Lead Trainer - Student Transportation

Job summary

The Lead Trainer is responsible for conducting driver assessments and delivering training programs to ensure safe and professional vehicle operation. They also provide high-quality customer service and support the Transit Supervisor with various operational projects.

Job details

Description Voyago, Transdev Ontario, is hiring a Lead Trainer to fill an existing opening based in our Etobicoke office, supporting operations across the expanded GTA regions. At Voyago, we are proud to be the Employer Brand of Choice in the transportation industry. Our mission is simple: to be your best career choice by building lasting relationships grounded in trust, respect, and opportunity. We’re not just saying that—our employees agree. Through our annual employee engagement survey, Voyago has once again been recognized as a Great Place to Work. Here’s what our people have to say: 84% Agreed “Voyago is a physically safe place to work…” 80% Agreed “I can be myself at Voyago…” 81% Agreed “Management has kept me well-informed…” Being Great Place to Work-Certified™ reflects our commitment to employee happiness, engagement, and transparent communication. About the Role: We’re currently recruiting a Full-Time Driver Trainer to support our growing Toronto Schools perations. In this role, you’ll play a critical part in shaping the next generation of professional drivers while ensuring we continue to deliver exceptional service and uphold our safety-first culture. Hourly Rate: $27.00 Schedule: Monday to Friday Why Work With Us? 🚍 Ontario’s Leading Mobility Company As a proud subsidiary of Transdev, Voyago is a leader in multi-modal transportation solutions, operating across: Medical Transportation Student Transportation Public Transit Para-Transit & Accessible Mobility On-Demand Transit 🌱 Grow With Us We believe in the strength of our people. We invest in you through robust training, mentorship, and continuous development opportunities to help you grow your career. 🏆 Award-Winning Commitment Our teams are frequently recognized for Safety and Client Satisfaction excellence. Voyago is proud to be named one of Canada’s Safest Employers and a multi-year recipient of the Excellence Award. Primary Responsibilities The Driver Trainer is responsible for training and teaching employees how to drive all Company owned vehicles in a safe and professional manner. The role also includes providing a high degree of customer service in a fast-paced work environment. This position includes the following duties: Conduct Driver Assessments to evaluate skill, safety, and readiness. Deliver Voyago Division Training Programs in accordance with company standards and policies. Facilitate License Upgrading programs, specifically for B Class licensing. Lead external instructional training sessions as required. Support the Transit Supervisor with additional duties and projects as assigned. Requirements The ideal candidate will posses the following qualifications that include, but are not limited to, the following: Valid B or E Class License held for a minimum of 3 years required Clean Driver Abstract with no demerit points required Clean Criminal Record Search with Vulnerable Sector Screening required Proven track record of excellent customer service Strong knowledge of Durham Region and surrounding areas Effective organizational and communication skills Flexible availability, including evenings and weekends as required Understanding of the vehicle-for-hire industry and relevant regulations Familiarity with wheelchair tie-down systems (Q’Straint and similar) Possess a signing authority Benefits At Voyago, we believe in creating a supportive and inclusive environment where our people can thrive. As part of our team, you’ll benefit from: Comprehensive Benefits for full-time employees, including a competitive package and Employee & Family Assistance Program (EFAP) A Rewarding Career with a growing company recognized as a Great Place to Work A strong company culture backed by a global leader—Transdev An award-winning workplace known for safety, service excellence, and employee satisfaction A commitment to innovation and sustainable environmental initiatives A diverse and inclusive team culture that encourages professional growth and well-being Global career opportunities within a locally grounded company Employee perks and referral bonuses to reward your contributions Accessibility & Accommodations Voyago is committed to providing accommodations for individuals with disabilities throughout the recruitment process. Accommodations are available upon request for both internal and external applicants. If you require an accommodation due to a disability for any stage of the interview process, please notify Human Resources when you are contacted—we’ll make the appropriate arrangements. Voyago Transdev’s Applicant Tracking System uses AI-assisted tools during the initial application and early screening stage. We thank all applicants however only those under consideration will be contacted. Join a Workplace That Puts People and Safety First Be part of a team shaping the future of mobility. Bring your passion for safety, training, and service—and help make a difference at a Great Place to Work.

What you’ll do

The Lead Trainer is responsible for conducting driver assessments and delivering training programs to ensure safe and professional vehicle operation. They also provide high-quality customer service and support the Transit Supervisor with various operational projects.

Requirements

Candidates must hold a valid B or E class license for at least three years and possess a clean driver abstract and criminal record. Strong communication skills and familiarity with vehicle-for-hire regulations are essential for this role.

Benefits

• Comprehensive benefits • Employee & family assistance program • Professional development opportunities • Referral bonuses • Employee perks

Listed skills

• Customer service · Preferred
• Safety Compliance · Preferred
• Communication Skills · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Driver training
• Safety compliance
• Customer service
• B class licensing
• Driver assessment
• Instructional training
• Organizational skills
• Communication skills
• Vehicle-for-hire regulations
• Wheelchair tie-down systems
• Continuous Development
• Professionalism
• Employer Branding
• Engagement Surveys
• Artificial Intelligence
• Applicant Tracking Systems
• Teaching
• Management
• Customer Service
• Communication
• Employee Satisfaction
• Innovation
• Mentorship
• Operations
• Safety Training

Job areas

• Transportation
• Education
• Security & Safety
• Customer Service & Support
• Transportation Lead
• Athletic Trainer
• Sports Coaches, Instructors and Officials
• Athletic Trainers