Account Manager

Job summary

Manage client relationships and lead the planning and delivery of marketing campaigns, coordinating internal teams while overseeing project scope, budgets, and timelines. Present proposals and performance insights, resolve client concerns, and identify opportunities to grow accounts.

Job details

WHO WE ARE VML is a global creative company that combines brand experience, customer experience, and commerce to create connected brands that drive growth. Guided by a Human First philosophy, VML is known for its innovative work for brands and consistently ranks among the world’s leading creative companies, including the WARC Creative 100. VML’s global network spans 55+ markets with principal offices in Buenos Aires, Kansas City, London, New York, São Paulo, Shanghai and Singapore. VML is part of WPP, the trusted growth partner for the world's leading brands. Powered by exceptional talent and our agentic marketing platform WPP Open, WPP unites cutting-edge media intelligence and data solutions, creativity, production, enterprise solutions and expert strategic counsel. For more information, please visit www.vml.com [http://www.vml.com/]and follow along on LinkedIn [https://urldefense.proofpoint.com/v2/url?u=https-3A__urldefense.com_v3_-5F-5Fhttps-3A_www.linkedin.com_company_vml_-5F-5F-3B-21-21JboVxjCXSME-21OhlpCfbkl1UcWPwns1-2DGtvHOzFh0QwHV49fsPgGw-2DVCCU1bCg8aQFI9vN-2Dy-2DVwaQcITH2j2XKzGKBIFRLYf2AUWVYY1dFGK6-24&d=DwMFaQ&c=euGZstcaTDllvimEN8b7jXrwqOf-v5A_CdpgnVfiiMM&r=zouFnm4jZMgDFaYF1uVcRY3rbgHWPca_luUrBUkT6Yc&m=QzcCgXCAOjzj5hiU48_CKOdHRSJ4_YpuqfviT9yjlzH5VrkzySTZ-WaQXlYAnj4W&s=jJ7q5V70u9oUx7ONPm5jC3IK8y6vxDilX6BGTlqlWlA&e=] #WeAreVML. What You’ll Do As an Account Manager, you’ll be responsible for overseeing client accounts and ensuring the successful delivery of marketing initiatives. Your role will include: * Building and maintaining strong client relationships, acting as a trusted advisor and primary point of contact. * Leading the development and execution of marketing campaigns, ensuring alignment with client goals and objectives. * Managing project timelines, budgets, and scopes, delivering exceptional results within agreed parameters. * Collaborating with internal teams, including creative, strategy, media, and production, to execute projects effectively. * Preparing and presenting client proposals, performance reports, and strategic recommendations. * Identifying and pursuing opportunities to grow client accounts, including cross-sells and upsells. * Monitoring industry trends and competitor activities to inform client strategies. * Resolving client concerns with a proactive and solution-oriented approach. Who You Are You’re a strategic thinker and relationship-builder who thrives in a fast-paced environment. You embody: * Exceptional communication and interpersonal skills, with the ability to foster trust and collaboration. * A proactive and detail-oriented mindset, anticipating client needs and delivering on expectations. * Strong organizational and project management skills, able to juggle multiple priorities effectively. * A team player attitude, working collaboratively while also taking initiative independently. * Problem-solving skills, with a knack for turning challenges into opportunities. * A results-driven approach, focused on delivering measurable impact for clients. * Adaptability and resilience, excelling in dynamic and changing situations. What You’ll Need To excel as an Account Manager, you’ll bring: * Some experience in account management, ideally in an agency or marketing environment. * Proficiency with project management tools and software is very helpful (e.g., Asana, Wrike, or similar platforms). * Strong understanding of marketing principles, ideally with experience managing campaigns across multiple channels. * Ability to manage budgets, timelines, and complex projects effectively. * Experience analyzing campaign performance data and developing actionable insights. * A track record of delivering exceptional client satisfaction. The base salary for this position at the time of this posting may range between the values at the bottom of this posting. Individual compensation varies based on job-related factors, including location, business needs, level of responsibility, experience, and qualifications. - $39,750—$66,250 CAD We believe the best work happens when we're together, fostering creativity, collaboration, and connection. That's why we’ve adopted a hybrid approach, with teams in the office an average of four days a week. If you require accommodations or flexibility, please discuss this with the hiring team during the interview process. WPP (VML) is an equal opportunity employer and considers applicants for all positions without discrimination or regard to characteristics. We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers. When you click "Submit Application", this will send any information you add below to VML. Before you do this, we think it's a good idea to read through our Recruitment Privacy Policy [https://www.vml.com/recruitment-privacy-policy]. California residents should read our California Recruitment Privacy Notice [https://www.vml.com/california-recruitment-privacy-notice]. This explains what we do with your personal data when you apply for a role with us, and, how you can update the information you have provided us with or how to remove it.

What you’ll do

Manage client relationships and lead the planning and delivery of marketing campaigns, coordinating internal teams while overseeing project scope, budgets, and timelines. Present proposals and performance insights, resolve client concerns, and identify opportunities to grow accounts.

Requirements

Some account management experience, ideally in an agency or marketing environment, and a strong understanding of marketing principles and multichannel campaigns are expected. Candidates should be able to manage complex projects and budgets, analyze campaign performance, use project management tools, and deliver strong client satisfaction.

Listed skills

• Performance Reporting · Preferred
• Problem solving · Preferred
• Organization · Preferred
• Account Management · Preferred
• Communication · Preferred
• Project management · Preferred
• Client Relationship Management · Preferred
• Cross-Functional Collaboration · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Client Relationship Management
• Account Management
• Marketing Campaign Management
• Project Management
• Budget Management
• Timeline Management
• Scope Management
• Cross-Functional Collaboration
• Client Presentations
• Performance Reporting
• Strategic Recommendations
• Account Growth
• Campaign Performance Analysis
• Problem-Solving
• Communication
• Organization
• Results-Driven Approach
• Cross-Selling
• Campaign Management
• Solution-Oriented
• Resilience
• Adaptability
• Asana
• Customer Service
• Creativity
• Marketing
• Innovation
• Interpersonal Communications
• Problem Solving
• Market Environment
• Proactivity
• Timelines
• Vector Markup Language
• Wrike
• Detail Oriented

Job areas

• Marketing
• Management & Leadership
• Customer Service & Support
• Creative & Media
• Sales
• Account Manager
• Account Manager (General)
• Commercial Sales Representatives
• Sales Representatives, Wholesale and Manufacturing, Except Technical and Scientific Products

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