Customer Logistics Coordinator

Job summary

Coordinate and process customer orders from entry to shipment while ensuring accuracy and timely delivery. Collaborate with sales and logistics teams to resolve order issues and maintain documentation for domestic and export shipments.

Job details

Keep every shipment moving and every customer informed. At Vitalus, we’re driven by a simple purpose: improving lives by unlocking the nutritional value of milk. As a Customer Logistics Coordinator, you’ll help ensure customer shipments are documented, coordinated, and communicated accurately from booking through delivery. You’ll work closely with customers, carriers, customs contacts, and internal teams to coordinate shipments, prepare accurate export documentation, resolve issues, and protect customer delivery commitments. This is an opportunity to make a meaningful impact through your attention to detail, proactive communication, and ability to keep shipments moving in a fast-paced environment. IS THIS YOU? * Your logistics or international shipping experience + a proactive, solutions-focused mindset + a commitment to keeping shipments on track. * Your strong communication skills + a collaborative approach + the ability to build trusted relationships with customers, carriers, customs contacts, and internal teams. * Your attention to detail + ability to manage competing priorities + confidence working through shipment, documentation, and customs-related issues. WHAT YOU’LL DO Coordinate Shipments from Booking Through Delivery * Book and coordinate customer shipments based on customer requirements, carrier schedules, and operational commitments. * Monitor shipment progress and complete required activities in time to support planned departures and delivery commitments. * Provide clear and accurate handoff information to warehouse and transportation teams. Manage Export Documentation and Compliance * Prepare and maintain complete and accurate export and shipping documentation. * Identify and resolve documentation issues before they affect shipment timing or release. * Keep shipment records organized, accessible, and audit-ready. * Escalate compliance concerns with the information needed to support timely resolution. Resolve Customs and Shipment Issues * Respond to customs-related questions, holds, and documentation requests with complete and accurate information. * Troubleshoot shipment, carrier, documentation, and customs issues while considering customer impact, compliance requirements, and timing. * Escalate risks early when they could affect shipment release, delivery timing, or customer commitments. Protect Customer Commitments * Provide customers and internal teams with proactive updates on shipment status, timing, requirements, and next steps. * Ensure customer instructions are accurately reflected in shipment documentation. * Follow shipment issues through to a clear resolution or next step. * Build customer confidence through responsive communication, reliability, and consistent follow-through. WHAT YOU’LL BRING * 3+ years of experience in logistics coordination, export documentation, or international shipping within food manufacturing or another regulated industry. * Experience coordinating shipments with carriers, customers, and internal operations teams. * Working knowledge of shipping and export documentation requirements. * Strong problem-solving skills and the ability to identify and address shipment, documentation, or customs-related issues. * Clear, proactive communication skills and a collaborative, customer-focused approach. * Strong attention to detail with the ability to manage multiple priorities and follow issues through to resolution. * A supply chain or logistics certification is preferred. You don’t just coordinate shipments – YOU make sure promises get delivered. We want to capture candidates that are passionate & experienced with: * Achieving customer commitments * International Shipping * Problem-solving * Execution CALL TO ACTION If you’re an organized and proactive logistics professional who takes pride in keeping shipments moving and customers informed, this is your opportunity to make an impact. We’d love to hear from you.

What you’ll do

Coordinate and process customer orders from entry to shipment while ensuring accuracy and timely delivery. Collaborate with sales and logistics teams to resolve order issues and maintain documentation for domestic and export shipments.

Requirements

Requires 3+ years of experience in customer service or supply chain with proficiency in MS Office and order management systems. Candidates should possess strong communication skills and the ability to manage multiple priorities in a fast-paced environment.

Listed skills

• Customer service · Preferred
• Supply chain management · Preferred
• Inventory management · Preferred
• Communication · Preferred
• Problem solving · Preferred
• Attention to detail · Preferred
• Relationship Building · Preferred
• MS-Office · Preferred
• ERP · Preferred
• CRM · Preferred
• Data entry · Preferred
• Time management · Preferred
• Collaboration · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Customer Service
• Supply Chain Management
• Order Processing
• Logistics Coordination
• Inventory Management
• Communication
• Problem Solving
• Attention To Detail
• Relationship Building
• MS Office
• ERP
• CRM
• Export Documentation
• Data Entry
• Time Management
• Collaboration

Job areas

• Customer Service & Support
• Logistics
• Agriculture
• Food & Beverage
• Administrative

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