Since 1995, VOXDATA has been supplying outsourced call centre services, 24 hours a day, seven days a week, to meet all frontline customer relations needs. To date we have successfully managed over 400 call programs. We specialize in the development of flexible, effective, and cost-effective solutions for customers in a variety of fields, including • Finance • Insurance • Utilities • Energy • Telecom With facilities in Canada’s two major economic and social centres, Montreal and Toronto, we can serve your English- and French-speaking customers with complete transparency. This will give your clients a sense of comfort that they are speaking to an agent who understands and speaks the same language. Our Vision: “to be the leading outsourcer of customized, innovative contact centre solutions”. Our Mission: Through strategic partnerships with our clients, we will strive to be an innovative leader committed to providing high value, qualitative contact centre solutions by leveraging the best practices, industry expertise, and leading-edge technology. Our Mission and our commitment are driven by the following quality centric values: • Client Satisfaction • Integrity • Respect • Accountability • Collaboration We foster this culture through empowering, engaging, investing, educating and measuring our employees.
On-site · Montréal
The agent will handle inbound calls to assist clients with account management and provide professional support. They are also responsible for identifying sales opportunities and recommending financial products that meet client needs.
Hybrid · Montréal
Act as the first point of contact for drivers in emergency or roadside situations, providing calm instructions and coordinating with emergency services. Guide customers through vehicle applications and connected services while documenting calls in multiple computer systems.
Hybrid · Montréal
The specialist will handle inbound calls to retain customers, manage subscription renewals, and resolve account modifications. They are responsible for identifying up-sell and cross-sell opportunities while maintaining high performance and customer satisfaction.
On-site · Montréal
Respond to customer inquiries via phone, email, and other channels while maintaining a high level of service. Ensure accurate documentation of client files and resolve issues with professionalism and efficiency.
Hybrid · Montréal
Lead and coach a team of agents providing customer service across phone, email, and chat channels. Monitor performance indicators and implement improvement strategies to ensure high-quality service delivery.
