Vidhya V Nair

MBA-qualified Business Development and Account Management professional with 4+ years of experience in SaaS sales, customer success, enterprise account management, and business development across Africa, the Middle East, India, and Canada.

• Cross-Functional Collaboration
• Salesforce

1. Business Account Administrator

   Beyond Wireless

   Mar 2024 to Present

   Sudbury

   • Project Coordination & Delivery: Manage end-to-end deployment of enterprise telecom solutions, collaborating with delivery specialists and cross-functional teams to ensure 100% on-time project execution. • Client Onboarding & Solutions: Architect customized client portals and manage technical onboarding for corporate accounts. • Contract & Revenue Operations: Validate, structure, and process commercial agreements; coordinate Customer Order Packages (COP) to facilitate frictionless contract execution and billing implementation. • Reporting & Governance: Analyze and compile weekly pipeline opportunity and delivery status reports for corporate leadership, increasing pipeline visibility and operational forecasting accuracy.

2. Business Account Manager

   Azeus Convene

   Mar 2020 to Sep 2022

   India

   • Sold Governance SaaS - Managed enterprise SaaS sales activities across Africa and the Middle East, developing relationships with government organizations, Fortune 500 companies, and publicly listed corporations. • Pitching and Demonstration - Conducted executive-level software demonstrations and solution presentations for C-Level executives • Multi Team Collaboration - Collaborated with implementation, deployment, product, and procurement teams to sustain 100% SLA compliance rate. • Commercial Proposal Design: Authored and delivered high-impact commercial proposals and platform demonstrations tailored to complex organizational needs, generating a 76% conversion rate on contract renewals and expansions. • Pipeline Management: Managed a complex sales pipeline through prospecting, discovery, proposal development, negotiation, and contract execution. • Team Management - Supervised a team of 4 members on various projects - Board Meeting Application and Annual General Meeting Software

3. Key Account Manager

   InVideo

   Jul 2018 to Jan 2020

   India

   • Enterprise Account Management - Managed strategic relationships with leading Indian media organizations including India TV, The Indian Express, TV9, Times of India, and Quint. • Account Growth - Increased software utilization by 70% through account development strategies, customer education, and onboarding programs. • Training & Demos - Conducted webinars, virtual product demonstrations, and training workshops to drive customer engagement and product adoption. • Reporting - Prepared account reviews, performance reports, and growth plans for both clients and internal stakeholders. • Client Satisfaction - Served as the primary point of contact for enterprise clients, ensuring a high level of customer satisfaction and support.

4. Business Development Representative

   Be The Change Media Pvt Ltd

   Oct 2017 to Apr 2018

   India

   • Account Lifecycle Management: Maintained full-lifecycle ownership of hospitality sector accounts, guiding corporate clients seamlessly from initial product introduction through technical trials to finalized agreements. • Pipeline Engineering: Optimized CRM data hygiene across HubSpot and Salesforce, systematically converting 70% of active pipeline opportunities within the standard 30-day trial parameter. • B2B Client Engagement: Conducted regular executive-level reviews with hospitality General Managers to gather feedback, present ROI metrics, and identify account expansion avenues.

1. Cambrian College

   Post Graduate Diploma, International Business Management

   Canada

   2023 to 2024

2. Cambrian College

   Post Graduate Diploma, Project Management

   Canada

   2022 to 2023

3. FDDI Business School

   BBA + MBA

   India

   2012 to 2017

• GSI Diamond Essentials Certification

• Social Media Marketing Certification

  Techstreet