Customer Logistics Coordinator

Make every customer interaction seamless and exceptional. At Vitalus, we’re driven by a simple purpose: improving lives by unlocking the nutritional value of milk. As a Customer Experience Coordinator, you’ll play a key role in delivering on that promise—ensuring customer orders flow smoothly from start to finish. You’ll collaborate across teams, solve challenges in real time, and help create a reliable, responsive experience our customers can count on. This is an opportunity to step into a role where your attention to detail and customer-first mindset truly make a difference. IS THIS YOU? * Your experience in customer service or supply chain + a proactive, solutions-focused mindset + a drive to deliver a seamless customer experience. * Your strong communication skills + a collaborative approach + the ability to build trusted relationships with customers and internal teams. * Your attention to detail + ability to juggle priorities + a motivation to grow in a fast-moving, customer-focused environment. WHAT YOU’LL DO Keep Orders Moving * Coordinate and process customer orders efficiently, ensuring accuracy from entry through shipment. * Track availability, allocate product, and keep orders on schedule. Deliver a Strong Customer Experience * Build relationships with customers by responding quickly and solving issues with care and clarity. * Share updates on order and shipment status to keep customers informed and confident. Connect Teams and Solve Problems * Partner with sales, logistics, and internal teams to manage order issues, lead times, and special requirements. * Troubleshoot challenges and follow through to resolution. Keep Things Clear and Compliant * Prepare and maintain accurate documentation for domestic and export orders. * Support reporting and continuous improvement of customer care processes. WHAT YOU’LL BRING * 3+ years of experience in customer service, supply chain, or a related role. * Strong working knowledge of order management, logistics, or inventory processes. * Proficiency with MS Office and data entry systems (ERP/CRM experience is an asset). * Clear communication skills and a collaborative, customer-first approach. * Strong attention to detail with the ability to manage multiple priorities. * Experience with export documentation or additional languages is a bonus. CALL TO ACTION If you’re someone who takes pride in delivering a great customer experience and enjoys working as part of a collaborative team, this is your chance to make an impact. We’d love to hear from you.

Coordinate and process customer orders from entry to shipment while ensuring accuracy and timely delivery. Collaborate with sales and logistics teams to resolve order issues and maintain documentation for domestic and export shipments.

Requires 3+ years of experience in customer service or supply chain with proficiency in MS Office and order management systems. Candidates should possess strong communication skills and the ability to manage multiple priorities in a fast-paced environment.

• Time managementPreferred
• Customer servicePreferred
• Problem solvingPreferred
• Supply chain managementPreferred
• Attention to detailPreferred
• CommunicationPreferred
• Data entryPreferred
• Inventory managementPreferred

Identified from the job description. Confirm important requirements above.

• Customer Service
• Supply Chain Management
• Order Processing
• Logistics Coordination
• Inventory Management
• Communication
• Problem Solving
• Attention To Detail
• Relationship Building
• MS Office
• ERP
• CRM
• Export Documentation
• Data Entry
• Time Management
• Collaboration

• Customer Service & Support
• Logistics
• Agriculture
• Food & Beverage
• Administrative

Minimum experience

2+ years

Posting language

English

Working hours

40 hours per week