity with Test Automation frameworks (Selenium, Tosca, or Pega Scenario Testing) Qualifications Must possess a strong understanding of QA methodologies and best practices, with a proven track record in the financial services domain, particularly in dispute resolution processes. Work Experience 710years

What you’ll do

Requirements

Requires 7–10 years of QA experience, including hands-on testing of Pega Smart Dispute and Fraud Framework applications and knowledge of payment processing and chargebacks. Candidates should have experience with REST APIs and batch interfaces, test execution and defect tools, SQL validation, and QA practices in financial services.