Technicien.ne en informatique - Niveaux 1 et 2

Job summary

The technician will provide first and second-level technical support to employees, managing hardware, software, and cloud-based systems. They will also contribute to infrastructure improvements, document technical solutions, and proactively integrate AI tools into daily workflows.

Job details

The technician will provide first and second-level technical support to employees, managing hardware, software, and cloud-based systems. They will also contribute to infrastructure improvements, document technical solutions, and proactively integrate AI tools into daily workflows. Candidates should have 3 to 5 years of technical support experience and a diploma in IT or equivalent experience. Proficiency in macOS, Google Workspace, and strong troubleshooting skills are essential for this role.

What you’ll do

The technician will provide first and second-level technical support to employees, managing hardware, software, and cloud-based systems. They will also contribute to infrastructure improvements, document technical solutions, and proactively integrate AI tools into daily workflows.

Requirements

Candidates should have 3 to 5 years of technical support experience and a diploma in IT or equivalent experience. Proficiency in macOS, Google Workspace, and strong troubleshooting skills are essential for this role.

Benefits

• Health insurance
• Retirement savings plan
• Flexible schedule
• Internet and cellular stipend
• Physical activity allowance
• Home office setup allowance
• Commuter benefits
• Telemedicine service
• Social committees
• Team building events
• Professional development training

Listed skills

• Technical Support · Preferred
• Google Workspace · Preferred
• Jira · Preferred
• Network Troubleshooting · Preferred
• Troubleshooting · Preferred
• Customer service · Preferred
• Documentation · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Technical support
• MacOS
• Google Workspace
• Jira
• Network troubleshooting
• MDM
• Cloud infrastructure
• Cybersecurity
• SentinelOne
• Troubleshooting
• Customer service
• Documentation
• AI tools
• System administration

Job areas

• Technology
• Customer Service & Support
• Software

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